TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“I called to cancel within my 30 days great broadband guarantee and also the 20 days consumer rights for the secondary service that I'd agreed to after a sales call. I was not satisfied with the speed and the minimum speed was lower with the second agreement. Despite calling the given number, the agent assigned to my call could not cancel everything and I was put through to another department, this line turned out to be an "illegal line" apparently and hung up on me. Obviously, I didn't want to go through the same time wasting experience again, so I called to complain. I was given assurance that I did not have to call again and even received an email with zero cancellation charges detailed. Sounds good ? Ha, I had to call and call and call because I kept getting installation notifications and bills. I'm still getting bills. I even tried going to another supplier but my new order was cancelled. I'd received an email stating that talktalk were happy that I'd chosen to stay ! This I was assured was a generic email and my account was closed. However a month later, my next bill has been prepared. The equipment was sent back as soon as I received the envelope (asked twice for it). The complaint team have told me that it's cancelled, so no help there. I have also written a complaint and was told I'd get a reply in 3 days, which had now passed. What can say, didn't deliver minimum guaranteed speeds and won't cancel the connection with them and the bills despite assurances that the contract is cancelled.”

Helpful Report

Posted 2 years ago

“Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company :)”

Helpful Report

Posted 2 years ago

“0 customer service. Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET! Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful. Talk talk cancelled my account 2 days after going live, was told is my fault!!! After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property! I didn't request this and it certainly hasn't happened. i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property??? What absolute rubbish! Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet! I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet! I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve! No customer service. Rude agents. I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!! AVOID AVOID AVOID AVOID Do not waste your time with this awful company.”

Helpful Report

Posted 2 years ago

“Best price on compare market websites which pulled us into the deal. Choked our internet usage down to 4mbps despite claiming 30mbps. Opted to upgrade to fibre after being locked into the contract. Promised speeds of 50mbps+ but this only lasted 1 month before speeds dropped again to 4-6mbps. Contract was supposed to end 31st of March but they required a 1month notice period. Speeds are now at an all time low now we have decided to move on. A notice period on a contract that has ended is ludicrous. Slow speeds, poor customer service, surprise charges and blatant internet choking.”

Helpful Report

Posted 2 years ago

“Genuinely the worst customer service I've ever experienced. Since I first signed on with them I've have poor connection over multiple devices with no really help given over multiple phone calls. I've recently moved home. I sorted everything through their online system. Everything should've been sorted on the day of move in. I only took holidays from work to allow them to get it set it up and get my stuff in that day. The entire day, no Internet access. Multiple calls and chats assuring me it'll be sort by midnight. The next day I wake up ready to login for work and no Internet. Another call I'm told theres a physical issue that the work couldnt be completed, an escalation is raised and I'm told its 5-7 days before I'll get access. Which is truely shocking. I call again the following day to check to see how it's going and I'm told its not a physical issue preventing them from completing it but an internal completer glitch preventing my services from going live which just needs an override. Still 5-7 days for someone to just manually mark my order as complete and get me service. So I've been told false information initially and still no fix. An internal computer glitch for a company who handles Internet and home moves that delays everyone 5-7 days that's just unbelievable. I'm left with no Internet unable to work leaving me out of work with no one able to tell me exactly how much compensation I'll be receiving or when I'll be able to now return to work. I'd switch to any one else and revert back to chisel and slate before recommending talktalk”

Helpful Report

Posted 2 years ago

“Warning! do not use this company!! They are incompetent and have an inbuilt legal loophole that will never resolve your problems pay an extra £5 a month and go elsewhere. My Internet hasn't worked for 3 months, they don't fix it or cancel the contract!! I've stopped my direct debits and will now wait to face them in court. You will spend hours being transferred from India to Ireland to Africa speaking with so called professionals that can't even speak clear English, only to be told to call back in 30 days... Do not become a customer let the real companies with real customer service be the successful providers not these "legal"scammers”

