The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“-That Star! -Paid for order on 18th July -Order Dispatched email, 22nd July -Paid for Nominated Delivery Day 23rd July -September 25th, contacted Customer Services numerous times, NO response. -Goods NOT received, MONEY taken!! Theft?”

Helpful Report

Posted 3 years ago

“Warning do not order online. I ordered a kayak that wasn’t delivered. I couldn’t get through to anyone on telephone tried numerous times. My Facebook post and messenger remain unanswered. I went to the local store and they offered to sell me another one as they had one in stock but refused to let me have one even though they could see mine had not been delivered. They then cancelled my online order on my behalf as I couldn’t do this online. Then I received an email saying I was responsible for returning the item and wouldn’t receive a refund untill they get it back. ! I Never had it and now £200 out of pocket. Waiting PayPal to sort. Nightmare company. None existent customer service and in store don’t want to know.”

Helpful Report

Posted 3 years ago

“Disgusting customer services how is the range still in business”

Helpful Report

Posted 3 years ago

“Have tried to get through to their Partner House of Home and nothing, 6 Calls = 7 hours later and nothing as Caddy Damaged in transit. I have also emailed but they don't reply so a Section 75 is coming their way and maybe they will reply to my bank ..or maybe not”

Helpful Report

Posted 3 years ago

“I went to The Range Boucher Road to exchange a lamp shade. It was still in its original clear wrapping and was clearly unused. I had lifted a few cleaning products to buy in exchange for the lamp shade. When I went to Customer Services Desk and looked in my purse for receipt I couldn't find it. The lady wouldn't accept the exchange even though she could clearly see the item was still in its original wrapping and unused. She was very unhelpful and basically said " well I don't make the rules up" which I know is the case but she was very flippant and unapologetic. She wouldn't call the Manager either.People with such a sharp and abrupt manner certainly should not be behind a Customer Services desk. It's a pity because I like The Range products but today's experience has put me off going back there”

Helpful Report

Posted 3 years ago

“I am trying to get my money back from the Range, this company is disgusting will never buy off line again, they owe me money. But they don't give a damm, they should not be allowed to get away with this. I have been intouch with trading standards, I now will have to ask my bank to recover the money it's disgusting, they blame covid, they have been open all the way through it.”

Helpful Report

Posted 3 years ago

“Only the top bottom and shelf delivered No door or sides . Trying for days to get through to customer service but I don’t actually think they have one . Over £200 out of pocket and no chance of them doing anything about it . It’s this called theft”

Helpful Report

Posted 3 years ago

“Disgusting company delivered my wardrobe on a pallet and left on the drive in pouring rain didn’t need to sign as driver took picture jump in wagon and drove off. All the boxes where damaged I tried for over 4 hours to contact customer care with no reply sent numerous pictures of damaged boxes to customer help again no reply.after a week of no reply I decided I would put it together and low and behold it is a total wreck again I’ve been trying for nearly 3 weeks to contact the range to tell them I don’t want the item as it is clearly damaged again with supporting photos and AGAIN!!! No reply. I’ve been in contact with Klarna to tell them what’s happened as there is no way on earth I’m paying for the item I received. Please stay well clear of this company they clearly don’t give a rats about their customers I’ve contacted trading standards,watchdog and citizens advice I’ve never had an experience so bad ever of any company be warned avoid at all cost!!! In the questions below it asks how did you communicate with the company and how long did it take simple answer they haven’t and I’m still waiting 😡”

The Range 1 star review on 22nd August 2021

Helpful Report

Posted 3 years ago

“My item has arrived damaged, I’ve spent 4.5 hours on hold to the customer care line and still haven’t got through, I’ve also registered with the online chat who said they would get back to me within 4 days, well it’s been 9 days and nothing. Absolutely disgusting customer service, the item arrived damaged all I want is replacement. I will be contacting both my bank to get a refund and trading standards next week.”

The Range 1 star review on 21st August 2021

Helpful Report

Posted 3 years ago

“On 21 Apr 21, I ordered and paid £159.99 for a RIO TILE TOP GARDEN TABLE from the Taunton Branch and I was dealt with very professionally - particularly the delivery process which was very effective; delayed due to Covid but that was not a problem. The problem was that after just a few weeks use on my patio (during mostly hot and scorching weather but with the odd rainy day), the table developed rust spots on the metal frame beneath the table top. I reported this to the Store of purchase and from then on everything went down hill on the communication front but I chased it like hell and forced a response which was; wait for it: they were unable to help because the instructions stated that the table needs to be covered when not in use! WHAT! A Patio Table? I cover my garden furniture (or store it in my garage for winter but who covers their garden kit every night or when raining? Simply not practical and a very weak excuse by the Retailer! The facts are quite simple; a patio table made for outside use should not develop rust after a few weeks outside from new!”

Helpful Report

Posted 3 years ago

“What a terrible company to deal with !! It seems impossible to return items received damaged.Have been into the local store but they were unable to do anything for us but to supply a phone number which nobody answers.We have decided to learn from our mistake and never buy anything else from the Range again.!!! We also have decided not to waste anymore time trying to return the item but we will have it repaired at our own cost.Having read the reviews on actually getting a refund we will not to risk returning the item ending up being at least £75 pounds down plus cost of the return.”

Helpful Report

Posted 3 years ago

“Please do not buy rattan sun loungers from this company as you will certainly wished you had just set light to your cash as that would have been more pleasurable to have done. As for returning goods via there partner service you have more chance of winning the lottery. I would not even recommend there online company to my worst enemy. Read the reviews on Trust Pilot as well.”

Helpful Report

Posted 3 years ago

“This service is appalling. They keep you waiting on the phone for ages only to pass you to another department to keep you waiting again. If I were you, just spend your money elsewhere. This is an appalling and unprofessional business.”

Helpful Report

Posted 3 years ago

“Horrendous experience, ordered a sofa after moving into our new flat, was told it would arrive last Tuesday. It is now the following Thursday, and we've spent the entire time chasing customer service who are in turn chasing the imbeciles at their third party delivery company who marked our sofa as 'delivered'. We received no notice of this, so assumed it was simply delayed, only found out it had supposedly been delivered when we called on Monday. On that day we were told a case had been opened with the delivery company and we'd hear back (and quote) "within a maximum of 48 hours." As I said, it's now Thursday. Even if they respond in the next two days we now won't have a sofa until well into next week if not after. They're playing games with people's time, money and wellbeing, this is one of the worst online retail experiences I've ever had, hands-down.”

Helpful Report

Posted 3 years ago

“Ordered a 9 piece cube garden furniture set that arrived damaged phoned to complain as mad that cost me £6 and nothing got resolved as the were supposed to ring me back and never did. Absolutely rubbish customer service and £450 out of pocket. Got your money now do one attitude”

Helpful Report

Posted 3 years ago

“They would have a Zero star rating if that was possible. Customer Service is actually totally non-existent. I ordered some furniture with a delivery date of a week later. Two weeks later and following a couple of automated text messages telling me my order would be delivered on certain dates and then no delivery on those dates. I now find that you can't actually get in touch with their customer services as the number they provide is never answered, or if after 45 minutes it is, of course, that person can't help and they have to transfer you to another department who then don't answer their phone. I wasted 2 hours of my life getting absolutely nowhere! You email them via their contact form and they don't bother to respond other than the automated reply so you know they have received your email!! To The Range - if you can't deliver items DON'T state a date by which the customer can expect their delivery - it's false advertising!”

Helpful Report

Posted 3 years ago

“Wish I had read this page before I ordered from this awful company!!! Absolutely shocking customer service. Order wardrobes and chest of drawers from here. £550 worth, Never again!! Took ages for them to come then gave us a thirty minute warning they were coming to deliver them. I was out so they left outside beside shed. So heavy I had to ask a friend to come help me lift them inside. Opened box to find them damaged. Emailed asking to get them exchanged. Then ended up phoning the range in Aberdeen as I got no response to email. They were quite helpful then turned quite unhelpful very quickly. Constantly having to chase up about when our new wardrobes would arrive. Gave up in end due to the fact they lied for so long when they were in fact Out of stock. Asked for a refund so organised to get them picked up. That was a carry on aswell with the delivery company turning up at such short notice. Unhelpful when you don’t work near your house. Arrowxl picked up on the 6th of august. Nearly been two weeks since they picked them up. Phone call by arrowxl asking to pick up wardrobes. Clearly the company have bad communication skills with their team .Email from today saying they need to be picked up by 5th of August. This confused me cause today is the 17th of August. However the range are now saying that they are not in the warehouse , so we will have to wait another week for refund!! Phoned head office fobbed off to someone else. Phoned the range in Aberdeen today fobbed off to someone else ,who said they would phone back at half 5. Surprise surprise no call on my phone. Absolutely shocking customer service from all and not helpful in the slightest. I wouldn’t even enter the store again ,let alone buy from it. Also wouldn’t even give it a star.”

The Range 1 star review on 17th August 2021

Helpful Report

Posted 3 years ago

“We ordered garden furniture from The Range online as it wasn't in stock in The Range Bournemouth. It was supposed to be delivered signed for. It wasn't! It was dumped outside in damaged boxes. When we opened the boxes we found that it was obvious the furniture was a second and the bags of bolts and washers were completely open and spilled, with many missing through the holes in the box. The rattan was split in places and completely substandard. We tried to return the item by phoning the returns service - 15+ attempts at 45 minutes at a time. In the end we took it to the store, where they said it would take longer to get a refund but we accepted that. We then received a snotty email saying we had to pick up the goods as The Range supplier wouldn't pick it up from The Range as it had to be a domestic household. We returned back to the store and picked it up. We were then told by The Range Head Office we would have to organise pick up with the supplier directly. We tried but surprise surprise the supplier didn't answer, even after hours of calls. We then called The Range again. We were told we would hear within 3 days then pick up would be immediately organised. Yes you've guessed it - 3 days have come and gone and we've heard nothing. It's now been over 30 days since the initial delivery and The Range have been the most useless retailer we have ever come across. To say awful is a massive understatement. Shocking absolutely shocking. Never and we repeat never order something from this company. If they haven't got it in store then order elsewhere!”

Helpful Report

Posted 3 years ago

“I clearly cancelled an order yesterday morning , I received a email from the range to confirm this , this morning £919 has been taking from my account , spoke to a lovely gent who has put a manual transfer baa as ck to my account , this will t as me uoto 5-7 working days , which I find astonishing, technically the company has robbed me , I would never purchase anything on line from the range again , luckily I can afford to see £919 leave my account , if I couldn’t afford it , the company shows absolutely no compassion , Ran by utter Scum bags at the top end .”

Helpful Report

Posted 3 years ago

“After reading all the terrible reviews I feel I haven’t come off too badly as I am only trying to get back £26.99 for a couple of doormats. Nevertheless I have to agree that the Range has the worst ever customer services. My goods were from a third party company and sold by the Range. When I contacted this company I found them to be so helpful and pleasant. They had received my parcel back and told me that they advised the Range to issue a refund to me. They even said that they too had difficulty dealing with the Range. I had been contemplating buying garden furniture but not now. It’s a shame really because I shop at the store often and always found it to be good value for money but I will think twice now.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews