Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,006 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Mark King

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hitachi 43inch 4k tv useless, only had it a week and it keeps going into colour service mode so no telly for up to 12 hours avoid at all costs, cant even take it back as i moved to spain with it.”

Helpful Report

Posted 6 years ago

“REALY POOR CUSTOMER SERVICE!! Had a wardrobe delivered from Argos by Yodel and it was broke. Replacement delivered by Argos but told could not take broke one back as it was Yodel who delivered so they have to take it back ( even though it’s going to same place ... Argos ). Yodel don’t won’t to know and Argos keep blaming Yodel and refuse to pick it up themselves on their lorry. And when you phone to complain to Argos they couldn’t care less!! Even had them hang up on me!! Still have the wardrobe now over 2 weeks later. Am in contact with citizens advice and will be starting legal action soon! BEWARE of ordering big bulky items from this TERRIBLE company!!!”

Helpful Report

Posted 6 years ago

“I ordered items for delivery that I needed for work the next day. The time slot for delivery was 14.00 to 18.00. I received emails confirming the order, one of which promised that I would receive a text message or email when the driver was on his way. At approx. 19.30 the order had not arrived. I called and spent just over 14 minutes on the phone with an advisor; who eventually told me it would be looked into (she would call the store and/or driver) and I would be called back in 30 minutes. I received no call back so called again (spending 3 mins on the phone this time). The same advisor said she had been unable to get hold of anyone at the store other than another driver, and someone would call me back the next day. The following morning - no call, so I call them again (10 mins on the phone). Speaking to a different colleague who says it will be looked into and I will receive a call back (this is just after 8.00am in the morning. Guess what? No call back. I call again at 12.20pm and speak to yet another customer advisor. Each time I have having to repeat the same story. This person advises me that she has spoken to the driver who says the item was delivered between 15.02 and 15.08 the previous day. When I explain that this is not the case (as previously discussed with her colleague the night before), she goes back to the warehouse and driver and then comes back with the report that the driver says he left the parcels "in a safe place". I demand a refund and with all the to-ing and fro-ing between her going to speak to various other people/departments the call gets cut off! I call again (for the 5th time!!!). More to-ing and fro-ing as she tries to find out when they can next deliver (which I have not asked her to do, I simply want a refund). I eventually get her to confirm the refund will be done - but this will take 3- working days!!! I ask for a customer complaint number as I want to speak with a manager (and wish to be compensated).....only to be told that I have to write in. Isn't that ironic. They can take our orders on-line and by telephone, but complaints can only be dealt with in writing. This is the worse customer service experience I have ever had and believe you me, I will be writing to them.”

Helpful Report

Posted 6 years ago

“I ordered a tumble drier on 16 march and paid for the collection of the old machine. I was contacted by whirlpool deliveries but was told they had no instruction to collect the old machine....they redirected me to argos. I spoke to Ben who said he would contact whirlpool and sort it out and he would phone me back (I am still waiting for this call!) I phoned Argos back and they apologised for not getting back in touch and said it was all sorted out and that whirlpool would be in touch with me. March 18th no call from whirlpool so i phoned them....they said they still hadn't heard from Argos about appliance collection. I phoned Argos and I was put on hold while they contacted whirlpool, after 10 minutes on hold the call was cut off. I have now been to the store in Barrow in Furness and had my money refunded...I cannot fault the store staff who were very helpful. After paying for several calls and having to drive back to the store I have now ordered from AO and got everything sorted in minutes. If there was a score choice of zero I would have given it.”

Helpful Report

Posted 6 years ago

“Argos try to push you to the manufacturer from day one so they can wash there hands of responsibility under guarantee. Also they inspect items you say are faulty on return to store however these are inspected by store staff who in most cases have no manufacturer training in verifying a fault and are purely making an assessment in there opinion. This is not a legal binding assessment carried out by an authorised third party but purely a visual check of somebody who may not be familiar with the product or the setup you have. Unless the fault is obvious visually inside a small timeframe your are met with being told your fault claim is in error and refused further support other than being directed to the manufacturer. I am positive Argos as a retailer will not last another 5 years in the market as stores such as Comet.”

