Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. We gave them £400 in exchange for a dishwasher that they, Curry’s were selling. Dishwasher was faulty. Their call system is set up to not have to talk to you. Following their call system, we somehow ended up talking to the dishwasher manufacturer. They had no idea how that happened. Blatant avoidance on Curry’s part. We don’t understand why the consumer has to do the leg-work. The relationship between Curry’s and the dishwasher manufacturer is nothing to do with us. After two visits by an engineer, the dishwasher was still not working. We contacted Curry’s again (by EVERY means we could find, because they seem to want to hide!) and they said there is nothing to do without an uplift number from the manufacturer. We spoke with the manufacturer and they had no idea what we were talking about. UPLIFT NUMBERS ARE A FOB OFF BY CURRYS!!! We were getting nowhere (with the frustration exacerbated by the call system, and this would now affect us personally at the time), by which time another engineer visit happened. The engineer broke a part. This then needed another visit (btw, engineer visits are at least two weeks apart!). The engineer called for the final visit, and left saying that they had done everything. We asked the engineer about an uplift number “just in case” and they said they said he had no idea what it was and they had never seen an uplift number, although they were asked all the time; he initiated it was a fob-off too. By this time, we had worked out a lot of the work arounds on the phone system to be able to get to speak to someone (which includes making guttural noises when asked who the manufacturer is because if you don’t, you just end up getting put through to the manufacturer) Spoke to “customer service” and she was not pleasant. Understandably, her pleasantness disappeared after she asked for an uplift number. Dishwasher is 6 months old. Never worked. 5 engineer visits (1 cancelled). 7 frustrating calls to Curry’s and, through no fault of their own, three calls to the manufacturer. We bought the machine from Curry’s. We deal with Curry’s . They sold inadequate goods. They need to replace. The relationship between Cuuprrys and the manufacturer is absolutely of no concern to ourselves. Currys have no respect for their consumers. Edit: just realised they make you jump through hoops to leave a review!!! The6 must know what is coming!”

Helpful Report

Posted 3 years ago

“Appalling Company. Ship goods out damaged / faulty. Offer no help or support whatsoever. Arrange return of goods and then refuse to refund. AVOID.”

Helpful Report

Posted 3 years ago

“Delivery drivers are incompetent and cannot follow clear and simple delivery instructions.”

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Posted 3 years ago

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Posted 3 years ago

“- washing machine delivered faulty - impossible to get a new one in a timely manner - customer service wasted HOURS of my life”

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Posted 3 years ago

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Helpful Report

Posted 3 years ago

“If i could do a 0 star i would, they are disgraceful, customer service and after sales are shocking. J wonder do they receive commission or z bonus for for sales as they rip you off, telling you things out of stock but can order and pay extra £5 , or in my case told me they could order item free for next day but kept saying my card wouldnt work , tried other cards but then told it was because they had no stock anywhere left and the newer version had replaced it, ended up paying £50 more. Used the item once, not exactly what id wished for but ok, then the next day receive mail to say the original one was now ready to collect and i had been charged for it. Customer services where not interested, i was refunded the £200.00 but left feeling angry i had spent £50 more for something i didnt want.i went to the shop to explain but no help or interested, i tried to complain on the phone and passed through to a few different people but no one listened so i told them they needed to look at their training strategy and guess what... ? The phone went dead.. i will never buy from currys ever again. Thank god i checked my mail, i just hope they havnt taken even more money out of my account.”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

“I was sent to collections back in 2010 for a small debt ($70) for a utility bill I never paid. This actually came to my attention only several years later (2015) since nobody had contacted me about the collection. I decided not to initiate the contact myself and let it “expire” and the situation with other negatives really dealt with my score (below 500 on all 3 bureaus). I needed a business loan and I was denied so I ran to a credit specialist for help. Seven (7) days later he wiped all negatives, raised my score above 750 on all 3 bureaus and I was approved of the loan thereafter. Here is his contact details : C Y B E R D O N @ TECHIE dot CO M. He’s the best I have seen.”

Helpful Report

Posted 3 years ago

“Everyone I have spoken to regarding a discount code sent to me from Currys and is not working has come back with an different answer.”