Helpful Report

Posted 2 years ago

“Good Morning, It was lovely talking to you this morning , We have sent you a notification in regards to your February 2023 Royal Caribbean trip that they have sadly had to suspend – this is purely operational due to the ships size not being able to comply with the regulations for the ports that they have set for early next year. The good news is that we have worked hard on an alternative which we now have available. I think you will agree that it is a fabulous itinerary which only departs 5 days later so no need to rearrange plans etc. Please see the below details Royal Caribbean Ovation of the Seas Departing 8th February 2023 2023 Australia, New Zealand and the South Pacific Itinerary is here - https://www.rolcruise.co.uk/cruise-detail/1919258-new-zealand-australia-south-pacific-2023-02-12 Mid-Ship Balcony Cabin - £4999pp Although we understand that its extremely disappointing in regards to the suspended booking, this is an excellent alternative that travels at a similar time to everywhere previous minus the Barrier Reef. Thank you for reading and I look forward to your response Kindest Regards”

Helpful Report

Posted 2 years ago

“DO NOT USE THESE CLOWNS!!!! They will NOT terminate your contract once it is up and you have given your months notice. They will then put negative markers on your credit score over and over again for £18.99 that they should never have tried collecting. They will then LIE and say you did not terminate, and once you prove you did, they ignore you. DO NOT USE!!!! YOU HAVE BEEN WARNED!!!!!!”

Helpful Report

Posted 2 years ago

“WORST COMPANY. DO NOT USE. THEY BASICALLY ASK YOU TO TRY SWITCHING THE ROUTER ON AND OFF AGAIN AS A SOLUTION - WE HAVE BEEN GOING ROUND IN CIRCLES FOR WEEKS. THE LINE HAS CUT ON ALL THE TIMES I'VE TRIED TO SORT IT WITH THEIR CUSTOMER SERVICE TEAM. ALSO, TALK TALK WHAT IS THE POINT OF TAKING DOWN SOMEONE'S PHONE NUMBER TO CALL THEM BACK, IF YOU AREN'T GOING TO ACTUALLY RING THEM BACK (THIS HAS HAPPENED ON ALL OCCASIONS).”

Helpful Report

Posted 2 years ago

“Horrendous customer service After sending two letters with all details required plus direct debit forms inorder to change name in account due to my mum's death, and six calls later averaging approx 45 mins ...despite being told the account has been transferred..still not transferred.They do not listen and come bk with responses akin to a robot which are inappropriate to conversation.On one occasion I had to repeat and spell my surname 16 times despite telling them it's the same as the previous account holders.Nightmare ! Do not recommend this provider stay clear !”

Helpful Report

Posted 2 years ago

“Ordered business broadband and got an email soon after saying the order is in a state of rejection due porting issues on the line. Also received a telephone call regarding this issue and asked them to just leave it and cancel the order. They did not cancel the order and kept on trying to take over the line from my current provider. So decided to give them a call today and first person I spoke with transferred me to another department where I was on hold for about 35 mins and when someone finally answered he kept putting me on hold after asking for bits of information name, address etc etc. Total hold 1 hrs 16 mins and he tells me he cannot do anything because the details don't match. All I wanted to do was to check if the order had been cancelled successfully and if not to cancel the order. Never going with talk talk ever again. I have TV and broadband at home which I will be cancelling now. This company is not recommended at all.”

Helpful Report

Posted 2 years ago

“***Overcharging for Unused Services*** I called TalkTalk on 22 Jan to inform I do not wish to renew my contract when it ends on 24 Feb. Spoke to the Retention Team giving more than 30 days notice. I assume they will do what is necessary on their end. I returned the router and TV box on 24 Feb via post and kept the receipt as a proof. However the Team did not process the cancellation. In the first week of March, I found out that TalkTalk continues to bill me for broadband services until 3-Apr. The Retention team checked its phone record s and discovered the non- processing though notice was indeed given on 22-Feb. It proceeds to end my service on 13-Mar. I am no longer using its service since all hardware has been returned. It insists I should pay the outstanding charges. I AM NOT LIABLE FOR YOUR RETENTION TEAM’S NOT CANCELLING MY ACCOUNT AFTER GIVING 32 DAYS” NOTICE TO END MY 18 MTH CONTRACT.”

Helpful Report

Posted 2 years ago

“Don’t be fooled by the price, TalkTalk internet is down more than it is up. It’s very cheap but extremely poor service. If you want the most unreliable service available then go with TalkTalk. Can’t wait to leave.”

Helpful Report

Posted 2 years ago

“This service provider (talk talk) is an incompetent company who need regulating as WHICH magazine stated the worse broadband server provider in the country. problems we have experienced with this server has been a total nightmare eg- broadband speed between 2 to 12 mb/s or no internet at all, time on phone, being cut off phone, advisers rude on phone, managers do not ring you back as promised,5 technicians at property (waste of time),three figure telephone calls (waste of my time and money)had to take them to ombudsman CISAS (won the case)been trying to leave talk talk since January and even after giving them 30 days notice of leaving they will not transfer the broadband and telephone number over to new server, ombudsman CISAS here we go again. STAY AS FAR AWAY FROM THIS AS THEY CALL THEMSELVES BROADBAND SERVER AS FAR AS YOU CAN.”

Helpful Report

Posted 2 years ago

“Worst customer experience U have experienced - it's the prices that lure you back, but now for the sake of a pound more, I'm going elsewhere.”

Helpful Report

Posted 2 years ago

“I endured 18 months of dodgy connection, poor speeds and horrendous customer service. At the end of the contract agreed to switch to PlusNet. TalkTalk phoned a week later, said they'd offer me an unbeatable deal and did, and also said they'd contact PlusNet to cancel my application for me (The rep's name was Adam), and all seemed well. I plugged in the new router I received and had very fast internet for one day, the day following i was cut off. Apparently no one had contacted PlusNet to cancel the application, so i spent 6 hours on the phone to 5 different reps, until the last one who actually helped and said that i needed to call PlusNet to cancel the application. I proceeded to do that, although that took over an hour too. Phoned Talktalk back afterwards and confirmed the "cease" had been enacted. They then proceeded to tell me that they couldn't connect to the line so i'd have to run a new application and they weren't sure when i'd get internet back up and running at home. Now, in the grand scheme of things at the moment, this is very minor. But it still warrants a 1 star review as they should be providing a service and not false promises.”

Helpful Report

Posted 2 years ago

“Under 1 star. Both broadband & Mobile for my brother a nightmare. Even contact!. Dreadful speeds they even mailed letters with the wrong name on them to him. Almost a year ago my brother was taken into care (Tumor & hydrocephalus) he has not used the phone. Pending is my Court Guardianship Authority, which can take the Court up to 6 months. Phone not used in a year, but these clowns despite evidence insist on P.A. If they renew or put on higher charges I will sue them. Worse than incompetent.”

Helpful Report

Posted 2 years ago

“talk talk worst customer service Phoned up spoke to a lady about leaving, got transferred to a guy who I explained the same thing too then got transferred. I then got through to another guy who said he couldn't hear me and hung up the phone on me. Please bear in mind it took me 35mins to even speak to someone. Broadband no problems but the customer services is why I'm leaving”

Helpful Report

Posted 2 years ago

“the worse customer service ever!”

Helpful Report

Posted 2 years ago

“Decided to switch to a TalkTalk broadband package to save money. No one came to install it. Was left without internet for a week, so I cancelled and returned to my old provider (Virgin) who got me back up and running in 48 hours. I was assured on 3 different occasions by TalkTalk that my broadband was cancelled. Yet they keep trying to book more engineer visits, emailing me to tell me that "something is wrong", and sending me bills for a non existent service. Their customer service is abysmal. Don't be tempted by the cheap prices and stay away!”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,506 reviews