RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,793 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had blow out at 8pm on dual carriageway. Went straight on app and tried calling RAC several times. Had to organise and pay £177 for recovery. RAC called me at 9am following day to say they were on their way! Do not waste your time or money on RAC..absolutely rubbish!!!”

Helpful Report

Posted 3 years ago

“Sent me home by taxi , 72 hrs later !!!! Vehicle still not recovered back to my home”

Helpful Report

Posted 3 years ago

“On our way home from a trip on the NC500 we broke down 200 miles from home. Our hose on our van had split causing all of the water to escape. We realised that this could be serious, but Mark from the RAC covering Ayr and Newton Stewart came to our rescue, he was professional, patient, and friendly, he replaced the hose that was worn, and got us back on the road, when we had travelled a few miles we stopped to top up the water as it makes its way around the system, Mark saw us and pulled in to ask if we were okay, he went above and beyond to help us, big thank you to Mark, we appreciated his help.”

Helpful Report

Posted 3 years ago

“Broke down this evening and logged my breakdown with the RAC at just gone 8pm. 30 mins later i had a text saying i would be updated in 30mins. This was followed by several texts of the same ilk, by 10.30 i rang and to my suprise got through after ten mins to be told to expect recovery in 45mins. This passed by and after several calls waiting 20 mins a time i decided it was time to get a taxi home at 1am. Abandoning my lively hood at the roadside. Just had a call at 2.30am waking me up saying he'd had a job booked in. What sort of twats do they take us for. Shocking service.”

Helpful Report

Posted 3 years ago

“I have given one star because couldn’t give lower . Been a member for nearly 30 years and only one call out I needed then today . After telling me they couldn’t find my membership and pitting phone down on me , I had to re ring and finally got through to someone who found it . He arranged for a patrol car ASAP , I was a woman on own with a double blow out ! Patrol man rang but had been sent to wrong area by them , 3 hours away !!! He rang and messaged the them and told me someone would come ASAP . Two hours later and loads of phone calls no one messaged me or rang or came . They left me stranded. I am leaving them. It’s disgraceful.”

Helpful Report

Posted 3 years ago

“We are a business customer with RAC, we have been with them for two years. The service is terrible ,the average response time to answer the phone is more than 30 minutes and once someone answers the phone, they transfer you to another department! 9/10 times they send Richford Motors and they never turn up after 6-8 hours and they tell the RAC that someone will be there in 90 minutes. In addition, they deceive the customer and the RAC by saying that the driver is stuck in traffic e.t.c. We keep trying to speak to the RAC’s supervisors and managers but the RAC said they will call you back but I’ve never received a call back ever. I’m glad that our contract is finishing in 6 months time, I would never recommend signing it without checking their services. But you cannot check the services without joining the RAC as far as I know. But if you can please join the AA as their service is Top-Class.”

Helpful Report

Posted 3 years ago

“I am a disabled driver and I recently visited my friend in West Yorkshire in my Motability car. While there the car developed a strong fuel smell inside the car while driving. I called the RAC and arranged for a patrol to look at the car. Despite numerous calls to explain that the car was in a car park where it would be locked in at 6pm, we were still waiting three and a half hours later in the hot sun while sitting on a stone wall. (The Motability website claim a time of around 45 minutes for the RAC attending). On one of my calls to the RAC, I was asked if we could push the car out of the car park, now, considering this is Motability RAC for assisting disabled drivers, I was astounded at the suggestion. I have a serious physical disability and my friend has a heart condition, hip replacement and has diabetes), so a thoughtless and stupid suggestion by them really. 6pm came and went, no sign of the RAC, no contact, so they arranged for a pre-paid taxi to my home address, 80 miles away. The very next day I was woken up at home at 7am (ish) by a phone call from an RAC patrol, they said that they were 30 minutes away from my car. I explained the situation that I was 80 miles away at home and I had to book another RAC taxi to get back to my car. Another RAC pre-paid taxi was booked and I was delivered the 80 miles back to my car. Fortunately, I only had to wait 30 minutes this time for the RAC patrol. The RAC technician confirmed the strong petrol smell, however couldn't find any external fuel leaks, so the car was recovered to Lancaster Honda for investigation. I then ordered another taxi to take me home from Lancaster Honda. The experience was highly frustrating with regards to the service. Communication was very poor, I received little in the way of updates during the long wait on the first day. I contacted RAC complaints by phone, however, I felt I was being paid lip service hence my review.”

Helpful Report

Posted 3 years ago

“Our motorbike broke down. Called at 13:30 hrs, advised 3 hour wait and promised regular text updates. Long story short. No updates, my husband called them 8 times. 1st third party recovery vehicle didn’t turn up, 2nd was cancelled by RAC!! We had to abandon our motorbike on an industrial estate lockup and get a taxi the 22 miles to our home (after yet another call to RAC demanding they pay for and book said taxi). We eventually arrived home at 21:00 hrs. Cold and wet (a storm brewed as we waited) hungry, we hadn’t eaten all day, being no where near to any cafes, pubs or restaurants! Truly shocking. The ‘Royal’ should definitely be removed from the RAC and we will be cancelling our membership and changing to AA or Greenflag in future.”

Helpful Report

Posted 3 years ago

“Before i start if i could give them a 0 star rating i would.... I broke down a couple of days ago on a bridge/dual carriageway/ and in a live lane. I tried calling the rac but all i got was their very busy and to try again later or if it's an emergency go online.. After trying loads of times online every time i was getting can't proceed due to technical issues. Ended up sorting everything out myself and paying for a recovery truck to get my car off the bridge. Contacted the rac via complaints department their not interested in solving this issue but just trying to fob me off with (OH WE'RE UDER PRESSURE DUE TO COVID) nonsense. Not going to get anywhere with them so i am letting this term run until it ends and definitely won't be renewing.”

Helpful Report

Posted 3 years ago

“My husband broke down today 28/07/21 at 4pm, had to request breakdown on line as not taking any calls for breakdown, all they keep doing is texting every 30 mins saying they are busy, no eta like they used to, he finally gets a call a 7pm and said he has to wait for a another call with eta on tow truck, at 8.45pm still had no call, called 0333 and he eventually got through to someone saying no one will get there till at least 11pm he said no one from RAC is keeping him informed they said they’ve passed it on to someone else, at this rate it’ll be early hours of tomorrow if he’s lucky, we’ve been with RAC for 18 years and have hardly used them in all this time and not at all in the last 3/4 years, time to change breakdown company I think. Tow truck has just arrived after 6.5 hours”

Helpful Report

Posted 3 years ago

“Very polite and helpful. Couldn’t do enough for us. Didn’t have to wait long. Thank you Chris Lewis 1697. You are a credit to your company.”

Helpful Report

Posted 3 years ago

“What an absolute disgrace of a company over 26 hours to get recovered from a local town and after having to leave the vehicle being told to be at the car at a certain time only to call as they hadn't turned up to be told I would have to wait with the vehicle for over 4 more hours with a one year old child to which I refused and returned home and called asking for an exact time for them to tell me to get my one year old out of bed and meet them at 9pm 25 miles away from home and wait as someone should be there before 10pm but could be later !! I honestly don't know how they treat their children but I can virtually guarantee they don't drive for 35 minutes and park down a dark ally for two hours or more and also wouldn't find it acceptable for someone they don't know to demand they do that or they won't honour what you have paid them to do !!!”

Helpful Report

Posted 3 years ago

“Bad customer service. 9 year member with not one call out. Sold car in August 2020. No idea it was on auto renew as never knowingly agree to this. Took payment and even within 14 day cooling off period, just 2nd day after payment taken, holding back £25 or a £35 premium! I have not even got a car to drive! RAC are not human anyone! One email, in my opinion badly worded advising about the renewal. Easily missed! They are a crafty bunch! Was told on phone no managers available as all off with Covid then 2nd person said they had just gone home at end of their shift! Was promised a call this morning, still waiting…..”

Helpful Report

Posted 3 years ago

“DO NOT USE Worst company ever! Wouldn't even give them one star, still waiting for my renewal money back told me it would be 2 weeks and I would get a cheque minus 25% fee, 2 months on and still waiting! Several phone calls made and been lied to by the staff, Avoid RAC”

Helpful Report

Posted 3 years ago

“Worse recovery experience possible. Car and caravan needed recovery from Cornwall to Suffolk. Recovery had to be done by two companies due to the distance. However the car and caravan were left unattended at service station for over 3hours as second recovery people were only asked to do job after car and caravan had been dropped at services by first company. Worse still we were recovered separately so no one with vehicles during this time. Keys to both vehicles were left hidden on vehicle by the first recovery person and for during the time both vehicles were unattended. We were never informed that this might happen yet after questioning why it had happened the RAC told us they do this all the time. Please beware if you ever need this type of recovery that your car and caravan are likely to be left unattended with the keys readily available to anyone who may like to steal your car and/or caravan. Don’t bother submitting a complaint as most of the points raised in ours to the RAC have been ignored and they will not look further at it. Will not renew with them and will do my best to raise public awareness in their shoddy recovery service,”

Helpful Report

Posted 3 years ago

“This company absolutely doen the value less money we pay foo the services never again plese do not usd this company's because take the monkey for a yers Ian brake daown van I call 3 to5 time customers service no experience people lately spk to confice call we talk to them rac phone down with us l wodnt recommend to anyone be couse you paying for emergency services is not helpful what the point buying the service & paying for”

Helpful Report

Posted 3 years ago

“Originally, when I called up they said it would be up to a 3 hour wait before someone could come up, which was a little frustrating. Luckily, Simon showed up just over an hour later. He was really friendly and the customer service was excellent. Luckily the issue with the car was only minor and Simon was able to resolve it there and then! I don’t normally care enough to write good reviews but fair play to RAC Southampton and fair play to Simon for their quick and professional service.”

Helpful Report

Posted 3 years ago

“Appalling lack of service from RAC Breakdown (July 2021) - had to phone 5 times when I broke down on a motorway in a dangerous vulnerable position on a very hot day (no water) and was told conflicting information and lied to on eta (supposed to be 'priority', but kept being downgraded). Took a long time for calls to be answered & spoken to by one particular operative in a derogatory manner, he made me feel more vulnerable, stressed and anxious whilst waiting for help. Over 3 hours wait to the point I cancelled and got alternative help as every time I rang the time of arrival got longer. To add insult to injury, I was charged an admin fee of £66 for cancelling my membership due to the lies I was told, how I was spoken to and when I really needed help I didn't receive it. I complained to the CEO, customer services responded but absolutely no resolution as they don't give a damn about their customers, still charged the admin fee. I wouldn't trust RAC at all and will go to another breakdown company who are respectful, reliable and can offer a proper service I pay for every year. If I could give no stars to RAC on this rating I would.”

Helpful Report

Posted 3 years ago

“We were stuck on the m54 with a rear blow out with no spare on one of the busiest days and Marc from RAC put a temp wheel on and sorted out a replacement aswell as following us there and making sure we were OK. He even recommended places to go when we finished our journey, faultless !”

Helpful Report

Posted 3 years ago

“I paid £245 for same day delivery of my specialist car to a garage 240 miles from where I live. 5 days later it is still somewhere half way. I have been lied to, had continued broken promises and spent hours on the phone trying to resolve. I have been placed on hold then disconnected only to have to go through an automated service again and I have been purposely disconnected. Worst customer service EVER. DO NOT PAY TO HAVE YOUR CAR TRANSPORTED WITH THIS FIRM. They will take your money and then do nothing apart from lie and make excuses”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,793 reviews