Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“Scheduled a delivery for a Monday, didn’t arrive till Tuesday, plasterboard was damaged when arrived sent it back with the courier, who attitude was “I’m just a courier” called customer services told store would ring me back... store did not call me so now chasing once more as got builders booked who cannot finish job due to WICKS! Awful service DO NOT RECOMMEND!”

Helpful Report

Posted 4 years ago

“minimum wage, fake caring you’ll feel important and you’ll progress.. of course, yet i’m a female forklift driver for wickes for 5 years. it’s what should be a double paid role but it’s not... minimum wage”

Helpful Report

Posted 4 years ago

“working throughout lockdown... coming to grasps to social distancing and their rules. yeah, eff wickes and esp there privileged customers who can’t deal without:) f*** you all for needing hydrosoft tablets for your washing machine :) thank you for keeping me employed”

Helpful Report

Posted 4 years ago

“I would not recommend wickes kitchens ever!! Once you pay the money if anything goes wrong, wickes say that it wasn't their fault. I can prove this with all the emails I have received from them and not one answers the issues faced. They have failed legally and try and make up a story about what happened. Warning!! The sales is great and when you have parted with your money, you are stuck. Complaints do not answer your complaint, infact they ignored us for several months and then say it wasn't their fault. Terrible service.”

Helpful Report

Posted 4 years ago

“I wanted a new fitted kitchen with some extra design features. The design consultant (Wickes Barking) visited to measure etc but it was all done very quickly. I had the feeling that once he knew I didn’t want the more expensive bespoke kitchen then they lost interest. There was no discussion about the different options eg worktops, flooring etc. He kept talking over the top of me basically saying ‘this is what you’ve got’. Instead of two deliveries it took five. We had to send stuff back twice because it arrived broken - not just damaged but eg a cupboard door fully snapped in two. Things were mismeasured or weren’t in stock when needed so we had to make modifications to the design when I went to pick stuff up from the store with my builder. Because the designer hadn’t spent time getting to know the kitchen, my builder also had to make further modifications on the job to avoid pipes/taps etc. The worktops I bought are good but needed joiners and because the space wasn’t measured accurately I had to have metal joins in the middle of my main worktop. Mistakes in measurement also meant I ended up with 7 pallets of flooring I didn’t need which needed to be collected and returned. The first attempt at pick up was by the rudest driver ever who, because I hadn’t left the pallets on the curb side, rang my door bell to tell me he wasn’t coming up to help and then drove off (no one had told me to leave it on the curb side and as I was on my own I couldn’t get the heavy pallets down two flights of stairs). It took two more goes before someone came to pick up. Customer service operators were always polite but said they couldn’t help because I’d bought in store and only the store could help. At the end of the day, the kitchen is fine (apart from the metal join in my worktop) but I wouldn’t use Wickes again.”

Helpful Report

Posted 4 years ago

“I ordered a new bathroom in March 2019 to be fitted in June 2019 - this was meant to take one week. I had the most disastrous, stressful experience you could ever have. Everything that could go wrong did. The delivery didn't turn up on time, the fitter flooded our home, the job was rushed because of the delay in arrival, parts were missing from the order... I could go on and on. I had 4 fitters - none of whom wanted to complete the job and for that reason the job still has not been finished over one year later and we are still having problems with our bathroom. The floor is coming up and the bath panels were never fitted. I tried and tried and tried to get Wickes to finish the job but gave up. I never had the job completed or compensation as they told me ' we only give compensation when a job has been completed'. Catch 22. We were lucky that we paid our deposit on our credit card, we put in a section 75 claim and received a payout from the credit card company to repair our flood damaged kitchen ceiling and finish our bathroom via an independent plumber. We had an independent assessor look at our bathroom for our claim to the credit card company and they said our bathroom is a DIY quality job and not professional, that the parts used are cheap. Here is the whole problem with their business model: The fitter you get is pot luck. Mine was a real rush job from an under pressure fitter that was never completed. No one wanted to take on the end job as they are self employed and don't work directly for Wickes - they can pick and choose what they take on. No one has actual responsibility to get the job done. Wickes then wash their hands of you. I wish of course that I could go back and make a different decision, I knew going to them was a gamble I had read the bad reviews, but as a busy working Mum I was feeling the pressure to find time to get the job done and wanted a one stop shop. Instead of saving time i had sleepless nights and fury at the way i was treated. Do your self a HUGE favour and find a recommended local independent company and avoid these cowboys at all cost. Update :I have just had to have a plumber our to replace plumbing that was incorrectly installed. No underlay has been laid under our flooring in a victorian house. That's why the flooring is coming up. Think very very carefully before you make this your life. Just don't use them.”

Helpful Report

Posted 4 years ago

“Kitchen took a lot longer than was first stated. I firmly believe that the fitter's were working on a second job whilst simultaneously fitting our kitchen, they only did a few hours of work each day. To make matters worse, we were told the cooker hob was faulty and had to be replaced which meant more delays! They also drilled right through our walls whilst replacing the sockets which required more work to put right. Also, our old kitchen was just thrown out over our garden and left there for over three weeks! Even with all this, I probably wouldn't have written this review, but the final straw came when a bubble appeared on the new worktop after just two months. After numerous phone calls, Wickes sent out the contractor who fitted our kitchen to have a look and he took some photos. We were informed that the bubble was cause by excessive heat. We disputed this and we asked someone from Wickes to come out themselves to inspect but they refused. In addition to this, the strips from the sides of you worktops had fallen off! After months of battling and lots of upset and stress, Wickes offered (as a good will gesture) to replace the worktop but we would have to fit it ourselves! I find Wickes customer care and services an utter disgrace and i would not recommend company at all . The stress this has caused has been awful.”

Helpful Report

Posted 4 years ago

“Refund requested three weeks ago, still waiting. Customer Service say there is a back log - not surprised !”

Helpful Report

Posted 4 years ago

“I bought wood for my broken flower bed but the wood they sent me is broken. I've contacted them three times and been given empty promises and excuses but no resolution. There's no store check signature because no one wants to take responsibility. It's B&Q from now on. Well done greedy 'WEAK Wickes'.”

Helpful Report

Posted 4 years ago

“I am absolutely disgusted at your Hertford store who advertise that they are open until 4pm on Sunday but today I was refused entry by a most unhelpful member of staff who at 3.50 pm told me the store was closed. I looked at my watch and said I thought you were open until 4pm to which his response was yes but we already have customers in store who need to pay by 4pm so we can’t let you in. No wonder high street retail is a dying trade with customer service like this. I wanted a pot of paint to finish my painting. Absolutely appalling customer service and I will not be using Wickes again or recommending you to anyone. In fact I shall make it known how dreadful the customer service is. Surely you should be going the extra mile for customers, not turning business away. Regards Extremely unhappy Ex Wickes customer.”

Helpful Report

Posted 4 years ago

“A chaotic delivery system at the very best. I should’ve read the reviews and taken onboard the extremely poor customer ratings. Beware the online delivery service is chaotic at best. Quick and easy ordering and paying, it’s all downhill from then on. I ordered online for delivery and received confirmation it would be with me within 48 hours. It soon become clear that my whole order had been split between three stores over a three day period, although the bulk order is still missing. One store delivered what they could, and on time (Erith branch), a second delivered something I didn’t order and informed me the product I selected wasn’t in stock (so they tried giving me something I hadn’t ordered?). The third store.... tumbleweeds...... The second store (Barking) later explained that the third store (Chadwell Heath) had two of the outstanding products in stock. I was then informed that the third store would deliver those two outstanding items on Friday and Saturday. I asked,“Why not deliver them on the same day if they’re are in stock and coming from the same store?” I was told,”I’m afraid it doesn’t work like that. They’ll have to do two deliveries because it’s the ordering system. You’re order has been split for separate delivery”. Friday passed, no delivery. I made countless attempts to telephone the third store only to find it impossible to actually speak to anyone. Instead I heard a short ringtone and then a member of staff pick up the phone and immediately hang up. After calling constantly for an hour I gave up. Saturday morning came and one item from the third store was delivered. I asked the driver where the bulk delivery was but he had no idea. I checked my online delivery tracker to find the order had been shown as complete and delivered. The customer service number is a waste of time because it leads you to no one and then cuts off. I eventually managed to contact the third store and was informed they'd found my bulk order but had no idea why it hadn’t been delivered on Friday. I was then told they might be able to deliver the outstanding bulk items the following week. I’m doubtful it will ever arrive. I thought taking three days off work would have been enough to make sure I was at home when the delivery arrived. Clearly not. In summary, a very quick and smooth online ordering service (taking your money) from then on utter chaos and you’ll be lucky to ever receive what you paid for.”

Helpful Report

Posted 4 years ago

“I wanted to buy some bark clippings, Wickes seemed to have a reasonable product and, according to their website, my closest Wickes branch had 14 bags in stock. But in fact, they had none. The assistant there asked if I'd checked their branch on line and I said yes, and they showed stock. He checked while I was there and agreed that their site showed stock, but said they'd been out of stock for a while. When I said what is the point of showing stock if they don't actually he have any, he said: "No point". He said that the nearest store with stock was Minworth - 40 miles away. So when I got home I phoned customer services. The guy there apologised and said he'd speak to their IT dept. I pointed out that there were around 20 stores showing stock closer than Minworth but did they actually have stock? How would I know? He eventually agreed to contact the two closest stores and get them to call with with what their physical stock was. Having heard nothing for 24 hours, I called customer services again. This time, their representative said he would call the next closest store and check on the stock; he couldn't get through so told me that he had emailed them for a response - he promised that he would then call me with the relevant stock info. I heard nothing, so decided to risk another trip, and did actually get the bags I wanted. Moral of the story: don't believe Wickes's online store stock figures and don't expect their customer service teams to act on what they promise.”

Helpful Report

Posted 4 years ago

“My sister had the planner come to design a new kitchen and a builder recommended by wicks. They started work December 3rd 2019. The planner had got so many mistakes builders tried to do it as best as they could. Should have been finished by Christmas finally finished August 2020!!! Tiles were cracking measurements all out so many things wrong. No sink or hob at Christmas. My sister also had cancer at the time which they knew. Aftercare appalling. They offered her 450 pounds yesterday and considering they had to eat out most of the time over that period it’s appalling. I am writing this as she’s in bed know so upset. Sadly I recommend them never again. We are telling everybody we know how disgusting Wicks have treated them!!a,”

Helpful Report

Posted 4 years ago

“After waiting nearly 2 weeks for a call regarding appointment for kitchen plan at the Hull branch I was told an estimated price for an 8 unit kitchen would be from £8000 to £10000 and this was supposedly at 50%off crazy! I am guessing the guy I was talking to did not want any business! Needless to say we never took it any further.”

Helpful Report

Posted 4 years ago

“Already reported abysmal service. Danielle was sent email . 5 days later , no reply. Ordered and paid for 4 paints . Plus delivery £ 7.99 . I paint was missing . Phoned customer services , told to take reciept/ email confirming payment , to local store and ( 1 ) get paint I had paid for , and (2) get refund for delivery. When myself and my son went to local store ( hanworth ) we recieved antagonistic response from store manager , abuse from a girl on desk ... and intimidated by security on managers request! . Still , a week later .. no paint-! No replies ! At this time , I am £20 owed, and nothing from @wickes.”

Helpful Report

Posted 4 years ago

“Half delivery came and I had to chase wickes for the missing order. Called call centre about 7 times to get false promises and to be on hold for 45mins and then to be cut off twice. Requested for a call back from management 3 times and no one called me back. Still havnt had my order after 5 days!!! Poor customer service from a big branded name. Very disappointed.”

Helpful Report

Posted 4 years ago

“I bought my kitchen from wicks in 2018. Was recommended a so called best fitter by the lady who planned my kitchen. Fitter was smooth talking, employed all workers from other countries who did not speak any English boss was never around so to communicate was difficult with these guys. The very first week there was a gas leak as these guys were not gas safe registered. I'm lucky to be alive and my house not blown away. Washing machine was not fitted properly so when used for the first time I had to stop as it was shaking so badly I thought it will jump out of the cabinet as I have all integrated appliances same with my dish washer which I can't use. Outlet pipes are or jumbled under kitchen sink. All the appliances have started to go wrong. Within a year I had to change my oven still not okay. Go without a kitchen but don't buy your new kitchen from Wicks. Poor and shoddy service from start to finish.”

Helpful Report

Posted 4 years ago

“Received a Keter storage box - £118. Assembled it - it took many hours as I am a pensioner - this is a lot of time and money for me. When I came to fit the last part - a door - it had the hinge fitting broken off. I simply requested a replacement door from Wickes - as thats the only thing needed. I was told I had to dissassemble the whole item, repack in its box (it didnt come in a box - just plastic wrap) - and then I had to arrange collection. I told them as a pensioner this is something I cannot do. I was told - thats their policy. The first - and last time I will ever buy from Wickes. I will now contact Trading Standards etc to see if they can help - and as I am retired I will make as many posts as I can to alert others. Wickes - its not a good idea to upset pensioners. Buyers - you have been warned.”

Helpful Report

Posted 4 years ago

“Refunds l order 2 doors from wickes and they came damaged apparently keeps happening due to packaging that's why they are not in the stores.But seems to still be happening at the warehouse! Still not received my refund for the doors yet got my refund for the delivery which was paid at the same time to the same company?it can take up to 14 days for refund why is this?you take my money and keep it to use!!do not buy online at least in the shop you get your money back straight away disgusting service.”

Helpful Report

Posted 4 years ago

“i ordered a garden gate online, just before lockdown, i didnt unwrap and check it as i am disabled, the person who was fitting the gate didnt come until after lockdown, unwrapped the gate and it was damaged in 3 places, i rung customer services and sent a letter for a refund but they have refused, so now i have a gate that is not fit for purpose and £88 down and in these unprecedented times you would think there would have been a bit of discretion but no. obviously not bothered about customers, so my advice is do not buy a garden gate without seeing it in the store . what a shambles this service is. i would have thought that it it iilegal to sell something that is not fit for purpose, and not as described !!!!!”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,694 reviews