DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,109 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst service I have ever seen. Our parcels arrived to the depot, and for 5 days, the driver has been going to the wrong property, take a photo of the wrong house, and say that we aren't home. We had builders at the house waiting for this material and we kept delaying house work. They are actually costing us money. The worse thing is the customer service. Everyday they would tell us that the parcel would arrive the day after, while they wouldn't do it on the system, and everyday we would discover that no dates have been set, and we would have to do it ourselves. I got hung up on for 2 times by the customer service, lied to, promised to talk to a manager, and nothing. We asked for a click and collect option but they refused. I don't know where my parcels are, I don't know what to do.”

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Posted 3 years ago

“Liars. Took a photo of some random road and claimed they attempted delivery.”

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Posted 3 years ago

“I can honestly say that dpd are the worst courier company in the world. If you want parcel stolen by a delivery driver, the this is the company to go for. They are terrible with customers services, with slow unhelpful responses like speaking to a turd. Overall, do not go with these half wits if you value your one and money.”

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Posted 3 years ago

“Customer Services is awful they have no idea how to handle a complaint one operator struggled with basic English and the other so called supervisor was totally unable to see what was wrong. It must be the DPD training do nothing say nothing and you'll be fine.”

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Posted 3 years ago

“DPD are one of the worst courier services I’ve ever experienced. On a number of occasions when I’ve ordered items from Amazon I’ve had issues when the items are being fulfilled by DPD. On more than one occasion they’ve scheduled a slot for delivery and sent notifications and within the hour of that slot I’ve then received a random text saying they attempted delivery when I’ve been at home the whole time. No door rung or knocked or anything. I’ve then had them say at customer requests it’s been scheduled for collection at a random shop nearby when I’ve done no such thing! I’ve subsequently had to wait another day after the day it was due and had to go collect it myself. I’ve called them on a number of occasions to complain and then was told there was a picture taken of a glass door and black surround which is the entrance of my close not my home eg flat front door. Why the courier would drive right up to my door get out their vehicle and take a picture but not press my buzzer to get into building. The buzzer is right there! That’s not an attempted delivery that’s just sheer laziness and stupidity. I then phone DPD again and they tell me it’s available for collection on the wrong day. If I want it rescheduled to my home address I need to contact Amazon. Contacted Amazon twice and they even tried to speak with DPD. Two phone calls from me and three from Amazon no further forward. I later get a notification saying delivery attempted again at 17:30 and will be delivered the next day to collection address. They also told Amazon they couldn’t find my address so how did they have a picture of my front door close. Everything they say is lies! It’s the same delivery driver who seems to be the issue Jason. Customer service just don’t care and fob you off. They make up their own rules and do what they want. Total lack of respect for the customer and the sender. In the end I cancelled my whole order and asked for a refund as it was late and no way was I going to collect the parcel as I’m not doing someone else’s job! Plus after having a lower respiratory infection pneumonia and costochondritis and being told to stay home I was asked by Amazon could I get someone else to collect it for me! Why the hell should I have to or a member of my family have to get something that I ordered for home delivery! Total waste of space DPD. Never been so angry.”

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Posted 3 years ago

“I gave one star because I had no choice to do none as they deserve. The DPD delivery service standards are not acceptable.For two days, yesterday and today we were waiting during the scheduled slot provided.NOBODY turned up or knocked the door or press a bell, then we received emails claiming they missed us. This is outrageous lack of respect to the sender and the receiver. I was also expecting perishable product that has been floating around for more then 3 days.”

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Posted 3 years ago

“Was expecting my PS5 today, cleared my day to make sure I was there to accept the parcel. I got an email saying "Driver A" was meant to deliver my parcel between 12:03-‍13:03. At 12:22 I got an email saying they "Missed me" and that they will try again tomorrow. On the tracking they took a picture of some random person's door. Unbelievable. They never even bothered to come to my door, ring me or anything. These guys are unprofessional and will make sure I won't be using DPD for my Business. I've heard that drivers do this quite often if they are falling behind. Disgusting, do your job, "Driver A". And DPD, why is it so hard to put a complaint in? Kindly point me to your complaints procedure. Avoid at all costs, I've never had an issue with less expensive delivery companies.”

