Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

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Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Samsung 5 star review on 12th November 2024

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Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our Samsung refrigerator in October of 2021 we were aware of the shipping delays but we looked at all refrigerators and purchased one that we weren't particularly liking, but for the fact that it could be delivered nov.13th. We questioned the deliver because if we had to wait we'd just get one that we actually liked rather than wait on one we weren't happy with. Our delivery date was nov.13th ,but we got a call that said it would now be Dec. 2nd. Not happy ,not happy at all,so my husband talked to a Samsung representative and he was told that we could do what ever we had to, to get us through until the refrigerator came and that Samsung would reimburse us for what ever we had to purchase or do because they had failed to deliver on the promised date,so we purchased a small 22cubic feet refrigerator to get us through at a very discounted price thinking that the Samsung representative words and promises were good. The representative also told my husband to wait until the purchase of the Samsung refrigerator was complete and then they would reimburse us for all our troubles. We took him at his word,but he lied,straight up lied when our second delivery date approached, we were called again and told it would now be delivered on the 21st of Dec. The waiting isn't what bothered us ,it's that when we did finally get the refrigerator and called Samsung like we were told to do when the transaction was over they denied any statements made to my husband and we were left in the lurch with the extra money that had to be spent because of there breech of their own contract on delivery ,not once but twice. Again,not angry about the wait,but we are very angry and disappointed in the out right disrespect from this company and the out right lies. After we were told that they would not honor the statements they made we were told,but we will send you a 50.00 gift card,yet another lie. We have never received anything from samsung, this refrigerator that we don't like and have had for about a week and it doesn't run right or make ice like it should,it actually took it 3 days to make one piece of ice. I or anyone I can reach will never purchase another Samsung product because of the poor poor business practices of this company. We feel like we were bait and switched.. you tell us one thing so we won't cancel the order of the refrigerator, then when we get it you switch what you had told us and seem to not even give it a thought. Fool us once that's on you,but you'll never fool us again to purchase from Samsung. BTW customer service isn't service when you lie to people.”

Helpful Report

Posted 2 years ago

“Samsung only give false promises for my products on refrigerator and washing machine that have never been delivered. They keep telling that the goods were ready to be delivered to my place for 3x, but never delivered at all. I had waited for over 2 months but no goods have arrived. They keep blaming their courier never delivered the products while their courier told me that there is no product available on Samsung Logistics Department. Samsung never contact me at all about the update on my delivery nor the availability of the products. I keep calling them all the time. I asked for any one of the product is available to be delivered, but they will not do that by keep telling their logistics department cannot be contacted if the products are on stock or not, although their website is showing available. I asked for a cancellation and as their supervisor quoted, their company refund policy is 30 days after the cancellation and money will be refunded. Basically, for over 3 months they are keeping my money which i can use it to purchase these products elsewhere. What kind of company business practice which take customers money right away, do not deliver the products and dragging the refund period for over 30 days. We call it STEALING...!!!”

Helpful Report

Posted 2 years ago

“Like a lot of other reviews about Samsung I wish I could of left no stars at all, I have been purchasing Samsung TV's for over 20 years but this is my last. AVOID SAMSUNG SHOCKING SERVICE I received a television that had a cracked screen but trying to get them to sort the problem out is horrendous and I have now give up!!!! they can keep the money customer services is obviously abroad somewhere and it is an absolute joke quality of the call is unmanageable to the human ear.”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER! I was beyond disappointed on my ever first purchased online. I trusted Samsung but guess I should not have. Customer Service sucks so much! I contacted them for weeks about assistance regarding on purchasing their product online but I did not received anything. Their agents told me they will email me for updates but I never received anything not until I tried contacting them several times saying I'm so frustrated! I need assistance on checking out their product online but the agent assisting me keep giving false hopes! To the point I need to find ways to resolve it on my own! Awful experience. I am beyond mad right now because they contacted me on 12/24 that my item is out for delivery. I received 3 texts and 1 call from the driver, saying I'm gonna received my item but I waited the whole day but it didn't arrived! I contacted the driver asking if I will be able to received it and the agents assisting me if I can get an update. But guess what? I GOT NOTHING, for the nth time again! Until now I still didn't received my package. And they blame me why I did not received my package saying I was not around?! THE NERVE?! They ruined my Christmas eve for their incompetence! I don't mind my package getting delayed since its holiday but I just wanted an update from anyone! Will not ever buy from Samsung again. I will not recommend anyone purchasing from this company. Everything sucks, they do not value their customers. Will not recommend them, y'all better purchase on another company who have better customer service and delivery.”

Helpful Report

Posted 2 years ago

“Just awful, ignored all the bad reviews and now regret it. Rude delivery team, awful customer service that consistantly apologise but dont ever resolve the problem no matter how easy it was. Now stuck with rrp £2600 fridge freezer with dent in which took 5 delivery attempts, damage to my kitchen doorway, failures to carry out basic instructions. Latest update was offered £30 cashback, but they didnt include it in the email and its only offered on your next Samsung purchase. Avoid Samsung they are not a friendly company. Better of with a Philips or a Beko. Cheaper, better and so much easier.”

Helpful Report

Posted 2 years ago

“I bought a brand new washing machine. After getting it home found out the drum wouldn't spin and was a broken unit. They sent a repair man out and he couldn't fix it, needed to order new parts. Had to wait another week (only because I called and complained) otherwise it would have been longer. He spent three hours on it, only to find out about seven other parts aren't working and need to be ordered. Minimum another week or more for parts. It has been TWO MONTHS!!!! with no washing machine. I've had to keep buying new clothes, sheets, towels, etc.. They refuse to replace my brand new broken washing machine and keep telling me I have to wait and when I asked to speak to a manager they wouldn't transfer me. WTF? I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN!!”

Helpful Report

Posted 2 years ago

“I've had a few Samsung appliances by now, but as per most of us I'm sure my first was a phone the S8+, now I'm more than happy sith my phone now too the Note 20 Ultra, but I truly wish we still had an option of having the fingerprint scanner on the back of the phone much like the 8+. It is such a minute thing but I loved it and would appreciate to see a return of this on a later Note model, just one happy customers personal opinion. Someday I'd love to see all my appliances belonging to the Samsung family.”

Helpful Report

Posted 2 years ago

“Purchased a z flip phone a year ago. Nothing but breakages and defects . New model for same issues as dust and small particles gets in”

Helpful Report

Posted 2 years ago

“We bought a new tv from Samsung November last year, and from the 4th month we started having problems with it. The wifi would keep disconnecting, sound would suddenly turn off, there would be blurry and pixelated images on screen. Up to 5 engineers came to check out the tv and all of this was deemed normal. We were repeatedly told the tv just needs repairing and not replacing, but frankly it’s ridiculous enough that a brand new tv has so many issues that need fixing. An engineer came to check out the tv recently and ended up physically damaging it leaving a black line running down the middle, and we’ve been watching tv this way for weeks now. Another engineer finally agreed that the tv needs replacing but now the head office is refusing to honour this and they won’t give us a new tv. I’ve spent probably hours of my time by now waiting on the phone to speak to customer service, even taking time off work to wait at home for an engineer when nobody else in my family was available, complaining to what seems like hundreds of people to no avail. We are so fed up of all this headache just for a working tv. Samsung even sent us a basket of chocolates and cookies as an apology but honestly I’d rather they just focused on replacing my tv once and for all. I feel as though my problems started when I told them I’m old and they figure they can take advantage of the fact that I’m not so tech savvy In Samsung’s own policy which I’ve heard from their own staff, it says if the problems aren’t sorted out after 3 times the customer is entitled to a replacement, but for some reason this doesn’t apply to us. Ref:2129741691”

Samsung 1 star review on 23rd December 2021

Helpful Report

Posted 2 years ago

“We bought a series 8000 50in smart Samsung TV in April 2021 (eight months ago). The picture screen went out in early December and we are still waiting on a replacement and service. It looks as though we will continue to wait u til after Xmas, maybe after New Year’s. The bad screen will evidently be sent back to Korea form refurbishment and then sold to suckers like us.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would! I ordered a Television for my son over a month ago, they charged me for 2 Televisions even though they said I only bought one, unable to talk to anyone in Customer Services who understood what I was talking about, serious language barrier - sent screen shots of 2 payments going out of my account, 2 televisions then turned up at my door, I returned one and since then have been chasing for a refund. When I email I get no response, however, I do get the odd one from one of the Customer services team who actually is interested in resolving it, but then that stops, when I call I am on hold during the investigation and then get cut off over and over again! Apalling service, I will never buy anything from Samsung again.”

Helpful Report

Posted 2 years ago

“Awful company, return ed an item and they still haven't refund ed me in over a month, call centre s speak no English and cut you off, no managers. I have raised it with financial ombudsman to get my money back”

Helpful Report

Posted 2 years ago

“Dear Mr Hadrian Baumann We purchased a Samsung washing machine in June 2021 for £500. not a cheap one and we saved for this thinking we would get a good one as we have used Samsung products for some time. Unfortunately, a bit of rubber in the door has come off. There are only two adults in our household (no children and not much washing). Thinking it would be under warranty we contacted Samsung to be told it's not covered as it would be classed as misused. We have never had this happen to a washing machine before, and our other ones have not been a brand name like this or expensive. They said they would send an engineer but the charge would be £137.00 . We explained we could not see how this has happened and also could not afford the price given for the repair, so will need to look into getting this fixed ourselves. We were told if we do this it will make our warranty void so we would not be able to contact them again in the future. I will not be purchasing another Samsung item ever. We are now left with a leaking machine door due to the cost of the repair and it is only 6 mths old. Shocking and disappointed in Samsung. Samsung are such a big company and their items are not cheap. We are now in the process of trying to repair ourselves but due the pandemic and employment issues this is difficult. I am disappointed and struggling to get this done. We were not aware the rubber seal would not be covered. Regards Anthony Shores”

Helpful Report

Posted 2 years ago

“Worst customer service, worst products. A supervisor said they would pay for the labor and we pay for the parts. Another supervisor said that cannot do it and no way that can do it. Tv only 3 years broke down. Never buying a samsung again”

Samsung 1 star review on 21st December 2021

Helpful Report

Posted 2 years ago

“The one star is towards the only person who helped us today. Around 6 reps sent to “help” after continuously disconnecting and blamed it on “technical difficulties” which was hard to believe after the 3rd time. Samsung will take your money, send you confirmation and an email stating your product shipped but never tell you where it is afterwards. It took a month of vague updates telling me my order was on time with no tracking or proof and a week after the delivery date passed to finally speak with customer service, only to be brushed off and ignored! Once I stated my concern about the phone I ordered, they expected me to wait 3-5 business days to receive an update on the whereabouts of my order which should be mandatory and already in my email! Throughout my conversation with the rep, they proceeded to tell me they will “personally make sure” I receive an update only to disconnect on me a few minutes later. This went on with several other reps as well after reading the chat. They blamed this delay on a “thunderstorm” that occurred at their warehouse when the phone was purchased in November and is now late December; then proceeded to refuse to give me any manager contact information and instead giving me a ref number right before disconnecting on me again! After making a call, turns out the product was back ordered, and had no product in stock to sell but still advertised they had it anyway. But I guess the “thunderstorm” was the problem right? Anyways Samsung costumer service is horrible at listening to you or giving you any sort of useful information, safe to say I’m never buying straight from their website again.”

Helpful Report

Posted 2 years ago

“Quality products every time”

Helpful Report

Posted 2 years ago

“We bought a Samsung fridge and washer. Both fell apart fast. The fridge cost more to repair than it’s worth. I dug big chunks of plastic out of the pump rubber on the washer. A repair man also told us not to buy anything that’s Samsung. Don’t waste your money”

Helpful Report

Posted 2 years ago

“Samsung are taking orders, along with your personal details and money when purchasing a item and giving you a delivery slot within a couple of days but DO NOT SEND THE ORDER. They’ll confirm the order, and even the courier will confirm your order with emails and texts of a time it will be delivered the following day (or requested delivery slot) to then cancel it on the morning if delivery as the courier hasn’t received the item. By Samsungs own admission the items are then out of stock, and won’t be delivered for several weeks with no more information other than that. However at the point of receiving this information (whilst still on the phone to customer services), you can still order the item online for next day delivery with Samsung again collecting your personal details and money knowing they can not make any of those order requirements and delivery slots as their items are not in stock… very misleading the customer services team will not tell you anything.”

Helpful Report

Posted 2 years ago

“I have Samsung Z Fold 5G bought in 2021 for around 6000 AED. I experience issue with the speakers only when I unfold it. I visited SAMSUNG branch in Mirdiff City Center, the technician staff informed me if it is a hardware damage it would not be covered and if it is software then it would only be covered. Then the staff informed I need to pay 2500 AED to get it fixed without any basis for the amount and without any diagnostic or any evidence of hardware damage. Then he brought the receipt stating there is dent on the mobile (which is not correct). Staff objective was to relate the issue to a physical damage and try his best to make me pay for the service. The question is how did the staff come to the conclusion it costs 2500 AED but no diagnostic test was done yet? And why staff is using the word dent instead of scratch? Due to this I switched to iPhone, until my mobile get fixed, if the service was good I would bought another SAMSUNG yet it became risky to buy one more mobile from them and I think this might be no turn back to SAMSUNG again.”

Samsung 1 star review on 18th December 2021

Helpful Report

Posted 2 years ago

“Purchased a Samsung "Frame" TV. Called tech support because I was having an issue, but the tech support agent astoundingly not only had no knowledge of how to fix the problem, she also seemed like she's never heard of the product or how it works. Please educate/retrain your support staff so they reach a level of competence where they can represent the brand well and help customers.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews