“I ordered an ‘in stock’ fridge in March, with a delivery date two weeks later in March. I called the verify prior to purchase the estimated delivery date, because we needed a new fridge rather quickly. The day of scheduled delivery, after no one showed up in the time frame, I called Best Buy, to which they told me the appliance was out of stock and would not be coming today. I was very annoyed as I sat around off work waiting, when they could and should have reached out to let me know ahead of time. Anyway, second delivery gets scheduled, for July, and I’m told a manager will call me back to send us a gift card for the inconvenience.
Well, July rolls around, and once again, I’m left waiting for a delivery that never comes. I called again and explained this happened before, and the customer service rep won’t let me speak with a managing supervisor. I was on hold over an hour. I specifically ordered this appliance because it said in stock, and I verified it was in stock prior to ordering. Not only have we been months without this rather expensive appliance coming in, but it’s impossible to get answers from calling. I’m extremely disappointed in Best Buy, and hopefully this review saves you a ton of wasted time and annoyance.”
“THE WORST CUSTOMER SERVICE EVER. IN STORE WAS FINE BUT CALLING CUSTOMER SERVICE WAS HORRIBLE. CALLED SEVERAL TIMES AND I WILL NEVER BUY FROM THEM AGAIN”
“Order a set of klips speakers called customer service 3 different times during a month and said there on their way they never showed up the last call I asked if they lied to me about getting them they said yes Best Buy sucks.”
“"Joker" company, they are selling the AIR instead of the product. I bought home appliances and they give me a delivery time. I planned everything accordingly, then "Joker" company best buy called me and gave me one month later delivery time, I am really disappointed and mistreated. I went to the store and talk to the customer service, but they did not solve my problem. Now I do not know what I am gonna do, with my family and two children...Solve this problem ASAP”
“HONESTLY PLEASE I BEG YOU to try and speak to store personnel in West Lebanon NH. Had some speakers installed last week and wanted to speak to the rep that helped me, I live an hour away from any best buy store so I thought id call. Guess what? They no longer answer calls at the store, you can speak to someone in Asia, Columbia or Panama city, and if they connect you to the store answering machine, they wont call back, NEVER EVER WILL I USE BEST BUY AGAIN. Please so Im not crazy call a Best Buy store....”
“First of all you need to put something on your werbsite there letting people know that if you are buying a new computer and picking up curb side that they have to bring the old computer back and make an appt. Whats the point of curbside pick up if you have to pick up your computer and then bring it back or with you and still have to wait until it gets done. With the price of gas and I am partially disabled it was hard for me to come back and bring my computer, If I was told all this in the first place I would have saved a trip. When I paid online to the person who took my credit card, I asked more than once do I need to bring my old computer, she said no. Not being tech savvy, secondly when you call the geek squad, which I had a question about, I was transferred to 5 different people who gave me 5 different answers. Most were rude and getting a little nasty with me. Also you need to have the local stores phone number, you cannot tell me that you are that busy to talk to someone and answer a question, or at least make it possible for someone to leave a message and have someone call a customer back. Thats bad customer service. I was also trying to inquire about another item but since I could not get thru to the store I went someplace else to purchase the item. Your loss. I will say the only good thing that came out of this computer purchase was I think his name was Leslie, he is the geek squad person in the Little Rock store. He explained things to me, helped retrieve my password, very polite.”
“I purchased a ASUS Vivobook 17 online from BestBuy March 2022...3 months ago. It effectively died 3 months later. I spent 2 days doing every "Troubleshooting" technique on the ASUS website, after which time they CONFIRMED I am fully under Warranty, and sent me the following:
"In the unlikely event warranty service, PLEASE CONTACT BESTBUY FOR SUPPORT AT 1800-433-5778 or VISIT HTTPS//WWW.BESTBUY.COM/GEEKSQUAD".
I immediately set up an appointment for the next day and drove 2 1/2 hours to the closest BestBuy store (Woodland, CA). I arrived on time, and told the employee the laptop would NOT progress past the ASUS logo screen. I told him all the troubleshooting I had done, under ASUS direction. I had to show him how to get into the Bios screen (he had no idea).
He then said this: "You need to buy a $199 Service Plan in order for us to work on the laptop".
WHAT??? He would NOT accept the laptop for ANY investigation, let alone service, unless I did. I contacted ASUS again and they were dumbfounded...since the laptop was under FULL Warranty, and THEY had sent me to the "GeekSquad" for Warranty repair.”
“HIghly recommend looking for another verndor for any appliance. Best Buy delivery service damanaged the wood floor in my living and dining room and the marmoleum floor in my kitchen and scratched the door of the fridge. The delivery service was so careless I cannot believe that this isn't common. While processing the damage claim, I learned all Best Buy claims are handled by an insurance company with a 93% one star reviews. I thought this was odd given the fantastic reviews on Best Buys website. Guess what, Best Buy requires that you register to create a review and gives points towards merchandise for any review they publish. I feel I have been cheeted - avoid my mistake, shop elsewhere.”
“Buying and delivery is mostly fine…until you need easy help (online)… . Then prepare for wasted time and aggravation. On multiple occasions the reps did not understand a simple issue and they handed me off causing me to repeat lost dialogue; or they simply disconnected me - ‘technical problem.’ Right! Further, they went out of their way to avoid honoring incentives. It feels like ‘the insane are running the asylum,’ and lost sight of the objective - customer satisfaction and REPEAT BUSINESS!”
“Ordered a car stereo on May 30. Was told it would be delivered to the Grove City, Ohio store on June 4. We scheduled installation for June 10. By June 7 it still had not been shipped. It said delay in shipping. I called the store who when they couldn’t find the reason, connected me to the call center. I was told it was in Findlay, Ohio in the warehouse and was waiting on bulk shipping to the store. (It is close enough that I could go get it. Not like it’s across the country.) He said he would call me on June 8 or 9 and let me know the status. Of course he did not. Customer care at its finest. I finally called and found out it would not be there by installation date which was 6 days after the scheduled delivery date. I said forget it and just cancel. They were going to refund me everything including the protection plan I purchased minus shipping fees of $28.11. Oh no way! I canceled because of their unfulfilled promise, not because I changed my mind. Needless to say, I did get that returned too.
They lost out on over $400. Many stores are failing these days due to places like Amazon and I can see why. They don’t care. I’ll not even try to purchase anything from there again.”
“The folks in the stores are great; online and phone systems suck. If possible, would give zero or negative stars.
The folks in the stores are great; helpful, knowledgeable, and friendly. The phone system totally prevents you from contacting the store or getting any help. When you reach someone, they give you info you already have, tell you nothing you don’t already know, do not help at all, and give you no way to improve the situation. If you can buy at a store, good place to buy. If all your transactions are remote, you will likely be up the creek. The phone, e-chat, and computer systems are designed to prevent communication, to frustrate, and deter resolution. Best Buy obviously cares not at all about customer relations.
Edit: on the evening of the day I was supposed to have picked up my appliance I received a text/email, dated one day prior, that it would not be ready for pickup. Not a big help after the fact.
Edit: My order was so delayed, that credit card authorization ran out. Email/text told me to update payment info on order. Clicked on link; no place or way to update payment info. Had to go to store to pay and keep them from cancelling my order. Horrible system; horrible abuse of customers.
Update: Now two month late, supposedly (as of a month ago) able to pick up in four days. I understand the chip shortage and necessary accommodations. No order status updates available online or in app. No-one to speak to. Absolutely a black hole of no information, without even some Hawking radiation to indicate any info to be had.
Update: 2 days rigor to supposedly being able to pick up the appliance: no update; no info.”
“The folks in the stores are great; helpful, knowledgeable, and friendly. The phone system totally prevents you from contacting the store or getting any help. When you reach someone, they give you info you already have, tell you nothing you don’t already know, do not help at all, and give you no way to improve the situation. If you can buy at a store, good place to buy. If all your transactions are remote, you will likely be up the creek. The phone, e-chat, and computer systems are designed to prevent communication, to frustrate, and deter resolution. Best Buy obviously cares not at all about customer relations.
Edit: on the evening of the day I was supposed to have already picked up my appliance, I received a text/email, dated one day prior, that it would not be ready for pickup. Not a big help after the fact.
Edit: My order was so delayed, that credit card authorization ran out. Email/text told me to update payment info on order. Clicked on link; no place or way to update payment info. Had to go to store to pay and keep them from cancelling my order. Horrible system; horrible abuse of customers.
Update: Now two months later, supposedly (as of a month ago) able to pick up in four days from now. I understand the chip shortage, labor shortage, social/economic difficulties, and necessary accommodations. No order status updates available online or in app. No-one to speak to. Absolutely a black hole of zero information, without even some Hawking radiation to indicate any info to be had. Look at the online reviews; all horrible. For a good reason.”
“The worst customer service ever. I have a refund and bestbuy claimed to send me a physical check which I had never received. I has been trying to contact customer service for my refund many times and no one willing to help resolve my issue. Every time I speak to a bestbuy customer service agent, they keep transferring my call around and none of them willing to take the responsibility for my issue. Very frustrated with the way bestbuy handle my issue and felt like I was scammed. If don't want to give me my refund then just simply let me know, do not waste my time by promising again and again.”
“I would give BestBuy zero stars if it were possible. I was notified a subscription I have (MS Office) would charge a set amount to my account. I was charged $5 more and wanted to know why -- and why I never got a receipt for the full amount. After almost 40 minutes and three transfers the CS rep is threatening me with cancellation (he offered it; still a threat). We won't be going back. This is absurd. They will still not issue me a receipt with renewal without a serious 40-minute fight.”
“I bought a washer and dryer from best buy in December 2021. It is now almost June 2022. I paid for installation and delivery. The people who delivered my washer and dryer had no idea how to install the washer and dryer and they damaged my wall and floor trying to get it up the stairs. They took off my gas line instead of just taking off the connection. He then stated he wasn't going to install my washer and dryer because he didn't want to be responsible for gas leak in my wall. What? You just did that. Everyone knows you use 2 wrenches to take off a connection for the gas line so it doesn't come off the wall. I had to ask someone to come over to install the washer and dryer, after it sat for 3 days at the top of my stairs. It took 6 hours. If you want it done right, call someone else. They don't know what they are doing. I put in a claim with best buy/geek squad. They sent it to the wrong company. Of course it took 3 months for them to figure out. I have called the 800 numerous times. I finally go to Sedgwick, the correct insurance claim adjuster. I get no responses. I keep calling the geek squad, who by the way is in charge of deliveries, and they tell me they can't help because it is an insurance issue. This is crazy. 6 months later no accountability from Best Buy, Geek SQUAD, or Sedgwick. I am going to have to get a lawyer.”
“The Geek squad. What a bunch of crooks! Good luck getting satisfactory service. They stick you with a $200 for a so called membership fee. This fee gets you nothing!!
Stay the he'll away from these crooks. You will be speaking to the rudest drum bags on the planet. The state of California needs to shut these crooks down NOW!!!
Timothy M Gover”
“Best Buy is the worst company ever. I was going to make a $1,500 purchase and of all things they couldn't reset my password on my account until I made a brand new email account just for them. I am going to Amazon to make my purchase. Best Buy just needs to go out of business!!!!”
“05/17/22, I went to Best Buy located at shady grove for my watch wrist exchange, I clearing told the girl from service desk(Maryland is her name) that I wanted to do an exchange cuz the one I got was constantly falling off(very bad quality). Instead of listening to what I was telling her she went ahead and refunded it. I didn’t want a refund since I was getting another one so I asked her to void the transaction (which is possible in almost big warehouses) she was just having an attitude and she sent me away (and the manager Antonio was on her side and they refused to help). Then I requested for another manager and they were able to void the transaction and I got a new one. very bad experience with those 2 people forme customer service.”
