Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,480 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sykes Cottages WHAT a joke. i put a response out on trustpilot a few weeks ago regarding Sykes. Trustpilot has now blocked me from sending any reports it just shows you whether we can trust any of these so called sites that say they are working for the customer. I know different and so do you so don't use them.”

Helpful Report

Posted 4 years ago

“They cancelled my holiday and I am waiting 2 weeks now for a refund. No response to emails and hours waiting on phone. No customer service whatsoever. Comments answered on facebook but commenters refer complaints back to phone and email which is pointless - an endless circle of uselessness!”

Helpful Report

Posted 4 years ago

“I recently traveded 11 hours to Scotland. The intention was to stay in a cottage on loch lochy. The first issue was that I was given a post code 12 miles away from the destination. After eventually finding the cottage, we discovered that it had not been cleaned from the previous tenants. Sykes where unable to organise a cleaning team ( it was 7pm by now. We Started travelling at 6.30am) due to covid we refused to stay. I have received a full refund and £20 compensation without any fuss. Fortunately we managed booked alternative accommodation”

Sykes Cottages 1 star review on 13th August 2020

Helpful Report

Posted 4 years ago

“Horrible experience. Arrived at cottage in snowdonia, wales. House wasnt cleaned, yard was overrun, wifi hadnt been set up, no toilet paper and bed has pubic or dog hair all through. When i brought this up to customer service they contacted the owners who then offered a measly £40 compensation. After this my emails were not returned i spent 3 x 1hr+ calls waiting on hold to find no one had opened my emails as it went to junk. They then said if i wanted to get further comoensation i had to take it up with the owner directly. Not entirely sure what their role if they csnt mediate serious concerns such as this. Wouldn't reccomend..”

Helpful Report

Posted 4 years ago

“What a LOW review value: 1.12 out of 5. NOT surprised; read on. Have you noticed that one cannot leave TripAdvisor or Google reviews for cottage managed by Sykes? Regarding the expensive cottage we rented: 1) we had been given incorrect key code so after 8 hour journey could not enter. 2) upon entering, cleanliness was low level; no airing ( this was end of July some years ago and we were first visitors... we should have smelled a rat... first visitors in July in Cornwall in Looe ?!) 3) Broadband did not work. Sykes told us to contact the owners (details in manual). Manual was found behind sofa under ironing board! Some days later that was fixed. 4) Boiler failed. No hot water. Told to leave key under mat so some unknown plumber could enter house and fix it. Under my management i would have arranged a plumber to arrive at renters convenience. WE paid for a plumber to come whilst we we in residence rather than risk rifling of of our possessions whilst we were out enjoying Cornwall. SYKES absolutely refused to reimburse. TERRIBLE, AWFUL COMPANY. Rent cottage via a different company would be my advice.”

Helpful Report

Posted 4 years ago

“We had a lovely week stay In Beas cottage in little Hayfield in the peak district, a lovely well equipped kitchen and new ish shower room a lovely view from the lounge, ,it is very convenient for visiting many of the reservoirs and main villages a great stay .”

Helpful Report

Posted 4 years ago

“We were promised 2 weeks ago that your wicked insurers Towergate were going to pay the £244 + money they owed us locked down pensioners. No acknowledgement since. Lying cheating unscrupulous thieves.”

Helpful Report

Posted 4 years ago

“I had to cancel our holiday as my partner died a few days before we were due to go. I was angry that an email was sent to my dead partner asking for feedback.”

Helpful Report

Posted 4 years ago

“Booked a holiday for the end of august 2020. My wife is on the vulnerable list due to a medical condition. We requested to move our holiday due to COVID and wanting to stay safe. No reply’s or response. Eventually we decided to cancel our holiday with in minutes they took a £200 cancellation fee out of our account. Shameful company and I advise you to not use them at all.”

Helpful Report

Posted 4 years ago

“We were cottage owners and our treatment is not much better. Out of £317 we got left with £248 after they had taken their bit. Daylight robbery. We have now finally got rid of them and would only have to pay about £6 commission with other holiday rental companies.”

Helpful Report

Posted 4 years ago

“We were booked for 2 separate weeks through Sykes for end May/ beginning June. The time was approaching for us to pay the full balances and we didn't want to do that, so we cancelled online end March, when we couldn't get hold of them at all. They immediately took both full deposits which came to £280 each week, said thank you very much, you won't get any refund. We more or less wrote the money off, but it still annoyed me, so we wrote a letter to their COO in May, and we got an ex-gracia credit on our accounts to use within 2 years. At same time we submitted complaints to CMA. After CMA rulings that they must provide refunds, and many emails later from me, we finally got full refunds for all money paid this week. So please folks just keep at them. We have used them and their related firms more than once a year since 2005, but never ever again. Going to book through owners direct in future.”

Helpful Report

Posted 4 years ago

“We booked with Skye’s at the end of September 2019 and we took out this insurance through Sykes. The holiday was booked for a group of 20 and includes four generations from 2 yrs to 86yrs. Covid-19 guidance does not permit multiple households visiting one location where it exceeds 6 people, let alone allow a group of 20 to holiday together. Within our party are several people shielding (as one example, my 86yr old father has dementia, diabetes and is undergoing cancer treatment) and others are considered vulnerable (diagnosed asthma, diabetes). Plus, 1 couple are still stranded abroad. As you are aware, at present it is a criminal offence to: · meet indoors with anyone who is not a member of your household or, from 13 June, your support bubble, except for specific exceptions set out in law · meet outdoors in a group of more than six with people who are not in your household or support bubble, except for specific exceptions set out in law We are not prepared to take the individual risk. Despite that Sykes have not been able to reassure me that the property we had booked can accommodate social distancing. They have tried to take money out my account and I had to block them with bank. A awful company.”

Helpful Report

Posted 4 years ago

“A truly dreadful company; we canceled a booking in March in plenty of time and made them aware of the financial hardship caused by the loss of my job. Irrespective of this they went ahead and debited almost £600 from my account soon after. This has caused enormous financial hardship and when we called them about this were told to book another cottage OVER. A YEAR FROM THAT DATE. or face a financial penalty. Since then we have sent multiple letters of complaint, all by recorded delivery to both their CEO and Customer Relations office, ALL HAVE BEEN IGNORED. This company are a disgrace and my complaint mirrors that of many thousands of other suffering customers, in which Sykes refused to refund them but were forced to do so. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Terrible COVID policy. We canceled in plenty of time so they could rebook and I believe they have. No refund allowed. Do not book if you expect to be treated fairly. Travelers will remember poor treatment. I will.”

Helpful Report

Posted 4 years ago

“Appalling customer service through lockdown. Wanted to reschedule holiday due to restrictions, we were coming a long way. Tried ringing countless times, no answer. Waiting for 30 mins at one point. With first email, got a very cold, standard response, as if they hadn't even taken time to read my email. Emailed another 2 or 3 times, each time they took ages to respond, until our holiday dates came and went (we didn't go). They eventually got back to us saying the owners wouldn't change our dates! We don't even have proof they actually asked the owners. Will never ever use them again and I recommend you don't either. Shoddy, unhelpful. God knows what their staff were doing during lockdown because they can't have been at home answering emails.”

Helpful Report

Posted 4 years ago

“Well what can I say only thank you so much for sorting my problem out with lodge booking .. The support you gave me was second to none . It was such a stressful day for me but your team sorted it and I am extremely greatul to you all 😎Top class customer service even though was on hold for over 3 hours but extremely well worth the wait . Thank you all again 👍”

Helpful Report

Posted 4 years ago

“Fabulous cottage silver birch view in Derbyshire... Spotlessly clean, spacious and homely... We loved our stay.. Already booked again”

Helpful Report

Posted 4 years ago

“Not even one. Pay a small deposit but that’s not really a deposit, everything you pay is, as they take all your money regardless of cancellation. Charge on top of charge. Tried cancelling after realising I was being charged more for a 3night stat than I would for a whole week. Rude and totally unhelpful.”

Helpful Report

Posted 4 years ago

“Awful customer service,I complained on three occasions about three different properties we had booked. None of which were as excellent as had been made out. None of my complaints were dealt with satisfactory from Sykes. We will never book through them again, . The last property we booked in Norfolk was appalling, must smelling and not worth the extortionate price that was charged.”

Helpful Report

Posted 4 years ago

“I am appaled at your lack of customer care. We booked a holiday for September and purchased your insurance. Due to recently being diagnosed with breast cancer we have to cancel. 12 emails and hours spent on the phone we have not heard a word from Sykes. If you press the option to book a holiday your call is answered immediatley but to speak to someone about cancellation the waiting time is in excess of an hour. Disgraceful”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,480 reviews