Europcar Reviews

Name: Europcar
Rating: 1.17

1.2 Rating 265 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

Questions

Metrics

1.2

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good they charged me for the gasoil when I was already give them full. Workers need to be check they're jobs”

Helpful Report

Posted 9 months ago

“we booked an SUV for our recent trip to Manchester UK...We got there we were told it was an electric vehicle , we didn't want electric as we planned on seeing a bit of the country and didn't want the worry of finding charging stations , also there was nothing in the booking form that told us it was an EV. The unhelpful CSA told us we could upgrade to a normal vehicle for an extra $1200 for our 13 days and we could not get a refund. As we were abroad and at the mercy of these fraudsters we had to pay the extra , and i am still fuming... there should be laws to protect visitors from these thieves!!!!!”

Helpful Report

Posted 9 months ago

“Thursday evening we went to pick up a small rental car, a Fiat, for three nights. When we entered the Europcar offices, we realized from the documents that the car was electric. The car had to go to the mountains, so we asked to exchange it for a gasoline car. Mind you, we haven't even seen this electric car. Instead of exchanging the cars, we were charged 200 euros on top of the 150 euros we had already paid for THREE nights. The staff said there was nothing else we could do. Europcar refused to reimburse us. It's downright theft, avoid avoid avoid”

Helpful Report

Posted 9 months ago

“SCAMMERS! They paid for a Parking Charge Notice issued 'by mistake' so they never gave me the chance to appeal. Even though I had proof of payment on Revolut. So they charged me £60 weeks later without notice for the PCN and another $40 for their admin fee. Revolut froze my card immediately before the money was deducted. So I got in touch with Europcar customer service. While the correspondence was still ongoing, they sent me a letter from their legal team threatening me with legal consequences if I don't pay within 14 days. Meanwhile they take a week to answer each email. They said this is normal practice and I should have the right to appeal. But both Initial Parking and POPLA confirmed that once a PCN is paid, the matter is closed. A quick Google search about this returned forum threads talking about this scam between Initial Parking and rental companies. Yet they are pretending they're not aware of this. So beware! Now they will reply to this review with a canned response (like they did on other sites) as if I haven't already been corresponding with their customer care for weeks. Forced to communicate with 3 different Europcar departments who clearly don't liaise between each other. It's like going round in circles and talking to a brick wall.”

Helpful Report

Posted 9 months ago

“How to ruin your trip? Rent a car from Europcar. It was only a 4 day rental and we had the CDW for peace of mind. But they sent an email invoice for $2000 over charge!! Customer “service” - in helpful, unfriendly, and said dismissively they’d look into it! This was in the UK, not some third world company. What???”

Helpful Report

Posted 9 months ago

“Avoid this company. I ordered and paid for a 5 door SUV, got a 4 door sedan, pointed out the discrepancy without result, took it because we needed to get away (long delay at Norwich counter). The car had defective alarms (contact workshop urgently! Tyre pressure alert!) and the GPS which I’d paid for as an extra (but which was in fact inbuilt) failed in the middle of nowhere. On complaint, I was told it was my fault because I hadn’t insisted on the correct car at handover, and the issues I’d raised about the alarms and the GPS were just ignored. The complaint system itself is a scam.”

Helpful Report

Posted 9 months ago

“Crooked and Corruption! Repair Scam! If you dare use this company for a hired car make sure you have 100% cover with your credit card or insurance company for ANY damage or theft! I had a minor dent in the back hatch door of a nice cheap Renault Kwid for two weeks in April. I called them immediately and filled their form out before I came and even got a police report even though the dent was on private property. But I am a good honest customer and followed their rules! Their deposit was very high for a two week rental (R8800) but I have never had a problem until now. The car is only worth less than R200K new and they wanted to try to tell me this repair was going to be R19K and I still owed them another R10K! Outrageous and I demanded the quote from the body shop. They did not have that but instead an estimate from a company they pay in Johannesburg that from what I understand does not even look at the car but makes a guess. This estimate had all kinds of things like replacing glass and the badges and reflectors and bumper supports! Bloated corruption! Someone is getting paid under the table! I believed this is crooked so I took 50+ hi res photos of my own and a video and send to a few SA panel beaters and did NOT tell them the story. They ALL came back with quotes from R6000-10000 MAX! I was right! I told Europcar my findings and agreed to top up the deposit to make it R10000 out of pocket in good faith for their admin costs but that was ALL they would get from me. They have now tried to threaten legal actions for R9000. Such a joke! Again make sure you have FULL cover with your credit card or own insurance and excess and DO NOT TRUST Europcar with any way! They had a similar scandal in the UK in 2017 and the same is going on in SA. Time to get Carte Blanche to investigate this corrupt fraud!!”

Europcar 1 star review on 13th June 2024

Helpful Report

Posted 9 months ago

“There are many questions about this company that they do not want to answer or take any responsibility. Zero customer focus. Let me start by saying that on the next day of the trip our car broke down. At 16:00 we called the “free” support service (an employee of the Toulouse airport office assured us that the service was free). It took the operator 30 minutes to determine our location and call us a tow truck, during which we then received a bill from the mobile operator for 250 euros. We waited another two hours for the tow truck. We were promised a replacement car the next day as soon as the office in Sarlat, France opens up (08:30). But they conveniently forgot about us and we were forced to call and describe the situation again. Even though the office was located 7 kilometers from us, the taxi arrived to pick us up after an hour of waiting and further calls to Europcar. By 12:00 we finally received the car. But the worst thing happened after the end of the rental. Firstly, an office employee at Toulouse airport refused to give us a car acceptance certificate. We insisted, but she said that now there are no employees who could draw up an act. Although we returned the car during working hours at 20:00. The next day, when we left the country, we received a report in the mail indicating that we had damaged the car. We made a video of the car in time of delivery, and it was there already. From another country, the company can only be contacted by email. You have to write to different emails because it would take employees up to week to respond, or even months. We were waiting for deposit return for like a month. Also, for a whole month we tried to prove that we did not scratch the car. Almost six months have already passed since we rented a car, and we still cannot get any compensation from the company for at least a day of downtime without a car.”

Helpful Report

Posted 9 months ago

“You will think that when you go to a different country that is supposed to be advanced they will be able to tell you what the rules, regulations and laws are for that country. Well we rented a car in Europcar in Spain and the only thing they requested was a driving license and a passport, they said that with the proof of the the entry in the passport we are allowed to drive for 3 months, we paid for the full insurance and we went in our way. While driving in the highway, there was a big accident and even though we were able to avoid hitting anyone we got hit in the back. So we had to wait for the policía municipal and when they asked for our documentation they told us that we were not allowed to drive in Spain without an international license, we had no idea what they were talking about, we have never had to have that to drive in europe, but well we called Europcar and for two hours we spoke with 11 different people and no one took responsibility, they just kept hanging up or transferring us to different people. At the end the police took the car, left us in the highway were we had to call an Uber and when we got back to the rental car office they just shrugged and said, we are not responsible for the traffic ticket they gave you for driving without an international license, we don’t request it and is your job to educate yourself before traveling. Worst place ever to rent a car.”

Helpful Report

Posted 9 months ago

“DO NOT USE EUROPCAR. Hire car has a small chipped windscreen, was charged $1600 from my credit card without approval for a windscreen that cost $800 (quoted from Obrien Glass). Absolutely scummy and unprofessional.”

Helpful Report

Posted 9 months ago

“I purchased full coverage for rental car through QEEQ. It included collision, comprehensive and theft. QEEQ is a third party that finds you the best deal; contract was with them. They signed me up with Europcar. They confirmed the price and the full insurance coverage. I had it in writing. When I got to the airport Europcar claimed my reservation did NOT include collision and comprehensive coverage. I showed them my paperwork that stated otherwise. They would not accept it. We called QEEQ who confirmed we had full coverage. He spoke with the Europcar representative who wouldn't accept this either. The only thing we could do was drive the car without any collision protection or buy collision and comprehensive and collision AGAIN, this time directly through Europcar and grieve the situation when we got home. We did this. Now both companies are blaming the other and no one wants to refund our money. The credit card won't help me either saying it's the other company's fault. I'm out $600 + dollars and have no none who will help me. NEVER ACCEPT A RENTAL CAR FROM A FOREIGN COMPANY!!”

Helpful Report

Posted 9 months ago

“Rent a car from otopeni at 11 pm night time when we gave the car back they find out a scratch underneath the car 😅 even the stuff didn't check there and the car it was dirty with mud , you can't see the scratch over there in the middle of the night . They tried to keep the deposit 300 euros”

Helpful Report

Posted 9 months ago

“Muller Rd Bristol.Non existent customer care,staff turn up late 08:15,so there ia a que of people waiting,I was there for an hour just to off hire.Manageress has her baby in the office,make a point of bringing the sproglet with her to deal with untrained staff who can't operate the IT system.Then I get pulled up for damage that was already there.All in all the don't give a damn,as per other comments this company is not for for purpose and a scam”

Helpful Report

Posted 9 months ago

“Europcar - Naples train station. Dreadful rude service. Woman was frazzled and refused to honour our booking because we did not have an international licence despite another customer who was returning their rental and revealed that they did not have an International licence but had successfully hired a vehicle with the same company. Very disappointing, we will never use this company again and would not recommend their services to anyone.”

Helpful Report

Posted 10 months ago

“If you're having problems withdrawing money or if you've been duped by a trading platform, go to madacovi.co for help. They helped me get my money back and make a profit in a few days. You can return your complete profit and reimbursement in a few days by taking your proof and evidence to madacovi.co, just like I did.”

Helpful Report

Posted 10 months ago

“errible Experience - Unhelpful Staff and Faulty System We had an incredibly disappointing experience with Europcar. Despite having prepaid for our rental car, we were refused the vehicle at the counter due to a soft credit check that supposedly couldn't verify our address. This was clearly a fault in their system, as our address is valid and verifiable. What made the situation even worse was the complete lack of effort from both the in-person staff and the help center over the phone. No one tried to find a solution or assist us in any way. We received no apologies or acknowledgment of the inconvenience caused. Our weekend plans were completely ruined as it was impossible to proceed without a car, especially considering it was just before a bank holiday. We didn't have the chance to rent a car from another company at such short notice. While we were refunded the money we paid, this did not compensate for our ruined plans and the frustration we experienced. The lack of customer service and the reliance on a malfunctioning system is unacceptable. We will not be using Europcar again and advise others to avoid them as well.”

Helpful Report

Posted 10 months ago

“I cannot believe the horrendous service / to start with, I was given a car which smelled so badly of cigarettes that it made me unwell (not to mention the state of the stained seats and scratched bodywork). I repeatedly tried to contact the branch who never answer their phone, finally I got a call very soon after leaving a 1* review. I’m now hoping to speak to them again - hopefully they will respond to this review? After 5 days the car was replaced with another - I didn’t have chance to refuel the car as the replacement arrived at very short notice. However they have now attempted to bill me for the fuel!! This suggests that some other poor person is about the receive that dreadful car!”

Helpful Report

Posted 10 months ago

“Rushed me to sign the paperwork as there was a big queue, didn't realise the guy had ticked to upgrade the cover and not told me even though I confirmed I only wanted basic cover, con artists will never use again”

Helpful Report

Posted 10 months ago

“Europcar Billund Denmark is Corrupt, Cheating, Unethical and bad for customers. Bottom line, this company creates false damage claims and because they are so hard to contest, they get away with murder. I rented a car in Billund Denmark inside the airport terminal then had to walk a few hundred yards to find my car. During the checkout, they gave me a damage sheet with "ALL" the previously acknowledged damages. Now note that the car had 15,000 kilometers on the odometer so there were hundreds of tiny marks everywhere. Nobody was in the pick-up car area. LUCKILY, AND I HIGHLY RECOMMEND THIS BE STANDARD PRACTICE, I WALKED AROUND and videoed the car. Don't take this lightly, as they claimed I damaged their car (paint chip) underneath the front bumper. Yes, this is really true. So video up down, low, from the top, everywhere you can think of. After returning the car, again with nobody there, they said I damaged the car in an email a few days later. Total BULLCRAP!!! I went to my video and luckily I found this small scratch prior to driving it off the lot. So I replied that I had evidence that the damage was prior to my rental. Of course, I have not heard back after 5 days of sending my email and after they charged my credit card almost $500 which I am contesting with Chase. I probably won't hear back (and I cced my email to every Europcar exec I could find) because they were caught red handed in a lie and they are hoping I just go away which I won't without refund and apology and compensation. Anyway, I am SURE I am not the only one getting scammed by this dishonest company.”

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Posted 10 months ago

“The worse company ever ! They said my car would be 70 percent electric charged it was 60 percent, I called 5 times to report this error I just kept getting transferred to different people! Mobility gave me this rental . But I rather not drive than the old car they dropped off !”

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Posted 10 months ago

Europcar is rated 1.2 based on 265 reviews