Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery is always on time.Courier is always professional.”

Helpful Report

Posted 4 years ago

“I would not use this firm again. Sent two parcels to same address and one was lost. Resent another parcel and it too was lost. Website is terrible as is customer service. It is nearly impossible to find an email for them or a phone number. Never did get to speak to anyone and emails are just standardised ones which do not answer any questions you ask. It took about 6 weeks to get my costs refunded.”

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Posted 4 years ago

“Absolutely terrible! Avoid at all costs. We sent three parcels on 16th June 2020 with a two day service. One parcel arrived a month later. We’re now More than two months, and many many emails later, and the two parcels have been lost and we’ve had to fight for a refund and compensation. I understand parcels go missing but the mark of good service is how you deal with that. Hermes dealt with it terribly!”

Helpful Report

Posted 4 years ago

“This week I was told that a parcel would arrive in a time slot. I continued to check it all day long as I am in quarantine. The last time I looked, the result said that Hermes had tried to deliver, but I was out!... which was completely untrue. The next time I checked, it said that my address could not be found.. we live on a main road. The parcel arrived eventually. Today, I am waiting for yet another Hermes delivery, which is now over an hour overdue, no update on the tracking, so I really don't know what has happened to the goods, which happen to be PPE. So very bad show, Hermes.”

Helpful Report

Posted 4 years ago

“Terrible company, terrible customer service - avoid if you can! I am not the person who writes reviews, but this time I've lost my patience. They lost my 3 parcels, paid back absolute 0, not even returned back a postage fee. In purpose they show online for 3 weeks time "your parcel is in progress". Impossible to get to the operator, because an automatic system cuts you off. And when eventually you do get to the operator - they certainly offers you to make a claim - but after you filled in a frigin form with absolutely stupid questions - they will wait until 28 day is passed from the day parcel was sent and you will receive an email - that the claim has been denied. And you will loose you money and time. And again - AVOID, the worst company ever!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“really want to give minus stars ,still waiting on two parcels ,that should have been delivered a week ago .previous parcels have been damaged and left out on doorstep to steal .customer service is none existent ,i would never use this company again they are a disgrace ,one star is far to generous .non contactable by phone or email ,useless company fed up of incompetence ,if it was my company using Hermes ,i would have stopped the contract along time ago . they are failing those companies they work for ,they are failing the recipient and failing themselves”

Helpful Report

Posted 4 years ago

“They managed to lose 3 parcels of mine in less than 1 year! The companies have refunded me, but still. 2 of the items were quite exclusive, bought second hand, so it is highly unlikely that they'll be available again. Well done, Hermes. 😒”

Helpful Report

Posted 4 years ago

“Wish I could give 0 star. I ordered some items from H&M which supposed to be delivered on Saturday. I received an email at around 12 pm from Hermes that they are out for delivery. Then around 8 pm I again received an email that my parcel has been delivered. I was thinking it must be outside the door. I checked it,but there was nothing. Even I checked outside our flat too. I asked our neighbour, nobody see my parcel nor they received any parcel in my name. I tried to contact Hermes, but they already set an automated message so that I couldn't get a chance to even talked to their customer service advisor. Hermes is really a very third class courier service. I don't know why some companies hand over all their orders to Hermes for delivery. Every time my parcel is missing when delivered by Hermes. What they do with the parcels? The drivers takes the parcels or what? Why the employer of Hermes not taking any action? I want to take a strict action against this third class courier service Hermes.”

Helpful Report

Posted 4 years ago

“Just joined the circus. Claimed they left a card. No. I'd left the code to my porch. My mate was in my house! Liars. Dunno if or when I'll get my parcel. Never again. Don't need it.”

Helpful Report

Posted 4 years ago

“Very disappointed I have had two deliveries over the last two weeks and both parcels have been opened and items have been taken out very stressful and annoying the driver did even ring the bell or knock the door I watched him just drop and run with no van in site 🤬🤬🤬”

Helpful Report

Posted 4 years ago

“Hermes delivery driver has problems (numerical dyslexia) so cannot deliver to the correct address/owners, I was told the driver should ask the name of the person to make sure the name is the same as is on the parcel, but they don't bother. Twice in three weeks Hermes have handed over my parcels at the wrong house, the second time I needed a Police Crime Number & their assistance to recover the parcel. Thanks to the police I now have my parcel but Hermes tracking number shows it as "Still in transit" and every day for the last 5 days it says "Enquiry Resolved" their tracking system is as useless as the company and its drivers. If you have a problem you cannot talk to a real person just computer generated "Holly" who cannot solve a real problem. From now on I will never buy anything where I see Hermes is the delivery company because it is just not worth all the stress, and needing police assistance to retrieve and deliver a parcel because Hermes cannot do their job properly.”

Helpful Report

Posted 4 years ago

“hermes are cheap,if you are sending alot of low price parcels and dont mind taking the hit if one goes missing then they are worth using. I would never use them to send anything valuable as lost and broken items are not uncommon (happens alot more than with royal mail) and trying to get any compensation out of them is a joke, customer service is non existent and it will just be an infuriating waste of time to try to get compensated... if you are sending anything breakable it will need to be in indestructable packaging.”

Helpful Report

Posted 4 years ago

“No parcel, asked to contact Hermes. Currently 40 minutes into a wait on the phoneline. Going to hang on and see how long this takes! I thought that this type of poor service was now a thing of the past. Obviously not. Tracking message says could not locate the address - but two parcels delivered in previous week to same address by Hermes!”

Helpful Report

Posted 4 years ago

“If I could rate less than 1 star I would. A delivery I ordered from sports direct was to be delivered by hermes... I received a message to say it have been tracked and delivered on a specific date. I was home on that day and time and it was not. I have contacted them and to date they still state it was delivered. I've asked for evidence of the couriers delivery. Nothing. I'm totally totally disgusted by their service. Ref: 200817-004235”

Helpful Report

Posted 4 years ago

“Absolute worst delivery company hands down. Don’t even know how this is still considered a company and running in business. Their customer service team is horrid and their delivery drivers are even worse. I don’t know who trains these drivers but they couldn’t care less about a package being delivered (so basically they couldn’t care less about their doing their jobs?) all reviews point to their parcels either not having been delivered when the driver ticked off that it was, or being left in a terrible location. Why would a single person or business use Hermes services when the drivers can’t do their jobs correctly in delivering goods? This right here should bother more people to the point where Hermes needs to fix their services or leave the delivery services game to better postal services. Hermes shouldn’t just leave, they should be thrown out for their lack of ability to provide their one and only service. They left my package in plain sight to where it was stolen and all they had to say was “we are sorry you are unable to locate your parcel”. The audacity of this company. I hope they get sued for all their worth and dismantled so no one has to deal with their services again. A company with this amount of horrible reviews needs to be shut down. I hope to never deal with company again and will not buy from any company that delivers with Hermes — I am that passionate about boycotting their services, as should everyone else. We can bring about change and not deal with this company by running them into the ground where they belong.”

Helpful Report

Posted 4 years ago

“Never deliver on time, have lost 3 parcels over the last couple of years. The latest is from Holland and Barrett, who have the most appalling customer service, who will not refund until Hermes have located the parcel.”

Helpful Report

Posted 4 years ago

“Hermes sent email to say parcel delivered thru letterbox! Not true ! I live on a farm and my parcel had been left on a communal (to the farm cottages) rubbish bin half a mile from house, was soaking wet and unfortunately was not the first time this has happened. Ive tried to contact hermes via email, phone and holly and complained numerous times... all to no avail. Local delivery driver must have a very strange letterbox at his/her place if it looks like a rubbish bin. To make matters worse I had let Hermes know my safe place was a summerhouse. Trouble with some vendors, you don't know which company will be making the delivery until you've placed your order. Some let you leave a message that will assist delivery and when they do I always leave a message to say PLEASE DO NOT USE HERMES!! Sorry hermes, you'll need to get your act together!”

Helpful Report

Posted 4 years ago

“Hermes driver lied about “attempted“ delivery. I wasted a day waiting for a delivery just to receive a message that a driver attempted delivery - this is a complete lie. There is no phone number to call Hermes and escalate the problem.”

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Posted 4 years ago

“Useless and do not use. Changes delivery date three times. I was lucky i got my parcel at the end”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews