Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a washer dryer for our tenant, who has been without a washing machine for two weeks now, thanks to Curry's. We paid for it to come on a Saturday, when we had time off work to let the fitters in. We waited in the car outside the flat for 5 hours as we had been given a 10.00 until 14.00 delivery slot. It did not come and the delivery tracker randomly changed to the next Tuesday, having informed us it was on its way already. We called customer services and had to wait on hold for almost half an hour and then spent another 40 minutes on the phone trying to resolve this issue, racking up a high phone bill. We were given no reason why this had happened, and no effort was made to rectify it, other than being given another extremely reliable 4 hour slot. We were then PROMISED and GUARANTEED that the washer dryer would come on Tuesday. My partner's mother has taken a day off work just to wait for it, now only to be told it is being delayed until Friday. Again, no reason has been given. This is absolutely appalling. They have now wasted 4 people's time and money and the tenant is now on our back about it. It is unacceptable. The past two times, I have ordered with Appliances Online and they have been EXCELLENT. They have come exactly when they say they will and even ring you 40 minutes before to let you know they are on their way to you next. The only reason we used Curry's is because my partner organised it. We will not make the same mistake again. Use AO, don't use Curry's, even if it works out cheaper. It will probably work out more expensive in the long run when you are having to reimburse launderette bills, pay for people's petrol and racking up huge phone bills, trying to follow the equally as useless complaints procedure who have offered us a mere £20 compensation and then rudely told us to take them to the small claims court if we weren't happy. Reading through, it seems that a lot of people are having bad experiences with Curry's. This is NOT good enough.”

Helpful Report

Posted 9 years ago

“Ordered a dishwasher to be delivered yestewrday delivery cancelled at 4oclock told delivery would be today 2nd drop.Itried to track delivery on website but it just said on its way. After 20 mins on phone i was told sometime this afternoon. It duly arrived at 1 oclock but the driver said he did not fit dishwasher doors, someone else would have to come out to fit it. Tried to call got through to Sheffield and got through only to be hung up on twice.”

Helpful Report

Posted 9 years ago

“Reserved an Apple iPod Touch at my local store to collect and pay next day. Arrived and presented my printed copy of order and reservation number. An assistant said he would collect from the store as I waiting at till. The item arrived and was handed to the cashier at the till. I paid my £149 and left the store. All good so where is problem I hear you say... After Christmas my wife asked.....please to you have the receipt cause I have not opened it and would like to exchange it for an I pod touch... that's what I bought you I said.. no you have an Apple I pod nano @£119. We checked the original reservation and also THE TILL RECEIPT stating I purchased the Touch @ £149. Now I accept the wrong item may have been picked up from the store but why did the till operator not spot it and why would it ring through the barcode till as an I pod touch. Make your own mind up. Make sure what you order is what you collect. I will shop at my slightly more expensive independent next time.”

Helpful Report

Posted 9 years ago

“Ordered a fridge freezer to arrive on Sunday morning and had text off currys to arrive between 7am and11am. No sign of the item at 12 o'clock so I phoned and spent 40 minutes on the phone passed to 3 different people. When it did turn up it was left in the middle of the kitchen unopened even though currys say we'll unpack your product and dispose of the packaging for you. Customer service very poor”

Helpful Report

Posted 9 years ago

“I am currently on hold and have been transferred 3 times over the last 1 and a half hours !! Brand New tumble drier doesn't work and trying to exchange it has become a nightmare, how you stay in business treating customers this poorly is beyond me, I will NEVER use currys again.”

Helpful Report

Posted 9 years ago

“Purchased a hotpoint washing machine £229 in the sale in the past week. Nothing wrong with the machine, quiet and seems suitable, but however the instructions are not for the faint hearted. Very complicated instructions. Nothing is put over easy. Spent nearly an hour looking at the various switches etc. And then only found the solution by accident certainly not from the booklet.be aware of this because the instructions will drive you mad. R. Breeze”

Helpful Report

Posted 9 years ago

“I purchased a washing machine in mid -November from Currys. The machine arrived on the correct day and was installed. However the machine was faulty (wouldn't drain, spin or complete a cycle!). So I called Currys, and there the nightmare begins... It took about 3 days to get through to someone because (a) the call waiting times are around 20-25 minutes and even then you may not get through (b) the only option for dealing with a faulty machine on which you need a refund takes you through to the manufacturer - who then tells you that you have the wrong number (c) if you eventually get through to a Currys person, you are told they are the wrong person. Eventually I get through to someone who can help me. I have to go back to the inside of the washing machine and copy down the serial number. I'm not near the machine so have to do this and call back. After many failed, frustrating attempts I get through to someone at the call centre. The refund is sorted out and I'm told I will be called back to arrange a collection date. No one calls back. 4 days later I again go through the ordeal of trying to get through to someone at the contact centre. Eventually I do. They tell me the collection should have been arranged at the time of the refund and that no one had been scheduled to call me back. He arranges for collection of the washing machine. It wont be for over a week. Eventually they come and take the machine. A few days later I get a text saying I will be getting my refund. It is now December 15th. A month after getting the washing machine. I wait for the refund. Nothing. Eventually I call up on December 24th I also send and email to customer services. After much too-ing and fro-ing I'm told I will be refunded by the end of the day and that I'd get a call back to confirm. Surprise, surprise, no call. I get a response to my email on 26th December saying I would be getting my refund. After Christmas I check my account, no refund. I've been checking every day and STILL NO REFUND. I write back to Customer services on 2nd January asking where my refund is. No reply. I'm still waiting. Currys YOU ARE APPALLING. I will never ever buy anything from this store again. Nothing. Not only have you failed to refund money that you owe me - and have admitted you owe me - your customer service is non-existent. Its not just about the sale. The service is critical too. Take a look at John Lewis - that's how professionals operate.”

Helpful Report

Posted 9 years ago

“I ordered a new Indesit Dishwasher on 3/8/15. Delivered and installed by Currys 11/8/15. Stopped filling mid October (bearing in mind I had been away from home in hospital, effectively after only one months use). Since then have been locked in unanswered telephone calls with both hotpoint and Curry's - the service line (which is the same as the one advised by Curry's in their responses below) is permanently engaged, but takes 10 minutes to get there. Emailed indecent 9/12, and had a response on 18/12 asking for details of the model and installation. Answered the same day, but still no response - 5/1. Have now been queuing for 20 minutes to talk to a Curry's customer service (complaints) adviser - the appliance is not fit for purpose, customer support is not as advertised, I fully intend to insist that they remove the appliance and give me a refund - I will never do business with either company again.”

Helpful Report

Posted 9 years ago

“Could only get this appliance from Currys. First one did not heat up and second one was so noisy. On contacting Currys initially there was a 20 min wait with the most annoying piano music and a an irritating message of apology repeated every 15 second. (obviously deliberately designed to get people to hang up) On getting through, we were in formed that the item was 'out for delivery' and he could do nothing about it and we would have to call back tomorrow; on objection the agent agreed to call us back the following day. He did and gave us delivery and collection date some 5 days hence. Delivery and collection happened and the replacement machine bumped and rattled. We called back, 10 minutes of annoying music and irritating voice; the agent was very apologetic and professional and arrange collection and a refund. A friend that works for Currys informed me that if appliances were not available for what ever reason then they send out faulty items to keep good sales record. Obviously no concern for their customers. Gave a poor rating instead of a very poor one as their delivery and customer service agent were professional. I wonder if these elements of Currys service are subcontracted.”

Helpful Report

Posted 9 years ago

“I am so appointed in currys service,I had a double oven delivered yesterday. I paid £90 as recommended by Currys exact wording " Please note this product should be installed by a qualified engineer, such as one of our Knowhow experts.". I am sorry to say the oven was installed but left not working, The engineers comments were, Contact the manufacturer as there is a known fault with this product. They refused to take the oven back. I have spent hours yesterday trying to speak with Curry's on the numbers provided without success, I emailed a complaint and am yet to hear from Curry's. I want my money back. They left me with non working oven, no copies of delivery note, no instructions or contact number and stated they have spent more than the expected time here trying to get the oven working. and it is my responsibility to get that done by contacting the manufacturers. Why did you charge for such service!!! it is beyond comprehension. I have paid for a service that has not been delivered.”

Helpful Report

Posted 9 years ago

“Poor customer service. I purchased a wifi mobile broadband sim starter pack to cover my lack of Internet for a couple of days. I was told that 3G of Internet useage would be ample. Total cost £14.99. I was happy with that. I got home at 2pm and activated it. Started to use the Internet successfully. By 9.03 pm the same day I received an email informing me that not only had I used my internet allocation but had incurred an over useage charge of £104. The provider who are linked to currys have been totally unresponsive to this flagrant overcharging and have refused any help towards reducing this bill. BE WARNED THEY HAVE NO CAPPING SYSTEM AND WILL ALLOW YOU TO OVER USE WHILST THEY CASH IN ST YOUR EXPENSE. Currys customer services have still not replied to my complaint after 3 days. A totally bad experience. The device is back in its box and will not be reused.”

Helpful Report

Posted 9 years ago

“Although the staff I have encountered on the numerous occasions I have bought items from curry's have been polite and informative, I have found each and every visit stressful and extremely time consuming. I've always spent a considerable amount of money on various appliances, computers and tv's. Never bought anything on a whim and on most occasions my visit has been to replace an item that has ceased to work. I have never been approached by a member of staff to ask if I need help with anything despite hovering in the same area and attempting to catch their attention. Today was no exception. My daughter and I had decided to avoid the Livingston store thinking service at Glasgow road could only be better. How wrong were we. With a particular laptop already researched, we went to look at the product with the intention of buying if it lived up to expectations. Laptop seen, decision made, we could have been in and out within 10 minutes, product in hand. 30minutes later, we decided to reserve on line, did so and went to the pay desk. We were instructed to return to the laptops and someone would bring it to us. 20 minutes later and a member of staff appeared. 10minutes later, he handed us the laptop. I was almost loosing the will to live(a slight exageration). Said for the umpteenth time l will never be back and here's hoping I have the sense to listen to myself in future.”

Helpful Report

Posted 9 years ago

“Outstanding service! On boxing day I ordered a fridge, washing machine, kettle, toaster. The kettle and toaster were delivered within 3 days and we were advised that as it was a 2 man job the fridge and w/machine would be delivered 4/1/16. Then got a text saying delivery between 1620 & 2020 today. Then got a phone call at 4pm to say ETA 15 mins and they arrived at 405pm. Can't get any better than that thank you!”

Helpful Report

Posted 9 years ago

“MY Experience trying to order With Currys 29th December NEst Learning ThermoStat Ordered install date given was the 31st, Called on the 31st after taking time off work for the install to be told that they hadn't revived the nest at the depo so wont be installing rebooked install job to Saturday the 2nd Jan at 8am. After getting up at 8am i sat around until around 11am when i got a phone call to tell me the engineer had called in sick so the install wouldn't go ahead, i was at this point i was told no further install dates were available and this guy was in engineering so couldn't do anything for me .they also mentioned they only have 1 person in northern ireland that can do NEST install which is ridiculous for such a large company, i was told someone from customer service would contact me shortly, hours later i still had no contact, i then called back toward the end of the day completely fed up and just giving up. I Asked for a Refund, which i was then told i would need to go into store to get even though i had bought online, after a little too and froing i was told they would indeed now refund me and should get an email shortly. Monday Morning and no email so i called again wasting another haf hour on hold this time i was told there didnt apear to be a refund request on my account, i was told i would get a refund email in 48 hours after complaining i didnt get this last time the girl was able to push it though right away.~ i will never, ever Buy from Currys again, ive wasted so much of my time on this, i had to prepare my house and boiler for the engineer that never came, get models and references from the manual and spent soo much time on the phone to Knowhow I Must admit that the staff i spoke to on the phone Especially today were very plesent but i just dont understand how there is a complete inability to complete such a simple order and install, Know how clearly dont really have any Real presence in Northern ireland and currys clearly do not Value customers. i Wasn't once offered any type of compensation or apology for 2 failed installs in a row then the time it took to get any of my money back. no attempt was ever made to dissuade me from outright canceling and no attempt was made to attempt to complete the install or indeed try and complete as Planned by the time the second one went wrong i expected them to do anything they could to complete my install as quickly as possible nope. Infact when getting a refund i was told if i could give them back the leaflet they had posted me out telling me they were going to install it for me... i told them it went in the bin... All in all ive Wasted a Week of my Life had money held for what will be more than 2 weeks with no product no support and no apology. Althoguh i will now likely be getting my money back in "5 working days" i feel they have just taken my money for a few weeks and done nothing, the cost of calling their customer service line alone is far to much. so ive lost Both money and time on this Daft order. I Cannot Advice people enough to Stay away from Currys and Knowhow, never trust them with an install. so As it now Stands its the 4th of January I've No Product and no money, so i cant even source it from another supplier until they give me they money back.”

Helpful Report

Posted 9 years ago

“I bought a new washing machine from a Currys store and paid an extra sum to Currys to have it installed and pick up the old washing machine. The machine was delivered and installed but they didn't change "pipe connection" and they left old one in front my door and did not pick up. Several time call them than and I went to Currys but nobody responsibility. Currys very very very poor customers services. I really disappointed from this company.”

Helpful Report

Posted 9 years ago

“I bought a new washing machine from a Currys store and paid an extra sum to Currys to have it installed and pick up the old washing machine. The machine was delivered and installed but they didn't change "pipe connection" and they left old one in front my door and did not pick up. Several time call than and came to Currys but nobody responsibility. Currys very very very poor customers services. I really disappointed from this company.”

Helpful Report

Posted 9 years ago

“Knowhow - Currys is the worse ever company I have encountered. I purchased LENOVO C50 23" Touchscreen All-in-One PC - White + MICROSOFT Office Home & Student 2016 at the price of £578.99 on the 26th December 2015, hoping the product will be delivered next day as promised, so I could fire up and complete my Phd thesis. However, to my greatest dismay, only the computer wad delivered on the 29th, the MICROSOFT Office Home & Student 2016 was not delivered with it . Giving that the MICROSFOT Office Home & Student 2016 was not delivered, I went to their office store closer to my house to seek for a replacement of the non-delivered item so I could start typing my thesis. The lady at the store said she would phone their online store before giving me a replacement as I had purchased the item online. She phoned the online store and they advised her not to give me any replacement item till they have investigated what happened to the shipped one. I was so annoyed, I got home phoned Currys online store myself, the person I spoke with promised that the item will be delivered on the 30th December, alluding the item was at dpd depo closer to my house. I patiently waited, till the 2nd January 2016 yet the item was not delivered. I went on the phone once, this time phoning dpd delivery company myself and enquired what had happened to the item, they told me that my parcel must have been lost in transit and advised me to contact Currys. This time I phoned currys and complained about how I have been ping pong, the lady I spoke with noted my complaint down, promised they would either replace the item or refund my money. I asked her to send me a copy of the complaint she noted to my email address so I could have an evidence of it. She claimed she had sent it, however, to my greatest surprise I checked my email address which I am pretty sure she had the correct one and there was no email from her. So till date I still have not received my item and my money have not been refunded. I am now behind my Phd thesis schedule... I will advise anyone hoping to buy from this company to stay away!!”

Helpful Report

Posted 9 years ago

“Terrible terrible terrible .... Warranty & guarantee void on 11 month old TV .. TV missing in transit .. Returned in worse condition ...”

Helpful Report

Posted 9 years ago

“I have had many problems with currys,for different items i have bought,i have lernt my lesson buying anything from their..staff are cheeky,they think they know it all returning faulty items etc I never buy nothing from currys,i go their and look at things and buy them elsewhere”

Helpful Report

Posted 9 years ago

“I wanted to email to let you know what an amazing member of staff you have. His name is James Hughes at your Aintree branch and when I went today to buy a TV it was a pleasure to have him advise my husband and I. His product knowledge was fantastic and he was able to guide us through the myriad of deals and offers advising what the technical detail actually meant. His level of customer service was brilliant and I would highly recommend any friends I have to visit and ask for his help.”

Helpful Report

Posted 9 years ago

Currys is rated 2.0 based on 3,456 reviews