John Lewis Reviews

"I bought a washing machine from John Lewis online. It arrived OK and their guys \"installed\" it. They left with it running on a short wash to prove that it worked, but it refused to drain, giving an error message. After a very long wait on the phone they arranged for their guys to come round following week (yes a whole week later)\r\nAfterwards I checked their plumbing and found that they had connected the drain hose without cutting the end off the connector on the sink waste fitting!\r\nObviously theyre using staff who are both unqualified and untrained. I connected it properly myself, having to buy a clip that should have been provided.\r\nTwo or three phone calls later asking them to cancel their visit without success. So they will turn up first thing in the morning regardless -the same clueless pair as before?\r\nA huge stress and a waste of my time (and money -long phone calls at my expense and the installment fee of \u00a330 for their total botch up)\r\nA website that takes you round in circles and no option to make a complaint.\r\nIf I could give zero or minus stars then I would.\r\nI will NEVER buy anything from J Lewis again and I advise everyone to avoid them. BE WARNED!"

"I bought a washing machine from John Lewis online. It arrived OK and their guys \"installed\" it. They left with it running on a short wash to prove that it worked, but it refused to drain, giving an error message. After a very long wait on the phone they arranged for their guys to come round following week (yes a whole week later)\r\nAfterwards I checked their plumbing and found that they had connected the drain hose without cutting the end off the connector on the sink waste fitting!\r\nObviously theyre using staff who are both unqualified and untrained. I connected it properly myself, having to buy a clip that should have been provided.\r\nTwo or three phone calls later asking them to cancel their visit without success. So they will turn up first thing in the morning regardless -the same clueless pair as before?\r\nA huge stress and a waste of my time (and money -long phone calls at my expense and the installment fee of \u00a330 for their total botch up)\r\nA website that takes you round in circles and no option to make a complaint.\r\nIf I could give zero or minus stars then I would.\r\nI will NEVER buy anything from J Lewis again and I advise everyone to avoid them. BE WARNED!"

"Purchased a John Lewis ANYDAY cocktail shaker a week ago in the Cardiff store, went to use it, but it leaks and goes everywhere when shaking cocktails.\r\n\r\nWent to return it to store it was purchased in the following week, but due to not having a receipt as not provided at purchase they refused a refund or exchange as their John Lewis ANYDAY range product \"could have been purchased from anywhere\", so they don't know if it is their product. (which is a breach of the consumer rights act 2015)\r\n\r\nThe same cocktail shaker was still being sold at time of return, and is still being sold on their shelves as part of their own range, but they were not interested in this.\r\n\r\nI went home and followed the website process to submit a complaint by phone and was told I can't, and have to submit an email form.\r\nI submitted the form where it provides a case number and says you'll have an update in approximately 24 hours, or to call a number to speak to them straight away, so I did and was told I can't speak to them, so when asking if their website was wrong she refused to confirm, I asked to speak to a manager and she wouldn't put me through to one but insisted she wasn't refusing before putting me on hold for 20 minutes."

"Purchased a John Lewis ANYDAY cocktail shaker a week ago in the Cardiff store, went to use it, but it leaks and goes everywhere when shaking cocktails.\r\n\r\nWent to return it to store it was purchased in the following week, but due to not having a receipt as not provided at purchase they refused a refund or exchange as their John Lewis ANYDAY range product \"could have been purchased from anywhere\", so they don't know if it is their product. (which is a breach of the consumer rights act 2015)\r\n\r\nThe same cocktail shaker was still being sold at time of return, and is still being sold on their shelves as part of their own range, but they were not interested in this.\r\n\r\nI went home and followed the website process to submit a complaint by phone and was told I can't, and have to submit an email form.\r\nI submitted the form where it provides a case number and says you'll have an update in approximately 24 hours, or to call a number to speak to them straight away, so I did and was told I can't speak to them, so when asking if their website was wrong she refused to confirm, I asked to speak to a manager and she wouldn't put me through to one but insisted she wasn't refusing before putting me on hold for 20 minutes."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."