Helpful Report

Posted 6 years ago

“Still waiting for a product ordered that was meant to arrive days ago. Customer service exceptionally poor. Difficult to speak to someone and when you do, they are useless and not particularly pleasant. I would not use Argos again”

Helpful Report

Posted 6 years ago

“Be Careful - Terrible service, I had to buy the products twice and I am still not refunded!! I recently made two online orders one was for a 1TB hard drive and masking tape and the other was for a second 1TB hard drive which I ordered minutes after the first (I realised after buying one that I need two). What was supposed to be a quick next day delivery turned out to be a very time consuming, expensive and wasteful experience, here is what happened: 1. I place my order on Tuesday online with next day delivery to my office and paid the extra bit to be put on the fast track. I received a text to say my delivery would be delivered this (Wednesday) morning between 10 am and 1 pm. Around 12 pm I hadn't received anything and so I checked my Argos account and noticed that both packages said they had been delivered to my office. I didn't have the packages, they weren't in our post-room nor had the receptionist signed for them, which I double checked, so where were they? 2. I call the Argos customer service number and explained what happened. The person I spoke to was actually very helpful and 45 minutes later, after he called about three different people on his end all the while keeping me on hold, he told me that the hard drives and masking tape would be sent through to my office this afternoon, he gave me two call-reference numbers and said I would receive a text with confirmation of a delivery time within a few minutes. Yay, I thought - I was still hopeful then. 3. Minutes later I received a text to say my items would be delivered between 2 pm and 6 pm but then I received a second text to say that my items would not be delivered and I need to contact Argos immediately (it is at this point that I need to say we needed these items for a film shoot we are doing on Thursday/tomorrow and so it was paramount that they arrived today). 4. I called Argos once again and explained the situation, I gave them the order numbers, the previous call-reference numbers, the reference number given in the text... I gave them every bit of information I could and after almost an hour, it was explained to me that the order had not been 'shipped' because the closest Argos to me only had one hard drive (with the name brand that I ordered) and no masking tape in stock, but that I could go and collect the one hard drive from my nearest branch. I asked if I could exchange the second hard drive for one that was in stock - I was told this was possible after another fifteen minutes, I was told this had been done for me and that all I needed to do was walk over to the store and collect it. He too gave me two reference numbers for me to hand over at the till. Mind you at this point I've spent roughly two hours (in total) on the phone with Argos, I now have to travel to their store, all while still trying to manage my daily workload, so I am frustrated... but it gets worse. 5. I get to the store and the first person who greets me hears at my situation and says "this is going to take a while and I'm finishing my shift so let me pass you on to someone else." - you can imagine my frustration. 6. I then meet the manager, I explain the situation and give her every reference number I have been given. I tell her who I've spoken to, I show her the emails and texts and she says she has my items in stock but needs to speak to someone at head-office to get approval before she can give them to me. 7. Roughly 30 minutes or more go by and she tells me that this person the phone wants to speak to me (there is some miscommunication there because the person on the phone thinks she is speaking to another member of staff) and what she says about me 'the client' is not very nice. Essentially she blames me for everything and wants me to pay for everything AGAIN! She says rather rudely that they (in-store staff) need to open a case against the driver BECAUSE THIS HAS HAPPENED BEFORE, but to not give me my items unless I BUY THEM AGAIN. It is at this point, I speak up and she realises that she is actually speaking to me, (the client) and not a staff member. She doesn't apologise, she doesn't say she'll try and assist me, she simple TELLS me to give the phone back to the manager. I do and I could tell by the managers face that whatever the woman on the phone said to her wasn't very pleasant as the manager apologised profusely and backed away from earshot. 8. The manager ends her call and tells me that they need to open a case against the driver as on their system it says that my items have been delivered and that only once they investigate can they refund me. If I want the items today, I have to buy them again (at this stage I have spent the entire day trying to get two hard drives which I urgently need - so I reluctantly say I will buy them again) I ask to please be emailed and reassured that a case will be opened and that I will be refunded. The manager tells me that she instead of emailing me, she will give me her name which honestly angers me, as by now I have a handful of reference numbers, I have spoken to five different people and have five different names and NO ONE HAS BEEN ABLE TO HELP ME. How can just giving me a name make a difference? 9. Eventually, the manager takes my details and says she will send me an email, this is roughly two hours ago and no one has contacted me. I have had extremely bad service, I'm still waiting for this to be resolved and I have had to buy the same product twice! I am terribly disappointed and hope this review helps you before you decide to make a quick purchase. I hope what happened to me, doesn't happen to you.”

