Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,006 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

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Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service provided at Vodafone is completely unacceptable and unsatisfactory. Employees at Vodafone continue to make promises that they do not keep, which becomes increasingly frustrating for any customer. Although it may seem as Vodafone offer good value for your money, please be aware of their poor customer service, overcharging and phone service in general. I would advise any potential customer to avoid this company at all costs and search elsewhere.”

Helpful Report

Posted 6 years ago

“First of all I wouldn't even give this company 1 star but was unable to leave a review without a rating. Secondly, under no circumstances would I ever use Vodafone again. After canceling my contact they continued to bill me for several months. I rang regarding this they assured me it had been sorted out and no balance was due and advised me to cancel the direct debit which I did. Several months later I had a letter saying I owed them money as they had continued to try and take the monthly payment. I rang again and explained the situation. If you have ever tried to contact Vodafone by phone you will know what a nightmare this simple task is. Actually getting to speak to anyone in the first place is a complete nightmare: option after option to press on the phone and then speaking to a recording to tell them what your call is about only to be told they haven't understood you and you end up going in circles. Once through to them it is a game of being passed from one person to another, all of them clueless! After about 2 hours on the phone I was told this time the issue had definitely been sorted and I did not owe them any money. Three months later and I have had a letter for a debit collection agency collecting an outstanding debt from Vodafone. Been through the usual 2 hours of what is, basically, a joke on the phone trying to sort the matter out only to be told I have to deal with the debt collection company now - who by the way have been very helpful and quick to respond. Vodafone are the most unprofessional company I have ever dealt with and quite honestly a joke. They are, in my opinion, crooked as well. Don't use this company unless you want to be extorted.”

Helpful Report

Posted 6 years ago

“Everything horrible company to deal with extremely unhelpful.”

Helpful Report

Posted 6 years ago

“After over 20 years of loyal service I've never seen such a decline in this company, from a clear industry leader to utter and complete garbage! Expensive doesn't come close I ended up paying £30/ month on SIM only plan with a 5 year old iPhone! No apologies for knowingly forgetting to apply any loyalty discounts. My wife's problems on her account have taken a month to sort out, caused her undue and incessant stress, the last time being stuck on the phone for 1.5hours being passed from one clueless operative to the next from Liverpool, Ireland and 3 trips to India (or wherever the offshore centre is) never mind the one hour delay in answering the simple call I made yesterday to 191 get my PAC code. Either way I'm off immediately as I finally have my PAC code and my wife will be leaving as soon as the contract is up. Will be writing to Ofcom and reporting them for knowing ripping us off for months the unethical conduct and appalling customer service! Frankly I wouldn't stay with Vodafone if they offered me a contract for free. I wish review sites had a zero star rating as this would be more appropriate! Truly terrible company!”

Helpful Report

Posted 6 years ago

“Vodafone couldn't even tell Carphone Warehouse the correct additions to their packages, I was promised free Spotify, however, Vodafone told me this wasn't the case, regardless of what Carphone Warehouse had been informed by them so I quickly cancelled my contract with them within a week (well within the 2 week cooling off period). They went on to tell me I owed them £3 for long text messages I'd sent, (i don't recall sending these messages but didn't think much about £3) I then, months down the line, received an email telling I owed them £33 or they would take action, on the sam I'd received a letter from the debt collectors as they'd advised them to send me a letter. I phoned Vodafone up and felt very pressured to pay the £33. They told me I hadn't cancelled until mid April, which was completely incorrect. Therefor, I had to pay for nearly a months worth of the contract which I used for only a week.”

Helpful Report

Posted 6 years ago

“Great customer service.”

Helpful Report

Posted 6 years ago

“I have been a customer of Vodafone last 3 or more years. I have recently placed an order and have upgraded my two lines. As I had to return one of the phones and needed to replace it with something else, all my account was messed up. Jut because of return department diddn't accepted door to door exchange, other line upgrade was also deleted and waisted one whole week to sort out and re-order the phones. As existing deal was given to me at the rate i was pleased and due to the mistake Vodafone customer services did, I was not offered the same deal once all it was cleared and tried to do my upgrade again. I have spent nearly 6 hours on the phone tried to resolve this issue and each time I called after explaining the matter, waiting on hold for minutes, times where lines were disconnected, and did not receive a call back, obviously had to call back and re-explain the entire problem to new advisor, kept waiting backward and forward hours, nothing was clear and could not get the upgrade sorted as well as the offer Loyalty team given were taking away offered some other products more expensive. AI had asked, i should be compensated due to the hassle i was involved with but the answer was no and couldnt get anything out of all. More then all, Vodafone is restricting the way they are working and not able to save you any money, if you try to extend your contract renew or upgrade. All you will be doing paying. I was charged out of data when the switch was made in between upgrade and disconnected my line, removed my data and left me in the middle of country site with no internet. I was charged £10 for adding extra data and £6.50 for using out of data plan which was 200MB of internet as I didnt realise I was out of data. Then they didnt refund any of these, where I previously owed £26 pound refund due to another refund 6 months ago and so on....... Originally, did like the idea being able to use my package in europe and calls to UK when travelling, however more or less all other networks are offering similar deals with better customer services. Not highly recommended...”

Helpful Report

Posted 6 years ago

“I water damaged my iPhoneX and my insurance ansked me for proof of usage from Vodafone.I asked for a proof of usage to Vodafone it took me 1 month of calling them and going in their stores everyday and making me go around in circles I had to speak to the manager twice to get a simple email they have the worst costumer service they always say that they are not able to do it in store and they say to call the costumer service and when you call the costumer service they tell you to go in store. These people don’t know what they are doing. When my monthly plan finishes I’m changing carrier”

Helpful Report

Posted 6 years ago

“You go to a store for help as your phone is alarming you that your battery temp is to low to charge so the person downloads an app on your phone thinking that will fix it uses the little battery I had then the phone dies and the next day he tries to put it on charge and nothing. Then tells me that it is water damaged. No moisture visialbly on phone or any where else just guessed as did not know his job then because I said it has been no where water, steam, rain he was very rude because I told him was going to cancel my contract. E.mailed head office they were just the same said my fault as I had to send it off for diagonistics test. They would not tell me it was the battery failure. They decided to say it was slight water damage could be to a number of reasons, weather, temp change but does not take effect straight away. Not My Fault but because they will not admit it was just the phone at fault they blamed me so warranty null & void. Offered me £25.00 off my bill for the staff in the store for being rude to me. So nice of them. So now have to buy a new phone not from voda though. NEVER WILL I GO WITH THIS COMPANY AGAIN.”

Helpful Report

Posted 6 years ago

“They are useless”

Helpful Report

Posted 6 years ago

“My brother wanted to swap numbers to a 3 SIM and he needed a Pac code to do that and he needs to pay money until March which he did he decided to change numbers anyway and he stopped using the Vodafone SIM without me realising he now owes Vodafone money constant messages from ardent literally threating me over the phone when I didn't know anything about it since it's in his account but they said that if he doesn't pay it will keep going up and I will get bad credit and bailiffs Vodafone does not care about their customers and are such a joke”

Helpful Report

Posted 6 years ago

“Vodafone took an order for a SIM but made a mistake and set up two SIMs. The result was that one SIM wasn’t paid for. It appeared I had defaulted and this screwed up my credit rating which I haven’t been able to resolve yet (I’m a 57 year old and run a business and have never had any debt so it’s a real problem as I’m now being rejected for insurance quotations, etc). Vodafone insisted it had done nothing wrong. Wouldn’t sort it out and I had to go to the Ombudsman. Roll the clock forward six months and about 60 hours of my time. The Ombudsman told Vodafone to pay me £100 compensation, apologise and contact me to resolve the issue. Vodafone has finally admitted it made the mistake and set up two SIMs. The £100 doesn’t even cover the cost of lost phone service let alone my time. The apology in the letter consisted of the line “I am very sorry that your recent experience led you to contact the Ombudsman”.... that’s it! They didn’t try to contact me and, having spent another half an hours trying to contact them on the phone (can’t pass security as I don’t have an account any more), I’ve been told to “go into a Vodafone shop with photo ID, prove who I am then call Customer Services.” When a company screws up, you would expect them to do whatever is reasonable to fix things. Not Vodafone, they don’t give a flying **** and companies who forget about customer service usually fail.”

Helpful Report

Posted 6 years ago

“rude staff, don't help anything but just getting all over you. I would give 0 stars but doesn't exist unfortunately. Discusting company that all it does charges you secretaly and play innocent. I'm changing sim, cannot cope with the level of rudness.”

Helpful Report

Posted 6 years ago

“Oh my word this has got to be the worst company for mobile. I tried to order a SIM card on their website and I've never had so much trouble to get a SIM in all my life. Literally it's like drawing blood out of a bat it's that bad. First they said I could collect the SIM at their Wimbledon store which I went to collect after a 40 minute train journey, only to be told that no they don't do the same deals as their website by some agitated bloke with tattoos! He refused to help me and started going on about not price matching...Eventually I gave up and went back home to try and get this SIM delivered to my house. What a joke that turned out to be. First they wouldn't let me order because I've already got broadband with them and they can't allow me to have a mobile contract because of needing another credit check! Eventually an online advisor supposedly 'helped' me get around this by asking me to create a new profile and do a separate credit check on that. The online shop also wouldn't process the order and they had to help me 'push' the order through. Eventually I got what I thought was an order number. It had all the information on it and an order number attached however I didn't receive anything via email and thought to check up on it the next day. I spent over 2 hrs dealing with an advisor and they couldn't locate the order! Unbelievable. I'm now on the phone with another sales person after 48 hrs of hell and am waiting to see if I can actually get a SIM card from this joke of a company.”

