Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

Write Your review

Tell us how Bensons For Beds made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bed, arrived with broken frame and torn fabric. Poor quality construction of bed frame. Sent everything back for refund. Had to go back to shop to get refund. Turned up up announced to collect. Shocking”

Helpful Report

Posted 5 years ago

“DO NOT BUY BED FROM BENSON The mattresses are awful , customer service is rubbish”

Helpful Report

Posted 5 years ago

“WARNING - DO NOT BUY FORM BENSONS FOR BEDS I have only given a one star because I want to write this true review to warn other potential customers. If given the choice I would have given zero stars. I paid in advance for a mattress and when delivered it was not the one I ordered but instead an inferior, used and soiled one. After approx. 3 months of arrogance and lies from customer services they agreed to pick up the wrong mattress from my home and refund the purchase price. The mattress was eventually collected by their delivery team who refused to give me any copy of paperwork to confirm they had taken back the mattress. Bensons are now refusing to acknowledge receipt of the returned merchandise and are avoiding giving a refund. Bensons for beds have stolen both the mattress and money from my bank account. This is now a police matter.”

Helpful Report

Posted 5 years ago

“2 failed delivery’s of a made to order mattress by Staples. We were not even notified that the mattress wasn’t coming on the first failed delivery and had made arrangements for this. Fast forward a week and half and a rescheduled delivery. Telephoned me at 07:00 on a Sat morning to expect delivery within 20 mins. 15 mins later the driver called to say mattress was not on the vehicle. It took the intervention of the head of customer service to sort it all out at 17:00 that afternoon. Overall we have been compensated some what although only by 10% discount. The customer service is the worse I have had the displeasure of in my life. Apart from the head of the department.”

Helpful Report

Posted 5 years ago

“Don't trust this company, the guy in Dunfermline told me if I cancel my order ,they will charge me 20%.. So these guys give you a load lies then want to get 20%.ha ha ha.It has to be on dragons den. Take £1000 deposit tell lies,provide bad customer service,then if you cancel they take 20% off you.”

Helpful Report

Posted 5 years ago

“Seems everyone is in the same boat say well away..lovely service in the shop.customer service on the other hand total rubbish was told because my mattress was nearly 3 years old cost us £1, 500 and we should have a 5-year warranty that we have to pay for an independent person to come out who they recommend at a cost then to add insult us as consumers have to then send Bensons for bed though report and and will only reimburse you the cost of of the company calling out if they deem it as a manufacturer faults. The guy on the phone said they only go out if a product is less than 6-months old after that is down to the consumer to pay I asked him where this stated in the terms and condition as I could not see. I went back into the store to ask them list and they reply was that's new to them!!!!”

Helpful Report

Posted 5 years ago

“Do not use Bensons for Beds. 3 years and three REPLACEMENT beds later and they are the worst providers ever. We have a reoccurring problem in our top corners of our bed. A noise has developed, and has done in every single bed they have provided. They send someone out from @homeserve who are bensons for beds OWN third party repair agency who even say themselves they are the worst manufacturer for beds. Whilst you keep buying beds from them, they will keep producing them at a substandard level, because now they are asking you, the consumer to pay the initial fee for the consultant to come out and give an opinion on the bed. They also have said they will only reimburse upto £100.00 of the third party bill, even if it is found by the third party that it is Bensons fault! No doubt they have an arrangement with the technician! Do not use them. Stay away!”

Helpful Report

Posted 5 years ago

“What. Went wrong everything your customer services is Terrible. Worst I've ever encountered I paid for my bedroom furniture in August and it was delivered in September well part of it was and what they delivered was damaged second time it was damaged again do have photos third time only one piece turned up and guess what yes it was damaged again fourth time without even telling me you cancelled my order since then I have next to no contact from you and what I've had is emails saying it's not there fault. But suppliers. And they will b in contact well guess what they haven't so here I am two months after paying for this still missing two bits of my furniture”

Helpful Report

Posted 5 years ago

“Sent a complaint on 23rd September after waiting 3 weeks for my furniture; as to which know one called me back to rectify this matter of a mark on the bottom drawers of wardrobe; to add insult to injury the guy that I had paid to assemble the rest of my bedroom furniture then come across my bed head stead seriously damaged! Now since this happened they failed again to get back to me the next day took 48 hours to get back promised a refund and to get the product resent, no news again on my replacement bed headstead and no refund!!! Never use them again disgusting and rude customer services. I have now paid for someone to come out who now can't complete the assembly. I have attached all images to show where the damage was made including the packaging, I would like this matter rectified as a matter of urgency as not only have I had to pay for the assembly and wasted time I've also used annual leave to not even have my furniture completed I've already waited three weeks for this delivery.”

Helpful Report

Posted 5 years ago

“Customer service does not exist! It took over two months to get a response from them regarding a £59.99 pillow that proved to be a lump of concrete! It was so bad I ended up seeing a chiropractor after sleeping on this pillow just twice! They will not refund so top tip - don't purchase a pillow or duvet from this company! They never answer the phone and ignored two emails. I ended up having to tweet in order to get a response! It took two months to get a response! To begin with they said I was out of the 30 day period to ask for a refund. So I pointed out I was within the 30 day period but it took them two months to respond. They then said they don't issue refunds for pillows! Disgraceful.”