Helpful Report

Posted 6 years ago

“I've lost my faith in Argos :-( I've bought from them for years and never had a problem, but this was because I've never had a problem with something within warranty. 6 months ago my pensioner mum bought a BT Youview TV recorder from Argos and the remote just stopped working. She took it to the store and was told to go home and ring a number that she was given, to cut a long story short she rang the number and was passed from pillar to post until she gave up frustrated, so I told her I would try. Argos told me it was BT that was responsible, BT told me it was Argos that was responsible and around and around I went until I gave up and bought her a reconditioned one off Ebay!! I'm only glad it wasn't the recorder itself which broke! Argos was no help in the matter whatsoever, just fobbed us off and the numbers we were provided with were incorrect, I am seriously considering buying my products from a proper store in future to avoid this issue ever happening again”

Helpful Report

Posted 6 years ago

“Got a greenhouse from you and it was the werst thing I have got from you”

Helpful Report

Posted 6 years ago

“Ordered a bed frame & a mattress for next day fast tracked delivery whilst also paying £20 extra to have mattress collected. When item arrives it's the mattress & one box for bed frame. After opening i realize its only 1 part of the bed. I call customer service up & woman puts me on hold for 24 mins to call depot. I put phone down as that's costing me money for an issue they created. Phone call number 2 & I'm told that my item is sold out. How can an item i ordered & paid for be sold out when half of it's delivered? Again I'm put on hold for another 17 mins so i put the phone down. Then i get 2 emails saying the items in question have been cancelled for delivery at my request, are they serious?. I call up a third time & once again get put on hold whilst they call the store it came from. They find out, the delivery driver was brainless & still has the other part of bed on the van. They then delivered it (by another driver of course) later in the evening. I enquired why my old mattress hasn't been collected & one person says you'll receive a collection time via text whilst another says a van will be around shortly to pick it up. 2 days later, still not collected. This time i use online chat as I've wasted too much money already calling them up. I'm told i should not have been offered recycling as my mattress can be picked up from a store. i explained i paid for home delivery & the option of recycling was offered. He blames it on a techincal error as always because they don't like to be accountable for their own screw ups. No discount, no refund, & not even a voucher was offered in compensation for the inconvenience & poor customer service. will never order from again!”

Helpful Report

Posted 6 years ago

“We have been regular customers with Argos for over 5 years. We bought several items from them including iPhones and iPads worth thousands of pounds. Unfortunately they failed in their first test to keep their loyal customers. We bought a vacuum cleaner, I assembled it and tested it (not used it) on a Clean floor to see how functions, it didn’t seem to do the job we’re looking for. I asked to replace (not return or refund) with another brand, they refused. We simply have to bin it now. An update: Argos contacted me and asked me to send them the order number to see what options I got. I did that and this was their response: “Thanks for confirming those details for me. I've checked your order and I can see that as there isn't a fault with the item and you have tested it, you wouldn't be able to return it. Amy” I feel I’m talking to machines not human beings, they just keep repeating the same sentences.”

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Posted 6 years ago

“Horrible service at the Doncaster frenchgate store. The coloured lady on tills is rude and aggressive and speaks to other staff with a really bad attitude she’s awful I’d hate to work with her. The young girl with red hair was lovely and the coloured lady just nasty”

Helpful Report

Posted 6 years ago

“Disgusting service purchased a new t.v. from store in Sainsbury camberley last July t.v. has since stopped working called store and was told it isn't there problem and it was up to us to take up the problem with the t.v. supplier direct even though argos took our money to buy the product very poor customer service”

Helpful Report

Posted 6 years ago

“Awful company. Meant to deliver between 7am and 6pm yesterday so took a day off work. Then get a text saying it willl be late up to 9pm. Then it didnt turn up. Some rubbish about the driver being sick, they first tried to say they had told me then quickly retracted that when i called them liars. Now wont go the extra mile to get me a delivery slot where i am at home as i cannot take an extra day off. Absolute rubbish.”

