Name: Teletext Holidays
Rating: 1.75

“Dennis was very helpful under extreme problem with noise in street very good on the phone”

Posted 4 years ago

Hi Stephen, Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time.

Posted 4 years ago

“These people fob you off everytime .. I was told by Miles to email all details Ref .lead passenger ..last 4 digits of card and amount to be refunded ..I would get this within 5 days .. SURPRISE ..NOTHING RECEIVED I now have called this morning to be told that my REFUND will be the end of OCTOBER REALLY .. I am appalled to keep being given different information everytime I call this company ... You have MY MONEY and I have confirmation email from Easyjet that this is the case ... YOU have my money and have had it since Dec 2019 .. I would now like it back All you do is give false information to all of your customers and able to say what you like.... WRONG HOW CAN YOU TREAT PEOPLE IN THIS MANNER ....PLEASE READ REVIEWS AND NOT KEEP ANSWERING WITH SAME REPLY YOU ARE NOT SORRY TO READ AS IF YOU WERE YOU WOULD BE DOING RIGHT BY THOSE PEOPLE”

Helpful Report

Posted 4 years ago

Hi Kay, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Check out Section75 of the Consumer Credit Act.”

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Posted 4 years ago

“TT92066 PLEASE CAN SOMEONE CALL ME BACK!!! I’VE BEEN ON THE PHONE ALL MORNING TRYING TO CHANGE MY HOLIDAY NEXT WEEK TO CRETE, DUE TO RECENT GOVERNMENT RESTRICTIONS. I KEEP GETTING PASSED FROM ONE PERSON TO ANOTHER AND FOBBED OFF WITH NO INFORMATION. NONE OF THE STAFF SEEM TO UNDERSTAND AND ARE CLEARLY READING OFF A CRIB SHEET.”

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Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Just want to speak with someone regarding cancelled flights etc, Live chat is impossible to get onto, when I call, after waiting for ages, the line goes dead as soon as someone actually answers.”

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Posted 4 years ago

“Our flights have been cancelled, emailed Teletext holidays over a week ago when we found out. Not had any response, impossible to speak to so.eone, as line goes dead when they pick up. Impossible to get on the Live chat, redirects you all the time. Just want some clarification on what is happening. I feel bad for complaining when I see people here been waiting a very long time.”

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Posted 4 years ago

Hi Richard, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Teletext Reference TT757634 The refund process has been so shocking and so upsetting what can I say. I have phoned Teletext over the last few months since April 2020 on a regular basis writing down the dates and what we have been told but still we are waiting for our refund which has been promised to us numerous times back in July, then August, now September....the latest last week was that the refund was being processed and would be in our bank accounts in the next 3-5 days which it still isnt. We have checked every day and I phoned today to be told that it would definitely be within the next 7 working days as one of the providers has not refunded the money which is not correct as we have separate notifications from both Jet2 and EasyJet months ago to say that they have cancelled their part and refunded monies!I have asked for a manager to phone me back today! I am at a loss of what to do as the total cost of the refund is £4078 - this is beyond upsetting and we are given a different dates every time. Will someone from Teletext please get in touch with me and explain why we are given updates which are false every time and refund our money as our holiday has been cancelled!!! Clare Garrard”

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Posted 4 years ago

Hi Clare, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT783896 TELETEXT HOLIDAYS - STOP TREATING YOUR CUSTOMERS SO APPALLINGLY & DO THE RIGHT THING!!!!!! ALSO READ THEIR REVEIWS & STOP SENDING GENERIC RESPONSES! You asked me for my TT number when it's clearly in my review (see below): PLEASE DO NOT BOOK WITH TELETEXT HOLIDAYS..... PLEASE! I DON'T WANT ANYONE TO GO THROUGH WHAT I AM. I'm a single parent and Teletext have left me with £1.00. Teletext Please refund my £3704.00 (TT783896) so I can feed my child and get out of debt. You have taken over £3k out of my account without authorisation on the 12th June 2020 (my son's 5th birthday). I only knew when I went to pay for his gift and shopping for my children because my payment rejected. After many phone calls and being cut off several times. I was apologised to and promised a refund by Cheryl on the 18th June 2020 which would take 4-7 days, on the 23rd June 2020 by Miles, 29th June 2020 by Saiz (he said my holiday was cancelled and the automatic payment marker was removed, why was this on there when it was confirmed that I would receive a phone call by Shasi to pay any outstanding balance which was due on the 29th June 2020), 15th July 2020 by Ned (he called me to say holiday cancelled and £3704.00 will be refunded in 4- 7 days), 27 July by Dennis (he said that I will be refunded on the 31st July 2020). They then confirmed via email it would be on the 31st August 2020 but still nothing. I am also still waiting for the cancellation email as promised. I have also sent numerous emails explaining that I have no money to feed my children and that I'm a single parent but they don't care. I am sinking into more debt everyday and suffering from stress. I can't believe that this company say that you can book with confidence and yet they treat there customers so appallingly. Teletext your customers buy hoildays from you in good faith and trust that you will do the right thing. Please do it.”

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Posted 4 years ago

Hi Sheila, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Had a holiday booked for may 5th which was cancelled was told end of july for a refund then end of august. Told last monday would be in my bank within 3-5 days. Now over a week later and still nothing. Absolute joke of a company”

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Posted 4 years ago

Hi Lee, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, Holly

Posted 4 years ago

“Jokes hol fot canceled still waiting for refund”

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Posted 4 years ago

Hi Ash, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Refunds that’s what !! I see on here people having the same problem as me. I’ve phoned and phoned even been cut off countless times after waiting like an hour or so. Refund was suppose to be back into account end July then told second week in August then still waiting phoned again told it be into account next day NOTHING then phoned yet again last week to be told I have to send an email to refund dept with details and be in account straight after. Guess what !!!! NOTHING. It’s ridiculous and I’ve always been polite and some speak to you and seems tell you want they think is acceptable like to get you off the phone. Really !!!!! This is appalling Customer Service. Live chat they say but you can’t get on that easily either if at allI’m now waiting on the Phone again to speak to Someone. I heard from Easy jet back in beginning of July to say they’d refunded all monies back to Teletext but Teletext fo t seem to want to part with it. From reading others reviews today I see I’m among a few. So I’m on the phone now after waiting a while yet again. Oh I’m on now & Guess what the Lady says “ Yes madam please do not worry you will receive your money and Please just give me a while whilst I sort this for you !!!!!!! This is now September 8th. Oh now lady come back with “ Madam do not worry you will get your refund by the end of the Month” Is that some sick joke !!!! Absolutely appalling and lies after lies. Sadly these Customer Service advisors are just reading off what they’ve been told to say. I wasn’t rude but I was angry and getting my point across as any person would be. I’ve done all nicely nicely as it’s awful treatment. She went on to say they have so many transactions but after reading on here the Complaints are they actually paying anyone back.”

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Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks ^Holly

Posted 4 years ago

“DO NOT BOOK WITH THESE MUPPETS. Hotel closed, (found out via facebook) was NEVER told by TT. TT even cancelled my accommodation on the 7th July, was due to fly on the 17th with 2 children (found out that little gem from the hotel manager) Its a good job I didn't fly out, Stranded with no hotel. STILL no refund after months, I paid in full for the holiday in April, £3500. I tried live chat, email and phone, no help at all. YOU WILL HAVE NO MONEY OR HOLIDAY, STAY WELL CLEAR, THEY DONT EVEN CARE. Its heart breaking..”

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Posted 4 years ago

Hi Dawn, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 4 years ago

“Absolute shambles of a company, 2 holidays booked with them this year, nightmare trying to talk to someone regarding my refunds, had to go through my bank to get my money back, I will never use this company again, quick enough to take your money and don't want to give it back, Never again 🤔💰”

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Posted 4 years ago

Hi Jen, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 4 years ago

“Waiting 6 months and still no refund - absolutely shocking and deceitful customer service bordering on criminal. Use every stalling tactic to keep customers money. Tried all channels to communicate. Promised a refund by 31August - nothing arrived and still waiting - not even offering a date for a refund now, Stall, stall, stall - unbelievable! Can't understand why the regulators are not taking action.”

Helpful Report

Posted 4 years ago

Hi Roger, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 4 years ago

“This company believe me is not even worth 1 star. Booked a holiday August 2019 for June 2020 paid in full. Teletext cancelled our holiday in May 2020. The phone calls we have had to make are just beyond a joke to get our refund, that they still have not paid back to us, most of the time they make you hold on for up to 2 hours then hang up on you, and these are only a few of the pathetic excuses they have come out with. We are waiting for the suppliers to pay us, so we can pay you. Teletext are my supplier, no one else. I have checked with accommodation, they have never been paid up front. Transfers also not paid, only one who got paid was airline, also confirmation from airline that Teletext mastercard was paid my cash refund on 20th July 2020. Next pathetic excuse is the biggest one of all, ATOL had my cash refund and it was safe, and they were trying to get it back of them. It has been 115 days since Teletext cancelled my holiday and 97 days since I should have been flying out. Even on 3rd of August they requested my bank details to pay my refund within 3/4 weeks, this is now over a month ago. Please everyone warn your family, friends, this company will go beyond infinity to keep your money, and cause you anxiety and stress.”

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Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Disgusting, Mickey mouse company. They think they can treat people, like something they would wipe of their shoe. DONT EVER even look at their holidays. Its doubtful, you will get what you have paid for.”

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Posted 4 years ago

“Book a holiday paid in full Dec 2019 due to go may 20 it was cancelled been promised a refund since they keep changing the date this will be done I've sent emails with no response and all I want is my money back”

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Posted 4 years ago

Hi Sue, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 4 years ago

“Due to fly 14th may holiday was cancelled by Ryanair in April but teletext couldn't be bothered to tell us it was cancelled until 7 days before we were due to fly. Took 3 months to get my accommodation refunded but they will not refund the flights stating they haven't received the money back from Ryanair. Despite the email i sent to them from Ryanair to say it had been refunded to teletext. They lie and lie and lie. Take your money but will do anything to get out of giving it you back. So my next steps are to take them to court to get my money back. Absolutely despicable, this company is run by cowboys who do not care about their customers. Aviod at all costs”

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Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

Hi, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Never use this company if you have any mental health problems. A one star is too much for them but that is the lowest. After receiving an email from ryanair to say outward fight on Sunday instead of Saturday but teletext seemingly didn't know, return flight cancelled. I have spoken to numerous people, been hung up on, been told that I am due a full refund but not till 90 days after my departure date. Why are they getting away with this. This is causing so much anxiety and sleepless nights.”

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Posted 4 years ago

Hi Linda, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Holiday cancelled due to covid requested refund as per law states 14 days well its now 3 months on and only partial refund still waiting on flight money which Ryanair confirmed that Teletext Holidays have been refunded this absolutely shocking behaviour from this company stay well clear and save yourselves from months of torment”

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Posted 4 years ago

Hi Ian, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks, ‘Holly

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews