Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a bath and panel whated to return have spent over an hour waiting for customer service to answer call. Will not be ordering from here again. On a positive the lady in the store was so helpful.”

Helpful Report

Posted 4 years ago

“Chesterfield Wickes - empty shelves,no timber on racks queued for 25 minutes for 1 open checkout while other staff were stood around looking extremely bored .Staff never heard of customer service.Avoid at all costs .”

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Posted 4 years ago

“Went to the Poole depot to schedule a bathroom design and installation. Staff seemed pleasant and helpful. Booked a design visit and they got the day and time wrong. Rescheduled and then the "car broke down" 1 hour before he was supposed to visit us. Went to a different Wickes store. Couldn't see anyone for 2 weeks and they promised they would fit the bathroom before Christmas. Then after everything they told me they can't install until after christmas. Given up with them now. Gone elsewhere. The only attractive thing about them is the finance option. Waste of time I could have used someone else and had it done before christmas.”

Helpful Report

Posted 4 years ago

“Signed up to have a new bathroom fitted and paid the deposit as I was told the installation team would contact me the following day. Then heard absolutely nothing. Emailed to chase a few times and either didn't get a reply or was told it would be "hopefully soon". Expensive, incompetent staff, dreadful/nonexistent service. Fortunately, we were able to cancel in the nick of time. My advice would be to go anywhere but Wickes.”

Helpful Report

Posted 4 years ago

“Kitchen plans etc agreed and deposit paid Nov 2019 - still not finished - finance company now want payment (1yr deferred interest period ends oct) Several minor issues with fitting (price of which seem to increase daily!!) but main problem was half way through advised they couldn't fit kitchen as designed - problem with the plans. This was a major issue as design was only reason I chose Wickes - could no longer have place to eat in kitchen - semi circular breakfast bar was replaced by a straight'shelf, not deep enough even to hold newspaper and chip off coffee! As old kitchen removed and new basic structure in place I couldn't do anything about it. This also meant that more wall, floor etc needed 'finishing' but they wanted more money to do this. Wickes guy came round and agreed that it should be finished at no extra cost and sent new fitters. They discovered several fitting problems that I hadn't noticed (as was concerned with the design) so ordered 10 new parts. These have been blocking my hall since March. Even taking account of Virus precautions - this remedial work should have been completed (or at least stated) by now. Finance co say I need to repay unless Wickes ask them to defer but trying to get hold of anyone to deal with this is virtually impossible.”

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Posted 4 years ago

“OMG, how I wish I had looked at these reviews before I bought my kitchen. Well no that’s wrong the kitchen is beautiful it was the contractor that fitted it that was the problem and I still don’t know why I had to pay him separately, as well as them for fitting. I used the Wisbech Wickes. There is no I mean absolutely no after sales service customer service is non existent especially when you complain. Below are some of the issues. Sink plumbed in running up not down so water overflowing into the unit and down the back I had to get fixed. Slow close doors and drawer bits fall off on a weekly basis after having repaired by the contractor I’m fixing weekly by myself. Worktop edging fell off after two days repaired but not very well. Gas capped live with my house filling up with gas until it was capped. Electric cooker cooks fast one side and not the other. Electric induction hob sounds like a plane going off if more than one plate running. Extraction hood does nothing at all waste of money. Had to prop up the backs of the shelves with wood in the larder as they hold no weight. Behind the splash back plastic bags put over the electrics and holes left open. Pipe work for radiator jammed so far to the wall couldn’t get skirting board on. It took the credit company as a go between to get the minor jobs done but I have to get in touch with the electric company to get all other issues fixed they are only a few months old. I have pictures but can’t upload. If anyone is thinking of having a kitchen from Wickes by all means have it but please do not have their contractors get your own.”

Wickes 1 star review on 23rd September 2020

Helpful Report

Posted 4 years ago

“My wife and I popped into the Edinburgh Gorgie branch at 5.15pm on Saturday to enquire about getting a kitchen designer to visit a block of flats we had just purchased. I also needed to buy 27 containers of paint while I was in. I went online before visiting to check that they had enough in stock, luckily they had more than enough according to their website. When we got there, my wife headed over to see about booking a kitchen designer visit and I went to get the paint. There wasn't a single container on the shelf, so I went to the checkout at the door and asked a girl with black hair and tattoos where this type of paint was. She replied "If it's not on the shelf, there isn't any". To which I replied, "But I saw online that you have lots in stock?". She retorted "Yeh, it's probably up on the rails" (or something like that). I asked "Ok. could someone get me 27 tins please?" Her reply was "At half five on a Saturday??? We are going home shortly!" (It wasn't half five, it was 5.15pm). I didn't realise that there was a time deadline for purchasing tins of paint. I went and got my wife, drove to B&Q at Hermiston Gait, got all the paint, a few members of staff even helped us load it onto the lorry and my wife booked the kitchen stuff. Sorry Wickes, but your lazy member of staff has cost you just over £14,000 and she has handed B&Q a lifelong business customer.”

Helpful Report

Posted 4 years ago

“Ordered building materials from their outlet in Eastbourne on the 16/09/20 and delivery was scheduled for 19/09/20. Few hours after order was placed, had a call to inform me that none of the building materials were available for delivery. In fact , found out from customer services that they did not link the order to the delivery guys hence it was not possible to book any slot. Must say the transaction was processed by the outlet manager together with another member of staff. One would think of a degree of competency at that level which caused me a lot of grief as I had to go back there from Brighton to get the cancellation processed as I paid by a reloadable gift card. All this could been avoided if they knew what they are paid to do. Customer Service could be more pro active and able to resolve these sort of problem.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“They still haven't resolved the delivery issue from the 19th June, they just mess you about and dont care - customer services is zero and customer relations is minus 10 - I will never use them again if they were the last company on earth”

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Posted 4 years ago

“Great for hide and seek I lost my mum in a shed”

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Posted 4 years ago

“I bought and paid for roofing materials also paying extra for a Saturday delivery and was assured my goods would be delivered between 8am and 1pm. When they had not arrived by 12.50 I telephoned the store to be assured they would be delivered but it could be up to 6pm. At 4.30pm I got a call to say they could not be delivered until Monday but I could get my delivery charge refunded if I rang customer services. I tried this but gave up after 20 minutes. No one cares if you are satisfied or not. I was even told that I should not have arranged for workmen until I had received my delivery. Shows how much confidence they have in their system. I was offered a £10 gift card because I made so much fuss but I declined this as I have no intention of ever visiting this store again.”

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Posted 4 years ago

“I ordered a kitchen sink on 7th August 2020 along with a base unit. The base unit arrived within 2 days as arranged so no problem there . I had expected the sink to arrive with it and when I checked the order details it said the supplier for the sink would email within 28 days with a delivery date - was a bit shocked but thought I may not have read the small print so dutifully waited the 28 days for delivery date( thought that was too long but at that point I had time to wait) I call at 30 days to customer services and they would chase it up and let me know - nothing! called several times since and still nothing- I am now totally ticked off!!!! I'm afraid I would have given - minus stars but you don't get that option!”

Helpful Report

Posted 4 years ago

“Sell you stuff online that's not in stock and their customer services after the fact are rubbish. Have used them for years, will not be using them in the future.”

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Posted 4 years ago

“Terrible customer service, fraudulent and they dont publish bad reviews on their website Ordered a window, arrived in 2 days but without sill and handle which said to be included in description. I triple checked the description during the process of chasing the complaint. They initially fobbed me off with we are contacting the supplier. Eventually customer services got back to me (three weeks later), saying the sill and handle werent included. I checked the desctiption again and low and behold, its changed, no mention of the sill and handle. I have reported this to trading standards, if anyone has a similar complaint i recommend doing the same. Oh and also, Wickes dont publish 1 star reviews left on their website.”

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Posted 4 years ago

“Scheduled a delivery for a Monday, didn’t arrive till Tuesday, plasterboard was damaged when arrived sent it back with the courier, who attitude was “I’m just a courier” called customer services told store would ring me back... store did not call me so now chasing once more as got builders booked who cannot finish job due to WICKS! Awful service DO NOT RECOMMEND!”

Helpful Report

Posted 4 years ago

“minimum wage, fake caring you’ll feel important and you’ll progress.. of course, yet i’m a female forklift driver for wickes for 5 years. it’s what should be a double paid role but it’s not... minimum wage”

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Posted 4 years ago

“working throughout lockdown... coming to grasps to social distancing and their rules. yeah, eff wickes and esp there privileged customers who can’t deal without:) f*** you all for needing hydrosoft tablets for your washing machine :) thank you for keeping me employed”

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Posted 4 years ago

“I would not recommend wickes kitchens ever!! Once you pay the money if anything goes wrong, wickes say that it wasn't their fault. I can prove this with all the emails I have received from them and not one answers the issues faced. They have failed legally and try and make up a story about what happened. Warning!! The sales is great and when you have parted with your money, you are stuck. Complaints do not answer your complaint, infact they ignored us for several months and then say it wasn't their fault. Terrible service.”

Helpful Report

Posted 4 years ago

“I wanted a new fitted kitchen with some extra design features. The design consultant (Wickes Barking) visited to measure etc but it was all done very quickly. I had the feeling that once he knew I didn’t want the more expensive bespoke kitchen then they lost interest. There was no discussion about the different options eg worktops, flooring etc. He kept talking over the top of me basically saying ‘this is what you’ve got’. Instead of two deliveries it took five. We had to send stuff back twice because it arrived broken - not just damaged but eg a cupboard door fully snapped in two. Things were mismeasured or weren’t in stock when needed so we had to make modifications to the design when I went to pick stuff up from the store with my builder. Because the designer hadn’t spent time getting to know the kitchen, my builder also had to make further modifications on the job to avoid pipes/taps etc. The worktops I bought are good but needed joiners and because the space wasn’t measured accurately I had to have metal joins in the middle of my main worktop. Mistakes in measurement also meant I ended up with 7 pallets of flooring I didn’t need which needed to be collected and returned. The first attempt at pick up was by the rudest driver ever who, because I hadn’t left the pallets on the curb side, rang my door bell to tell me he wasn’t coming up to help and then drove off (no one had told me to leave it on the curb side and as I was on my own I couldn’t get the heavy pallets down two flights of stairs). It took two more goes before someone came to pick up. Customer service operators were always polite but said they couldn’t help because I’d bought in store and only the store could help. At the end of the day, the kitchen is fine (apart from the metal join in my worktop) but I wouldn’t use Wickes again.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,712 reviews