Helpful Report

Posted 6 years ago

“Today I went in to the store in the metrocentre to begin my own contract. I spoke to someone called Dave who was amazing with helping me and I had some issue with starting it due to previously applying on a different website online for a contract but Dave was absolutely brilliant at sorting me out especially considering I go on holiday tomorrow. I would 100% recommend Vodafone and in particularly this store as the help I received from Dave was amazing!!”

Helpful Report

Posted 6 years ago

“Last week whilst purchasing a new phone within my local Vodafone shop I was also offered a £14.50 SIM only Pay Monthly deal which I thought at the time might be better for my needs in relation to Data and internet use. . However, having considered the options I decided that during the 30 day cooling off period I would like to change back to a Pay As You Go customer. To do this, I contacted their Customer Service Team and this was where my journey really began. I was passed around different teams, I was cut off and phoned back but this time I got t to speak to a very nice man in Egypt who totally understood what was needed and phoned me back on Sunday morning and then passed my call back through to someone in a team in the UK. All I wanted to do was to revert back to being a Pay as You Go customer and to use the credit of approximately £10.91 which I had already built up previously together with my Big Value Bundle which I had on the Thursday morning. . After speaking to six different representatives within different teams at Vodafone. I was assured that my request would be dealt with. However, I was not advised that I would potentially lose both Pay Monthly and Pay As You Go services.. !! This afternoon Vodafone took it upon themselves to remove my internet and phone service completely That includes being able to make outgoing emergency 999 phone calls. Also people cannot contact me on my phone as it will not accept incoming calls. . I had approximately £10.91 in credit on the Pay as You Go Scheme as well as a Big Value Bundle prior to the change to Pay Monthly. These benefits seemed to disappear into limbo with the change over to Pay Monthly. I cannot understand why theyhave removed all of the services and now my phone number is invalid!!. I would like to remain as a Vodafone customer but the way in which my request was dealt with is atrocious.. When I tried to complain online I couldnt complete the action because the form had a field which required mobile phone number to be completed. An error message appeared advising that my mobile phone number was was invalid..Therefore I was unable to submit the complaint. So Vodafone seem to have also deleted my mobile phone number and dont even want to know about my complaint!! . I feel that this company is fraudulent, dishonest, there are too many customer service agents and teams dealing with this bit and that bit around the world and Vodafone are unable to deal with anything that is simple never mind something that is slightly complex. Up until now I have had no real issues with this company but would urge anyone using Vodafone to think very carefully about it...”

Helpful Report

Posted 6 years ago

“customer service was appaling and they do nothing but feed you lies and fob you off”

Helpful Report

Posted 6 years ago

“Hello We’ve been emailing you for a month now! We’ve sent over Michelle’s medical records over several times. As the medical team said they would help with Michelle’s high bill due to her health condition and health bills. I really don’t believe this is right and frankly disgusting. We have already made 1 payment to you which we felt was ideal considering her situation. I believe you are taking advance of sick People and we have made bad complaints against you. We’ve also taken this to ombudsman. We’ve been treated so poorly and so rude by your staff even making Michelle cry! Kind regards”

Helpful Report

Posted 6 years ago

“VODAPHONE ARE ROBBING FROM THEVTERMANALLY ILL. Your new advert states " if you are not happy you can leave" and yet they have made it impossible for me and my mam to end my dad's contract. Dad has alzhimers and has not used the phone in over a year, we kept paying till the contract was up, like we were told we HAD to do, (EE and Virgin both allow you to end contracts with no fees under special circumstances) So then we took in our Power of Attorney (the legal document showing we can do everything on behalf of my dad) to the Newcastle store, where the staff were clueless and kept contradicting what we had to do. "You can do this on the phone" " you have to do this in person" " we can't do this" "we need to deal with john" . . . So I asked for the manager, who was less helpfully, showed no compation, and pretty much accused us of faking the legal document "identity theft blah blah blah" "i could have made that" . My mam left the store in tears, I was furious, Suffice to say we still have the phone. We are now seeking legal advice and 3 family members have now switch to a different provider (monthly loss of £117) and all because vodaphone are determined to STEAL £12 off a man with Alzheimer's every month. I WILL HIGHLY RECOMMEND PEOPLE AVOID YOUR COMPANY.”

Helpful Report

Posted 6 years ago

“Appalling charges with Vodaphone. I received a £215 bill for one month. I had only one warning during that time indicating my data was over. I found several cases of this on forums. I will no longer use Vodaphone. If you use it make sure you check that your phone is connected to your wifi and not accidentally pushed off or you will be bankrupted. This is the only way I can explain my data usage. Customer service was completely unsympathetic to this issue.”

Helpful Report

Posted 6 years ago

Vodafone is rated 1.2 based on 2,006 reviews