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Posted 3 years ago

“The word for this company is useless. Never helpful, I pay a monthly subscription to curry’s care services as stated on transaction and when you call to cancel they have no information or don’t know who that is. They don’t have any problems locating my bank details to collect the payment funny how it works a. Company always the same. I avoid curry’s at all costs and try use Argos as alternative as they sell similar products”

Helpful Report

Posted 3 years ago

“Purchased a Curry's essential freezer that arrived & had a damaged drawer with razer sharp edges. I had also ordered frozen food for that evening so had no choice but to unpack & use the freezer. Over the next few days life happened but I eventually got round to calling customer support (around a week later) to organise either a discount to purchase a new drawer, a new drawer or a new freezer. I was told by the call operator that because I had installed the freezer I was not entitled to an exchange, refund, new drawer or compensation to cover the cost of a new drawer. I was also told that if I had not installed the freezer and instead let the £200 of frozen food go to waste then I would have been compensated for the lost food. To top it all the call operator was rude and hung up on me because i told her I was recording the call. I have spent around £5000 with this company this year. I WILL NEVER return.”

Helpful Report

Posted 3 years ago

“I was in need of a few dollars and I needed it quickly. Credit score isn't by any means good. Credit karma said poor chance of getting a loan. But I had to try anyway since it was only a $5k loan. To my surprise I was approved. I've been trying to raise my credit score also so this was a win in 2 ways. The emergency money paid what needed to be paid, I'm sure tomorrow when I pay the loan off it sure can't hurt my credit, only help it. Thank you (LoanLending at Cash4U dot Com) for being there when I needed help. I will definitely be back if I ever need an emergency loan. 10 stars in my book!!! ”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THEM. BUY ELSEWHARE BECAUSE THEY ARE NO HELP. I recently got a laptop from them that was faulty, no refund was offered, it went in for repairs twice and they still wont let me get an exchange. Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were. I have been calling for 3 weeks now and it has honestly become draining and depressing for me since I cant do any work and will most likely pursue a law suit or claim now. I will be telling family and friends and any one I know to stay away from this company.”

Helpful Report

Posted 3 years ago

“the worst customer service ever. ordered product in store, the wrong one turned up. phone up to return and there is no option on IVR system, get through to someone they cant process my order, i go to web chat but it is not supported on google chrome or IE only Edge. webchat doesn't help at all and sends me round in circles. phone in again... because it was an in store purchase the agent on the phone couldnt process so transfers me to in store... wait 40 mins... speak to someone and they cant help either.”

Helpful Report

Posted 3 years ago

“last year i brought a heater i had a problem as in collect from the stores ,they give me a date to go down to the stores to collect. i was told we have not got the heater.so i phone the customer team and explain, i was told i will get some money off the item. i check my bank account it never did give me that discount.”

Helpful Report

Posted 3 years ago

“About a few months back my credit score was in the low 500, I couldn’t get approved for a loan to buy a home or car. I reached out to a credit repair specialist that I got referred to by a friend and he removed all the negatives on my credit report and increased my score up to 795. all my inquiries, evictions, school loan etc were removed .if you also need your credit fixed contact: C Y B E R D O N at T E C H I E dot C O M.”

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Posted 3 years ago

“I needed help obtaining my son’s Us Visa and Passport ASAP, a friend recommended an agency for the service. I contacted him and within 2 weeks the Visa was delivered without hassle. I will recommend this agency to friends, family and associates. Reach out to (PassportVisaAgency at Gmail dot Com) for your Travel VISAs process.”

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Posted 3 years ago

“Received an email about vip pass and it said we have reserve a console for u in ur local branch i went there paid £500 for it and the guy in store said we dont have straight away but we will call u back in couple of days to collect it, i rang after 10 days in the store and they said it will not be available till next 3-4 weeks as we are out of stock whats the point of this vip pass. The VIP pass is jist a SCAM to play with peoples money for 3 to 4 weeks. Useless pc world have lost a loyal customer. Will never go back to them. 07979828093”

Helpful Report

Posted 3 years ago

“Absolutely terrible experience for returns from an online purchase. The item turned out to be faulty. I spent two days going through options on the phone which would end up with me being disconnected as the automated system believes its answered your problem. I was only phoning as the chat service wasn’t working, every attempt took me back to the page before (including when accessed off a Currys text that purported to take you straight to the chat service). All of this was because the return email said to make sure that the parcel had the address on. When i finally got to speak to someone they said not to worry there was no address needed as the delivery driver would have one! To think i used them instead of Amazon to save £5!!”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews