Name: RAC
Rating: 1.43

“The worst ever service. Broke down in the centre of Birmingham city nothing more than a flat battery. They came out 23 yes twenty three hours later. One patrolman turned up first and left because i did not answer my phone quick enough. He was also very racist and rude and abrubt. Many calls later at least 15 they turned up. At one point one of them told me go ask around see if you can get any jump leads. Logged complaint and after 4 months no reply and you cannot call them you have to do it online only and they never reply. They are the most arrogant company you can ever deal with and nothing more than a bunch of bullies. I hope that they get brought by someone who gets rid of all the arrogant people who run this circus. Oh yes just in case I forgot to mention this is my 27 yes twenty seven years of membership with max 3calls”

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Posted 4 years ago

“Please never join awful been a member for years the first time I needed them called they said they’d arrive after 90 mins never did after 5 calls they arrived 20 hours later”

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Posted 4 years ago

“Please don't use RAC , I waited 5 hour , 3 hour respectively in different service . There are other services more cheaper and you will get same level of service”

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Posted 4 years ago

“Over 7 hour waiting in freezing conditions. They never called me with updates. No texts. Worst experience ever. Avoid.”

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Posted 4 years ago

“Surprised to see all these bad reviews of RAC. My last experience was very good. From first call to completion; two hours. Initial wait, diagnosis, went to get the part, repair and paperwork, all in just under two hours. This for a repair that my local dealer would have charged me £250 for. I suppose it just depends on who you get. We got super 'robo' repairman Michael, the best!”

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Posted 4 years ago

“Hi my car broke down at on a Thursday morning at 11 am and then rang RAC straight away at 11:03 am and then waited for more than three hours no show. no call up customer to apologise for the delay .very poor customer service they can do better than that no excuse 3 hours waiting .”

Helpful Report

Posted 4 years ago

“Hopeless, disorganised, rude, incompetent - the list goes on. Broken promises, endless excuses but it’s the downright rudeness of customer services that is so appalling. Reference specifically to the “wonderful” Jinette (with two Ts and who doesn’t deal with despatch) who must be the best example of who NOT to employ in a customer service department. They treat you as idiots yet refuse to allow you to escalate a complaint with more promises of “we will ring you back” - which they don’t. Even their website has no direct contact details or phone numbers. Never use them again and will be cancelling.”

Helpful Report

Posted 4 years ago

“The RAC are liars, they will sell you a policy promising towing, then lie to you at scene saying you don't have coverage when you do. Then when you complain instead of apologising and trying to sort the issue it, they will lie even further by saying a tow was offered even though it wasn't. The patrol man turned up said "you don't have towing in your membership" and left, he even tried sending me a mobile mechanic at an extortionate cost to myself!!!! When I rang to complain, the RAC did send a tow some hours later. The next day I complained to the RAC an their response was basically the patrol did not refuse you a tow and you were happy with the mobile mechanic, if you had asked for a tow it would have been provided as you do have it in your membership so there is nothing we can do!!!!! This is a blatant lie, why on earth do you think I rang for a second time furious that I had been refused a tow if one was offered by the patrol as the RAC are now lying and claiming?" I feel like the RAC have tried to cheat me, if I did not know what I was entitled to in my policy, they could have, alongside the mobile mechanic (who likely works for the RAC) scammed me out of hundreds of pounds. The RAC have now lost a member of 13 years due to their constant lies and cover ups. Be very careful before taking a policy out with them as they will try to scam you and lie to you! No customer service at all!”

Helpful Report

Posted 4 years ago

“I have just had a response from customer care relating to two call outs in one day and I can’t believe the response. Unhelpful not interested and closed ranks can’t get through to management at all!! Can’t believe they can treat customers like to his. I strongly recommend you do not take out membership with them!!!!!!😡”

Helpful Report

Posted 5 years ago

“I have just had a response from customer care relating to two call outs in one day and I can’t believe the response. Unhelpful not interested and closed ranks can’t get through to management at all!! Can’t believe they can treat customers like to his. I strongly recommend you do not take out membership with them!!!!!!😡”

Helpful Report

Posted 5 years ago

“What awful service from the RAC. I had heard they way bad but OMG what a terrible service from dreadful customer service executives. They must have a "Give nothing away even if we are totally in the wrong!" attitude. Really shocking service. Shame on you RAC. If you are thinking of renewing, look around first, there are many smaller companies offering a much better service. I would avoid the RAC like the plague!”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I will miss a special nature event on Monday I booked months ago to join. So disappointed I won't be able to make it. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I am going to miss an event on Monday morning that I had booked to go on months ago - a very special nature walk that has limited space. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.”

Helpful Report

Posted 5 years ago

“The RAC over filled our engine oil putting in over 8 ltr when our engine only takes 5.2 ltr. They then sent my wife up the motorway with 55% too much oil. Second call out later when car display is saying engine oil level too high and my wife is directed to a local garage to have over 8 ltr drained and then the correct amount put in. The RAC mechanic was not even aware our car had a dipstick! Customer services offered not to log the second call out as it wouldn't effect our premium at renewal! This was their attempt at a gesture of good will. They also charged £50.00 for 3 litres of unnecessary oil. The second call out was to get them to sort out their error and negligent act of putting too much oil in! They then gave me 5 and a half hours to get a vehicle report to ascertain whether there has been any damage. The earliest I can get a garage to look is on Monday. They have now closed the complaint on the say so of a customer services executive. If management read this I think you need to be contacting me ASAP. It doesn't make good reading and I am am far from happy. Have since read this article. Overfilling the engine with oil causes more issues than you would expect. If you add excess oil in your car, the symptoms might not show up all of a sudden. But inside the engine, the crankshaft will be submerged in excess oil. Pouring excess oil into the engine would also invite more air into the engine chamber. I'm sure a company such as the RAC are aware of the dangers of over filli g oil. Shame on you!”

Helpful Report

Posted 5 years ago

“Had full cover with the RAC and used them for the first time when my car would not start on the drive at home. Patrol man arrived finally and tried to start the car, my battery went flat so he used his booster box, that also went flat so he used jump leads from his van and just kept spinning the engine over and over. I gave up at this point and went indoors as it was freezing outside. Knock at the door some time later to be told it could not be fixed and he would arrange recovery to the local main dealers. Once at the dealers it turned out the timing chain had slipped which is why it would not start, but the continued spinning of the engine by the RAC had resulted in the chain slipping again and this caused a valve to hit the piston and shear off. Result, I needed a new engine at £6,500 plus labour of over £2,000. RAC denied all responsibility or liability and would not talk to me. I am now with the AA, what a cracking outfit they are, only used them once for a split petrol filter but arrived quickly, diagnosed the problem and got us back home with the car in double quick time. CHANGE TO THE AA IF YOU WITH THE RAC.”

Helpful Report

Posted 5 years ago

“I was told my slot would be upto 3hrs ok. Turned out it will be six hrs because they had to re assign with a private company .so pick up is for 11:15pm will update if longer.”

Helpful Report

Posted 5 years ago

“Car broke down in car park. Told they'd be 2 hours and they would call us on route .popped for a coffee came back to a note on the car saying sorry we missed you. Called them back, turns out they wrote my number down wrong. Had to wait over 5 hours after been promised It would be less than 90mins. Gave up waiting and managed to arrange a lift but car still stranded :( been a member fo 11 years and this was the first time I needed to call them out. Absolute joke!!!!!!!! Membership canceled”

Helpful Report

Posted 5 years ago

“Absolutely disgusted. We were told 90 mins and 4 and a half hours later we took a taxi home which rac paid for. Meanwhile I have to get back to where the car is parked up tomorrow morning. I never realised that a company as established as rac could be so inept”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID ! My car broken down on the road, I have spent hours over the phone as my policy offers me only 10 miles recovery but the distance I wanted my car taken was 11 miles and they want £100.00 for 1 mile only, after 48 hours of waiting I have changed the route to a garage for repairs, the diatance was 11 miles and still charged.me £120.00, and they were very rude and unproffessional over the phone, rac service is very poor, no quality in relation with customers, they cheat by increasing the mileage of transport, they never wanted to tell me how much they charge per mile or what route they use, they simply tell you a huge price, I advice everyone this avoid this rubbish company to avoid umpleasent situations.. I regret I didn't read their reviews before signing my policy with them”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

RAC Reviews