Helpful Report

Posted 6 years ago

“complaint concerning your manager at the Spalding store. An atrocious bully of a manager bringing Argos into disrepute and refusing to comply with consumer protection laws. Had a few problems with this same jerk of a manager in the past. The staff are terrified dealing with the chump. Latest incident we bought a kiddies rocket, great item but made of polystyrene and obviously broke on first use. It goes up it comes down its hardly rocket science. manager accused us of lying and said it was broken through abuse. We shall now be making an official complaint to Argos head office about this bully and also trading standards and if required the small claims court. We will also be boycotting Argos after 20yrs of shopping there because they honour their obligations, or used to. Another great British brand going to the dogs. There is ZERO complaints process for argos and customer services dont answer any emails. Best try complaining to their owners who are now sainsburys.”

Helpful Report

Posted 6 years ago

“I’ll buy the furniture is from Argos and when I fix the cupboard is broken no one don’t buy furniture is break if there is rubbish in the does not last for long”

Helpful Report

Posted 6 years ago

“Bought a day bed - only half has been delivered. The service is the worst I have ever experienced. 6 weeks on and after numerous phone calls, 4 day off to receive the rest of the product the issue remains unresolved. Everyone on the phone is restricted, escalation is difficult, managers are unhelpful and all I am told is you have 2 options continue to wait or take £50 off to close the matter. I have asked to speak to more senior managers and have been given the PO Box number to write to -wow. In to day's age to write to a PO Box. I was finally given a email address to which I've written twice with no result. Also placed a review which was not published because Argos policy is not to comment on their customer service. Would not recommend Argos to anyone.”

Helpful Report

Posted 6 years ago

“i bought a BUSH washing machine from argos and it didnt work so they sent another and that didnt work i have been without a washer for 2 weeks and all they have given me is 45 pounds off another washing machine i have paid out more than that in installing and uninstalling plus having my clothes washed for 2 week {family of 5 } disgusting”

Helpful Report

Posted 6 years ago

“I have bought 2 things from this store costing £400 altogether items broken and malfunction and they refuse to even change and gave numbers to get in touch with manufactures everything in argos these days brake and even with a 12 months guarantee they won't change an item that's broken in 1 month after purchase I'd advise people to stop shopping in argos because it's a joke and they are ripping people off with dodgy products and flat out refuse to change argos use to be good but these days they are robbers and never again am in shopping in any argos store and I strongly advise others not to shop at argos go somewhere else also the customer service team are arrogant and rude and refuse to help it's a joke and is discusting takin peoples money like this and refusing to have anything to do with broken items”

Helpful Report

Posted 6 years ago

“I bought an Atlas Grey Gloss CORNER unit from Argos. Took the day off work and hired a joiner to put the wardrobe together for me as I can’t do things like that. The joiner soon realised that a lot of the pieces were missing so I called Argos Customer Services to find out what was going on. I spoke to a man called Jacob who was very obnoxious and rude. He refused to give me his surname and demanded that nothing could be done as the corner wardrobe wasn’t a corner wardrobe as advertised and that there was nothing he could do. I asked for a full refund and that will happen once they collect the item back. I took a day from work, paid a joiner and had to deal with an obnoxious staff member. Do not order from Argos!! Absolutely shocking customer service!! How they can advertise a corner wardrobe and not send that is beyond me. Turns out someone else has had the same issues as me as they said that I’d already complained on the Tuesday but I didn’t because I only received the wardrobe on the Wednesday. That must have been another customer.”

Helpful Report

Posted 6 years ago

Argos is rated 2.7 based on 4,006 reviews