Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to send a large parcel that was too big for drop off and needed to be collected. The parcel should have been collected on tuesday the 12th. The courier did not turn up so I rebboked for the wed the 13th, courier did not turn up so re booked for thur the 14th, again did not turn up, now re booked fro Fri the 15th, still no courier. You cant speak to parcel to go, only acess is via live chat and all you get is a standard answer sayng sorry all we can do is re book. Absolutly terrible service, would not recommend to my worst enemy”

Helpful Report

Posted 3 years ago

“My item was picked up 27th of October 2020, it was not delivered. After 3months, I was told they found but I still haven't received it. No refund, I was told I couldn't get a claim for it. How irresponsible can a company be?! 5months???”

Helpful Report

Posted 3 years ago

“Absolute joke, I went through there insurance , simply put do not use these clowns, they charge you for insurance, but will not honor it, had a shower screen delivered, I have picture of the package in excellent condition before hitting the UPS system then it get delivered and the UPS driver says sometime packages get damaged in transit. box was chewed up, massive compaction damage, glass item not covered, the glass was fine but corner plastic smashed in . my point here as they sold me insurance with me declaring what was in the parcel I am going to take them to court, be warned do not use, i use interpacel insted!”

Helpful Report

Posted 3 years ago

“Very irresponsible horrible I wish I knew them before please someone from Uk please sue them the are robbing people with their valuables and also their hard earned”

Helpful Report

Posted 3 years ago

“I encourage anyone who has had their claims rejected to write to watchdog. This company is a cowboy company. The prices are not as listed. They add extra fees and the vat changes each parcel even if it costs the same. They delivery drivers are disrespectful and treat fragile parcels disgracefully. I send around 15 parcels a week. Every week i am complaining to company aviut 1 or 2 parecla. Every week! The delivery drivers seem like they are deliberately kicking and stamping on parcels. The company bombard you with adding protection and a whole other fees and basically tell you your parcel will not be protected if you do not add the extra £2 protection fee. Then when the company destroy your parcel they find every excuse not to pay. Stay away Do not use. They are smart. They treat your first couple of orders perfectly so you are sucked in. The minute (honeymoon period) is over they show you the real advice they provide. STAY AWAY THEY ARE NOT CHEAPER OR BETTER”

Helpful Report

Posted 3 years ago

“My daughter sent us a parcel UK to Spain after weeks of incoherent garbage on their tracking link, suddenly it said “Unrecognised’ tracking number. All efforts to contact Parcel2Go have failed. They do not reply and there is no one to speak to. Can only say read their Facebook page before you use this company, there are hundreds of people just like me!!!!!!”

Helpful Report

Posted 3 years ago

“i would give no stars if i were able. absolutely appalling service. they lost my parcel , id had it insured for the full amount but have so far been chasing for 3 months to get the refund of a LOT of money. you get lied to over the live chat and no one ever gets back to you. every time im told something different. its an absolute wild goose chase. dont waste your time”

Helpful Report

Posted 3 years ago

“Very bad experience, parcels lost? ... no good answer reply ..... they don't know where are my parcels”

Helpful Report

Posted 3 years ago

“If I could review less than 1 star I would. They are a joke. I have orders dating back to December 2020 not delivered, no refund, no claims open, excuses excuses. I'd say avoid at all costs as a business they have coat me thousands and made me look terrible.”

Helpful Report

Posted 3 years ago

“Send a parcel with Parcel2Go to Germany, after 8 weeks parcel been returned to sender without any explanation. When checking tricking says parcel been DELIVERED!!! How come??? Impossible to contact the customer service, no emails, phone numbers... etc. Only automated online chat where you waiting in the queue forever. Do not recommend!!!!”

Helpful Report

Posted 3 years ago

“Worst service ever!!! misinformation on their website, 0 customer service (live chat only with a robot); parcel sent a month ago still not delivered (probably destroyed in the customs!) Any lawyer reading this please reach out +447378533337, I am looking to sue this company they should not be allowed to do any business.”

Helpful Report

Posted 3 years ago

“Avoid using this company at all costs. Gangsters. I ordered a pick up and next day delivery. The parcel was never picked up but they posted each evening on the tracking portal that no one was in when they called which was a bare faced lie. Waited around the house like a fool for three days for them to call. Eventually cancelled the order and requested a refund. Had it delivered the next day by An Post at 2/3 the cost. A month later I am still waiting for the refund. They are ignoring all my e-mails and do not have any contact number for their customers to speak to a human. This company I suspect is a racket and don't be ripped off. Its seems like a front just to take money off you and then ghosts you.”

Helpful Report

Posted 3 years ago

“They maybe the cheapest have used them 6 times and their couriers have damaged my well packed items twice!!! AVOID AVOID!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Parcel Reference: Parcel2Go P2G85050857 Terrible service. Very disappointed. Nothing has been done by Naseem Allahi as per his/her email.... 'Ref: P2G85050857 Good Morning Cheryl, I'm contacting you following your recent review on Trustpilot. I would like to firstly apologise for any inconvenience caused due to the parcel being returned. After looking into this further I can see that the parcel was processed for a return as the contents sent, Lenovo tablet E10, items that have batteries or containing built-in batteries, are prohibited. A full copy of the prohibited items list can be found below - https://www.parcel2go.com/prohibited-items#prohib As the goods did not leave the UK, this can be reviewed for a refund. There are two ways we can refund your order for you. Either we can add this to your prepay account which would normally be credited within 1-2 working days, or alternatively process this back to source, which can take 5-7 working days to be completed. Please can you let me know which method you would prefer? Sincere apologies once again, and I look forward to hearing from you. Kindest Regards Naseem Allahi. 🔅🔅🔅🔅 Please resolve this URGENTLY!!@!”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. Paid for 48hr delivery - delivered a week later. No way of speaking to anyone, no way of getting a refund. Would not recommend to anyone. The worst customer service I have ever had.”

Helpful Report

Posted 3 years ago

“If i could give -5 stars i definetly would, Absolute rubbish company. They offer insurance but you will definetly get nothing back if an item goes missing. They will waste your time asking for more and more documents for proof your parcel is missing even after they have investigated it and confirmed it is missing, the claims part of the website takes forever to load anything so you eventually give up trying. Do not use at all costs, there are so many other companies out there like Parcel hero etc - just do a google search and don't click Parcel2go!!!”

Helpful Report

Posted 3 years ago

“took 2 months waiting for a package to get told that it was lost”

Helpful Report

Posted 3 years ago

“Paid to have a parcel delivered to Spain and paid for additional insurance. P2G lost the parcel and repeatedly lied to me about a number of things (documented). I raised a case and they asked for 14 days to investigate. On day 13 they closed the case saying that they had found the parcel but it still wasn’t delivered. I chased again and guess what, they don’t know where the parcel is again and want to open yet another case. They are repeatedly refusing to let me claim on insurance saying that they need more time to investigate. Every time they ask for 1-2 more days. It’s been in transit for well over a month now. They are charlatans and I will be taking court action and will report them to the financial ombudsman for their dodgy iinsurance practices. They also refuse to share details about how I can raise a formal complaint. Steer well clear if you value the items that you are sending. The shadiest company I think that I’ve ever had to deal with.”

Helpful Report

Posted 3 years ago

“they will allow you to insure anything but if you lost they will simply say it is prohibited item and you should know it. Sametime they will not taking any responsibility on lost parcel and pass it to courier service, but we naver deal with courier and they will not answer your problem at all. Claim department have no any responsibility when they handling the claims they never check your case carfuly and will give some silly answer and try to make you fed up with your claim untill you give up Don't trust this service, go to the courier directly. If you have problem you can talk to them to find a solutions.”

Helpful Report

Posted 3 years ago

“I have 14 missing parcels with them and they try to dodge every refund and blame the problem on you. Send your parcels with someone else.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews