“On 9/12/22 I purchased a pair of Google Pixel Bud Pros for $212.29 from BestBuy.com. Unfortunately the package was lost in the mail due to a mis-delivery. USPS has provided written documentation that they know they lost the package and even know where they misdelivered it to, but that they cannot recover it. BestBuy is refusing to replace the item or refund me. "It was delivered to someone, so its not our problem".”
“Brandon at Customer Service in Honolulu made my best day today. He deserves a 10 because he actually seemed happy and gave great service in the short return time it took. Making someone happy makes their whole day positive and I guarantee I will return with a smile. I will always choose to drive the distance from Kapolei instead of call an unknown representative and hope we get more people like Brandon. Thank you”
“I knew better than to go to Best Buy based on numerous past experiences. But…..the store is conveniently located and there does not seem to be an alternate place to go. This time I purchased a new TV and sound bar. I waited 45 to even be waited on. I purchased service to remove old TV from wall mounting and installation of sound bar. They appointment time was an 8 hour window, and no one called to narrow the time frame. The installer advised me that neither purchase was suitable. I need to return the sound bar, and the TV does not have appropriate electronics to use a sound bar. I went back to the store, but they could not process the return that day,,,,I need to return another day! I am out $800, and am absolutely no where with the new TV project. More than aggravating!”
“If I could rate them 0 stars I would. We bought over $1200 in merchandise and Lucas (cashier at Fairview Heights, IL location) had told us about the Best Buy member program for $199 a year. We did this as we wanted two tvs mounted and were told it would be $250 to mount each tv and an additional fee in order to come out to our house due to distance. We figured this way we would save some money. Our first appointment was for September 9 scheduled by Lucas. We received a call on the 10th stating that they double booked us and could come the 13th. They show up and mount one tv, the other mount didn’t work for our tv so they reschedule for the 20th (today) We now receive a call that said person is sick and won’t make it out today but has openings early next month. Here we are 3 weeks later and once again have to reschedule. I work in customer service daily and I’ll tell you, if I acted how their customer service reps acted I wouldn’t have a job. The WORST customer service I have ever had to deal with. I cannot express to you to go somewhere else, do not waste your time and money on Best Buy.”
“Terrible customer support, and I and my friend both purchased laptop from the Bestbuy, after less than 1 year they have serious problems!! I do not know what they behave to the laptops in their store!!”
“Lashauna called me nasty with a rude attitude, hung up on me and canceled my appointment when I questioned why she was canceling my appointment. Call was on speaker phone and Store associate happened to hear the entire conversation. When Ally answered the call she said appointment is canceled. When I questioned the idea of scheduling a time and leaving me a message to confirm and that I was simply calling back to say I am available, Ally got quite upset and punted me over to Lashauna. Lashauna had a different story and said appointment was not canceled because it was not scheuled to begin with and they are booked for two weeks. Said Best Buy doesn't know what they are doing and they have no idea of availibilty. She continues to yell and tell me not to speak over her. I waited for her to finish talking and said if you are done, I would like to speak now and that is when she said I will not listen to you, you had a bad , nasty attitude and I am hangging and she did. Patrick and Austin at the local store said they will take care of this proceeded to make another appointment and promised a resolution. When I called the customer service line at (888)257-8289, Jerome in the Filipines answered the call after a 45 minute wait and said I assure you I will escalate this to my senior managers and call you back. I have never attempted to use my warranty from Best buy for repairs but once I did, I was told there is only one repair company contracted with Best buy (AIG). Not sure if AIG is the parent company to this Peninsula Appliance repair but I will be sure to write and re-write this review everywhere as I did not in any way do anything to be repermanded and refused service and called names by this company who surely makes a ton of money off of Best Buy and I am here to make sure this will be made right.”
“Worst experience with Best Buy and their geek squad in Boca Raton, Florida! I came with minor problem on my computer, it needed clean up and tune up only. I was told by their sales rep that it would be most convenient to join their membership for $213.64 for one year otherwise I will have to pay much more for the ONE time "clean up". This would give me also ONE year assistance should I need any! I trusted him and agreed to it NOT knowing that they will actually steal my card information and start charging me annual renewal! I am now paying for trusting one of their workers who tricked me amazingly! I would never give permission for renewal much less for auto charge on my credit card! I never do that! This was suppose to be ONE YEAR service only! I disputed the charge, but BEST BUY is fighting back claiming that I never canceled with them, so they are entitled of the payment! Yes, I never canceled, because I did not know I have to!!! Know, that I will fight back, because this is simply wrong on so many levels. I used to love shopping in Best Buy and would recommend it to all my friends and family. I can guarantee you now, that you will never see me at any of Best Buy stores ever again!”
“I attempted to purchase a dishwasher online. I was on the phone from 330to 630 because they messed up my order and could not tell if I was charged. I spoke to upwards of 8 associates. To finally be told I was not even charged for what I thought I purchased, but the associate did set me up to install nothing apparently. My grape is that I was on hold 3 hours just trying to buy a dishwasher. I will not be shopping there anytime soon. No one could help, and when I asked for the corporate number I was given the same number to geek squad.”
“We recently purchased two phones at the Best Buy in Lancaster PA. The salesman, Brandon, lied to us about needing to purchase a specific charger because the current ones we owned would damage the new phones. We found out later this was not true. He also told us if we paid for the phones in full that we would receive 15% back that could be used towards the purchase of these phones. When our statement came, we discovered that it was ONLY to be used on a future purchase. We spoke to the manager about these lies and sales tactics to only push a sale and he said there was nothing they could do even though we were 'misinformed'. We will not be shopping at the Lancaster store again. They are not to be trusted.”
“I have been trying for a week to get a radio bought and installed through best buy, and nothing has been accomplished. I have been to the store three times and can never speak with anyone. Calling is just as fruitless.
This is supposed to be the home of the geek squad, who knows about technology.
Tha is not so with best buy. needless to say, that not only has best buy lost this sale, but they have lost me forever as a customer.
thanks for nothing”
“i puchased fridge from best buy back in April2022 they didn't deliver fridge unt May2022, this fridge started making noise, having warranty means nothing, as I'm informed I'm stuck with fridge, outside 14day return policy...total BS. after several wasted hours of calling, working with different Best Buy member, finally i recieved someone who understood how warranties worked, they call technicians, he stated fridge needs to be returned, called again gor replacement, 2months of waiting, delivery scheduled for August 8th...best buy sends a 3rd party transportation service, these people canceled 3times stating their lift gate doesn't work...why you in business if all of your vendors for delivery have trucks with defective liftgate. 2weeks later they send another 3rd party vendor who doesn't have right equipment to pick up old fridge, and in their attempts damaged my property, now I'm just beyond belief type of service recieved. i then visited manager at best buy store, he tried to help, and my fridge was delivered by geeksquard who have professional knowledge, skills to pick up old fridge, install new new fridge....however after delivery this new whirlpool fridge was a joke, loud buzzing noise coming from inside fridge, louder than my TV freezing food in fridge...and water dispensing with loud noise, control panel unit inaccurate calculation. Back to square one!! i still dont have working fridge...i have a box sitting in my kitchen thats not working, and no refund for all the hassle, waste of time calling for several hours, damage to my walls, floors and chairs, representative hangs up on you after hours on the phone. worst business and they should be held accountable for the worst service provided. NEVER WOULD I DO BUSINESS WITH BEST BUY....SHOULD BE RENAMED TO CRAPBUY...”
“Worst experience for receiving the 4 tvs we bought..Store employees where nice but the scheduling depth can't get it together, worse experience ever, save yourself trouble and go get the tvs at Costco.”
“I tried getting help but, nobody wants to help and they just have a tendency to walk away and have a very irritating approach. I would never come back here.”
“I went to the best buy store in State College, PA
purchased a brand new S22 Ultra Samsung, screen shield, and a couple of other accessories.
1 - Additional $8.00 to put the screen shield on
2 - I asked if they could move my data from the old phone to the new one, sure it will be $40.00 dollars
3 - I asked for a bag so I can put my purchase in it, and they said that 11 cents
I honestly started to laugh, are you kidding me, spent over $14,00.00
wow, never again. I will pass this along to everyone else”
“My daughter ordered a washer and dryer and the people they sent out set it up wrong. Then they sent someone else out and they didn't know how to set it up either. She had to return it. What a waste of and time out of work for nothing.”
“I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I strongly encourage everyone to avoid the store at all cost.”
“I bought an insignia washer Feb. Of 2021 from Best Buy it broke 10 months later in Dec. It took until May 2022 to get a replacement and it broke August 28th. Do not bother with this company. What a horrible product and customer service. Worse experience ever.”
“Decided to buy a phone from best buy. They said my info could be switched to the new phone and was compatible with us cellular. On the new phone I couldn't send or receive messages, and when I called us cellular they said they couldn't activate the new phone because it's not compatible. Not to mention I already bought a case, screen protector, and would have to pay a ridiculous 45 dollar fee to return it. I lost money because of them. Story short buy your new phone directly from your carrier and have it set up there. Best buy shouldn't even be allowed to sell phones.”
“I just had the worst experience ever with Best Buy. I ordered a e-bike on 8/20/22 with delivery and installation for 8/27/22. Today I got a call from the technician at 8:45 AM stating that he is on his way to pick up the product from Best Buy Orange and he will be at my house around 9:30 AM. At 9:15 AM, he called back stating the e-bike did not arrive at the store and for me to get hold of Best Buy Customer Service see what is going on. I called Customer Service, I was told they will bring the bike by 4:00 PM and a technician will call me when they are on their way. At 3:30, called BB again, I was told they do not know why I was told they will bring the bike because the bike is not in stock. What??? I was flat out lied a couple of times today. This is the worst Customer service ever. Please take your business somewhere else. Not worth your time and money. I spent almost 8 hours trying to get a status on my order to come to the end where they reschedule me for 2 months out. Absolutely ridiculous!”