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Posted 3 years ago

“Where do I begin? The usual sub-standard lies and laziness from DPD! They send you an hour time slot on their fancy app, where you can track the progress of the useless driver. Came home early to meet the driver, who was told to leave parcel on the porch, in a secure, gated flat. They have been here before. They inform me they are 15 mins away and I'm the next delivery. I can see on the tracking app, he is very close, 2 roads away... 3 minutes later I get a text to say I wasn't in and they will leave it at my local drop off point, WHICH ISN'T LOCAL! Even though I was here the ENTIRE time, he just couldn't be bothered to come here. I then receive another message saying my parcel is delayed.....how can it be, you still have it!! Ok, so I will go to the shop to collect it tonight. Then I receive a message later on telling me that the parcel has been sent back to their depot....miles from me and will be taken to the local shop tomorrow for me to collect it.... What a piss-take....you can't even be bothered to come back.... Still waiting for the pick up notice number. Lucien, the driver should maybe get a different job that's less taxing for him Avoid this total shower...who spend more on their fancy app than their so called "delivery drivers" and customer service. Use DHL, who know how to treat the customers.”

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Posted 3 years ago

“Very punctual this morning. I wasn’t expecting that parcel so early. Very good service thanks.”

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Posted 3 years ago

“ABSOLUTE JOKE.... twice in three days apparently i haven't been home... i live in a apartment complex that has security cameras all over and on both occasions they have recorded DPD driver entering getting out of his van taking a photo and driving off.. NO ATTEMPT TO DELIVER..customer service polite, but not interested in footage... another day lost chasing DPD'S incompetence.... WILL NEVER USE ANOTHER RETAILER THAT USE'S DPD !!!!!”

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Posted 3 years ago

“Shocking service from DPD Edinburgh. Paid for next day delivery. Teacked the package on our app and they received a note saying he tried to deliver. After speaking to a very rude customer service person discovered he had gone to the wrong address. When we asked to escalate and speak to their manager they hung up. The manager at DPD Edinburgh depot at Newbridge has a lot to answer for”

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Posted 3 years ago

“Parcel to be dropped off at Doddle at Morrisons using 24 hour service. The time stated to drop off was 2 days not 1. So I wait for the collection code, now 3 days. Have to search for contact details, they make themselves hard to find. No response from email. No response from DPD Facebook page. DPD should be ashamed.”

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Posted 3 years ago

“SImply the worst couriers in existance, The drivers seem to run the company, they do what they want, DPD as a company just passes the buck, if you are one of thier customers they will ignore your calls, emails, text, we have had items stolen, and DPD refuse to do anything about it, TIme to take them to court”

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Posted 3 years ago

“I waited in for delivery and got the message that I had missed it! We have a very loud bell and a dog who barks if a bird lands on the drive! The next day I waited in once again & followed the progress of the van on my phone. 15 minutes before the van was due I stationed myself at the window. Within a few minutes I got the message that I had missed it! Again!! I rang the company from whom I was purchasing and they kindly rang DPD to find out what was going on. Apparently the driver had gone to the wrong house! Number 4 instead of number 8 🤔. He would however, deliver later in the day. It is now 6 15 & we are still waiting. It would have been quicker for us to go and fetch these goods ourselves! In future if companies are using DPD for their deliveries I will probably find an alternative.”

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Posted 3 years ago

“I saw the driver pull up outside,went to get my parcel which clearly wasn't there and drove off. Then had the cheek to say i missed the delivery driver!!! Even went out his way to take a picture of a brick wall- which totally proves i was in!!! Cannot even complain to anyone because the email doesn't work and the number i called just said I missed the driver”

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Posted 3 years ago

“The delivery driver was abusive, he shouted at me as I looked from my window to enquire who was banging so loudly on street door, I am 77 years old, am going into hospital in two days for knee replacement, therefore I could not run down the stairs, he was shouting “ he could not hang around waiting for me to open door, he then proceeded to get in van and drive away, taking my item with him, disgusting customer care, extremely disappointed, how dare a driver come to deliver and just throw a calling card on doorstep and leave with my order, I have never experienced such appalling treatment from any company”

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Posted 3 years ago

“I previously had a fantastic delivery driver from dpd at my old address. Recently moved address and had a driver leave a parcel outside my garage which was stolen. The parcel was replaced and another driver delivered the following day. The original driver has been intimidating, came to my home again a few days ago and really upset me with his attitude. He was delivering another parcel that particular day. I put a complaint in online with dpd. I assumed that would be the end of it. He then sent a colleague to my home address today to put him on loud speaker on the phone, as it’s his day off and the lady wasn’t even in her delivery area. She had nothing to deliver and no reason to be at my home, other than for her colleague. She handed me a pen and a piece of card to sign, with my full name on, my address, the original order number and my telephone number. Are the drivers allowed to have all of this information on record? Surely this isn’t allowed? I feel completely overwhelmed and scared! She was at the door for around 20-30mins. The card had been written out by the female colleague for me to sign. It was literally a piece of cardboard? We are not meant to be signing anything with covid. I told her she was being recorded as well as him and that I wasn’t signing anything as I already had a discussion with her colleague the other day, he knows it’s been stolen as he had already been notified by the company I ordered from too, dpd know it’s been stolen too. Yet he wanted me to sign a card to say I had received the parcel. Total intimidation, made me feel so uneasy in my own home and especially the fact they have all my personal details. I’m now panicking when will he come back? My partners rushed home from work… it’s not great. She was polite but her face dropped and said ok, when I notified her that I was going to record the conversation and had a record of his name. As last time I only had a image of the driver from the door bell camera. I have notified the police and have a reference number which they told me to pass on to the manager at Middleton. And that if he turns up at my home address again or gets anyone else to I have to not answer the door and ring the police straight away. I have been trying to get through to speak to someone at Middleton since the lady left shortly after 4.20pm. No success, the call centre said they would get someone to call me back each time I rang. I have heard nothing back so far it has been 2.5hours. They (the delivery driver) were questioning me about being home, about my cctv, they had all my details, knew who was and wasn’t home. I’m scared, wondering if he’s going to come back or send some one else on his behalf. I don’t know what else to do? I’ve done what the police have said and have no other option but to make others aware and leave it on here in the hopes this doesn’t happen to anyone else. Especially a single person on their own or elderly.”

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Posted 3 years ago

“Diabolical service. First day they returned the parcel to their depot saying delivery refused. There were 5 people here including 2 on the drive. No DPD van was seen. Spoke to retailer to complain. Day 2 a text received to say they had safely delivered the parcel to the back porch with a photo which nobody locally recognised. Today still awaiting time slot. Spoke to retailer who informed me that they have no way of contacting DPD and will send out again by DPD. The order was samples and they are about to lose a large order if they cannot provide an alternative courier for the full delivery. Why do retailers put up with such appalling service which ultimately reflects on them ?”

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Posted 3 years ago

“Parcel was apparently "refused" - cannot contact DPD to get explanation.”

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Posted 3 years ago

“Rude delivery driver with an attitude. Unannounced, the driver without any common sense, left 4 large boxes by the front door. He was then about to take photos and leave but my wife stopped him and asked him to move the boxes to another spot. He flatly refused and told my wife that he is not her servant! So when told to leave he threatened me. We have complained to DPD and we may even complain to the police for his bad behaviour 😡”

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Posted 3 years ago

DPD is rated 1.2 based on 5,109 reviews