Helpful Report

Posted 5 years ago

“Called today as a bed I purchased is broken. Told I had to pay £50 to an 'independent ' inspector to establish if manufacturers fault as older than 6 months. I paid £350 and to anyone expectations would expect it to last longer than 18months. Appalling”

Helpful Report

Posted 5 years ago

“The customer service from this company is complete and utter rubbish. We recently purchased a new bed but when we came to put it together we found that four of the eight 'gliders' were missing and one was broken (probably because it is made of very cheap material). We phoned the customer service help line and the wait time was initially supposed to be 31 minutes but it actually took 45 minutes to get through only to be told they had 71 other calls waiting and there was nothing which could be done on the day. The best they could offer was to send new gliders out in 'about 10 days'. Meanwhile they said we should take the three 'gliders' off and put the base straight onto the floor until the new gliders' are delivered. (marking our new carpet!). Whilst my wife hung onto the phone I drove down to the local shop where the staff could not help because a) they don't carry any spare 'gliders' b) we couldn't have the ones off their demonstration bed because it was against company policy' and c) they cannot get through to their 'customer service department' any quicker than we can i.e. a 45 minute wait. I asked for the name of the company Chairman to write and complain but was told they couldn't give it out and although they could give me the name of the CEO they wouldn't give me his address! I will never ever buy from this company again.”

Helpful Report

Posted 5 years ago

“I recently ordered a brand new bed costing more than £1000s. It was delivered on time and all was good. Until we tried to put the bed together, we then realised that the bed was missing half the castors - only 4 of the 8 legs were supplied. Phoned the Bensons shop, we were told had to call Bensons on another number. Called that number and waited for over half an hour, and told that they would post the legs but it would take ten! days to arrive. Eventually got the legs, put the bed together and it stank like a dead rat for days on end. Phoned Bensons again, waited 40 minutes, only to be told that was normal. Then noticed a creaking sound every time we sat on the mattress or turned to change sides. Again phoned Bensons, usual 40 minutes later got more fob off excuses, asked for a refund. I was told no can't have refund could go to trading standards, or … In the end have decided to warn others DONT BUY ANYTHING from BENSONS, especially BEDS! Customer service is as good as their new beds - they both STINK!”

Helpful Report

Posted 5 years ago

“This company customer service and delivery is awful. Paid for a service I did not received. Met with “brick walls” when trying to get resolved. Have cancelled my order and demanding a refund. I would not shop with them again”

Helpful Report

Posted 5 years ago

“Utter shambles for a company in ever capacity. Delivery date came, no mattress just a pillow. Quite frankly, the whole episodes (yes, not just one as I gave them another chance by ordering another purchase) are too exhausting to write it on here. My advice, go to Dreams or any other bed shop. Bensons are not worth your valuable time or your hard earned wages.”

Helpful Report

Posted 5 years ago

“Bought a bed from store in Hove day before delivery I was rang at 4.30 to say the delivery would not be happening as there was no stock. Took them nearly 3 weeks to find this out. DO NOT USE THIS STORE !!! Have never known such an unprofessional company and their customer service is a joke, kept on hold for 20 mins. WILL NEVER GO INTO ANOTHER BENSONS BED STORE AGAIN.”

Helpful Report

Posted 5 years ago

“Base two inches longer than mattress. Would you expect this for any member of your family. Strongly recommend anyone to read reviews before buying.”

Helpful Report

Posted 5 years ago

“Wish I had read reviews before spending money with this company. Started ok as we collected the bed from store in January. After 4 weeks there was large dips in the bed which has got worse. Complained by email. They take weeks to reply each time. Now am told it is natural settlement and tough cookies they will not do anything about the mountain and valleys we call our bed. Spent £1700 on a bed that the mattress will need replacing. Customer services are slow. I can see why as they would seem to be inundated with complaints from unsatisfied customers. Having read reviews I am wondering if it is not worth getting an independent person to give a report. It would seem we are in a no win situation trying to get a new mattress.”

Helpful Report

Posted 5 years ago

“after finally deciding to replace our wardrobes we went to benson for beds and found exactly what we were looking for so we ordered this was back in July and it is now October We have had 1 wardrobe delivered and the second we didn't accept as it was damaged we also ordered a set of draws to match and we were told that they weren't on the delivery because they are out of stock, (Is that not the point about ordering). we have been told a new wardrobe has been ordered and the draws will be delivered at the same time 15th November just in time for the Christmas period I am glad I ordered in July as I am sure it would 2020 before being on the receivership of the goods. To say I am disappointed is an understatement we smashed up our old draws and wardrobes and we are now left with 1 new wardrobe to take all our clothes. The customer service centre is a consistent 35-40 minute wait with no helpful staff (personally I think they are fed up too with the company and again consistent complaints they must be receiving). Benson For Beds I think you need to up your standards and expectations or sadly you will be at the loosing end as I am sure many company's will pick up where you lack.”

Helpful Report

Posted 5 years ago

“Waiting time too long. 7 weeks in my case, but I accepted that....THEN Shoddy goods. a £700 wardrobe had 3 out of 4 draws broken and chips in a shelf and door, door also cracked at the hinge point. normally these would have had to be exchanged but that would take another 7 weeks so opted for the joiner to repair on the job in order to get the job finished. A brand new wardrobe has gaffer tape round the mitres of the draws, filler in the chips and super glue in the hinge recess to the mirrored door. None arrival of a chest of draws I have to wait another 7 weeks I will get a 10% refund when the order is complete I am told but would sooner had the goods right in the first place. After spending £5000 on a compleat refurb of the bedroom my transaction with Bensons has taken the shine off the project. Extremely disappointed.”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews