Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

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“What an utterly incompetent company with the worst customer service I have ever encountered. As part of our family plan we have had an ongoing issue since February this year with being overcharged constantly for phantom "out-of-bundle" charges and having phones cut off for missed payments, despite the fact that we have received confirmation of payments made. There have been multiple promises that the overcharged payments will be refunded and this has yet to happen successfully. We have been shuttled from pillar to post with the only success in reaching an agent being when the company (wrongly) believes we owe them money. The phone has been deliberately hung up on us multiple times, and hundreds of customer service agents have promised that all the problems are resolved only for a recurrence to emerge just moments later. Formal complaints have been made with the promise that they will be escalated; we have yet to hear back from any of them. I am now beginning to suspect that the company is actually deliberately attempting to rip its customers off and that this goes beyond incompetence and into criminality. When the current contract is paid for (which can't come soon enough), we will certainly be taking our custom elsewhere and would encourage anyone else to do the same.”

Helpful Report

Posted 8 years ago

“Never seen such a worst service provider. I was charged incorrectly since i got the service. I have to spend at least 1 hour/month to explain the issue and get the refund. They haven't stopped in the future bills. They keep charging me. One of the worst customer service i ever seen.”

Helpful Report

Posted 8 years ago

“Iv been with Vodaphone for well over 10 years and majority of this time its been fine. Last month I got my daughter her 1st mobile phone as she's starting secondary school. She obviously on it all the time and apparently gone WELL over her data (£195 to be exact!!) Iv just spoken to Vodaphone and asked if they'll waiver any of it, which they cant which is fare enough as she's used it!! What is making really angry is the fact if I do a payment plan to pay off this bill in this time my daughter or 1 WONT be able to use our mobiles until the bill has been paid off. I'm absolutely speechless to be honest and the fact my bills each month are £17. Absolutely no loyalty what so ever for a customer that been with the company well over 10 years. PLEASE DO NOT GO WITH THIS COMPANY!! Just to top it off when the complaints were trying to put me through the cancellation team they actually cut me off nice!!!”

Helpful Report

Posted 8 years ago

“Lost one of my payments, cut my phone off, hung up on me several time's whilst trying to sort it out telling me to pay it again. Then magically found it weeks later but didn't refund the charges they added. Also canceling my insurance because I'd claimed 3 times (in 10 years) is ridiculous. Can't wait to be out of my contract”

Helpful Report

Posted 8 years ago

“Couldn't remember my pin, so couldn't do anything from the phone. Rang customer services (Ha,ha), hang on for over 38 minutes waiting for a human, then cut off! I've been with Vodafone for 20+ years, but will be leaving as soon as I can get my PSC code from them.”

Helpful Report

Posted 8 years ago

“Vodafone advisors are rude,ignorant and unhelpful. Don't know how to setup voicemail and when you ask for a manager they hangup on you not once but twice within a few minutes, this was the same person. They know nothing about how WI-FI works;I'm not technically minded but know how WI-FI works. I requested a P.A.C code, I lost the piece of paper I jotted it down on and rang back and requested it, I was told it wasn't requested by me(which was lies) then I found the piece of paper and rang again and was told again I've not requested it but I'll transfer you to whom can help, to the wrong department so was transferred again and I was amazed that the advisor could not see it even though I was given it over the phone(but not sent by text) I then was transferred to someone else and they saw the PAC code! This kind of Customer Service is not just very disappointing it's extremely poor! I'm leaving them on Wednesday and shall never return! I'm not wasting my time on incompetent staff who have no clue what to do. How they're in business is beyond me, anyway I'll be rid of their sham service thank goodness, good riddance to bad rubbish I say!,”

Helpful Report

Posted 8 years ago

“Don't give yourself the headache of Vodafone they will over charge you where they can, i have been with them for a long time and have now I've had to asked them to cancel my contract, as the over charges are epic no reimbursement has been made for the over charges. I am now having to resort to legal council.”

Helpful Report

Posted 8 years ago

“I do not recommend I have been with Vodafone 5 years plus I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them”

Helpful Report

Posted 8 years ago

“Been with them 5 years, have 2 phones and a tablet on my contracr. Upgraded my contract for another 2 years and i have been send "nearly new phone ", an ipgone 6s in a 6s plus box, obviously a lot bigger, no charger socket, just the wire i said i will give them a chance to repare the mistake and called to ask for a replacement, and i have been told they can't do anything for 2-3 days, order still open in the system, so canceled. I will probably try to cancel the other 2 contract now”

Helpful Report

Posted 8 years ago

“Hello, Terrible, i have been with vodafone for over 15 yrs and for the most part the service has been very good. However, in the last couple of yrs i have noticed there is a fundamantal issue. Everytime i call vodafone now (and i mean every time which several times in last couple of yrs) i have received inconsistant information from your agents regarding whatever query/issue/request i have. There appears to be little syncing of information between departments or systems or something. For example.. A few months back i started a new contract and the agent /system put me on the wrong tariff which was much less data allowance than we had agreed. When i realised a i called in and spoke to several people in an effort to sort it out (one lady even said my account was a mess! ) and was told that tariff i thought i was on wasnt available anymore and that i would have to upgrade midway through my contract if i wanted more data ..which i did..i was told the upgrade was successful..only to find after a couple of attempts on the phone with vodafone..that i am still on the original tariff with insufficient data.. Seriously what is going on?!..not just with my account. I cant blame any one individual agent as when i talk to them they seem to know what they are doing but when i then speak to someone else the system has not registered what has been done by the previous agent. I have started advising the agents of my concerns and they dont seem surprised and are not trying to help me understand where the issue lies which is leading me to believe that this is a common problem that they are just not admitting to. I will take my custom elsewhere.”

Helpful Report

Posted 8 years ago

“I am very disappointed in Vodafone as after being a loyal customer for over 10 years (not too sure why I have stayed with them for so long) they have treated me in a very unprofessional manner. They have clearly stated that they will not help with an issue of where my bill has jumped from £150 per month on average to £450. In the last 10 years this has never happened so I feel that based on this there is an error. I was told by one of their customer services people – Kim Andrew today that we used this and we have to pay – it is all our fault even though when we changed to our new phones recently we asked the sales person to ensure that we have the same contract where we are notified by e-mail if we are reaching our limit etc.so there is never a problem – THIS WAS NOT DONE as this would have immediately highlighted to us that there was a Vodafone Fault and she said that we did not tell him. As she says there was no recording of this conversation and she was not there for the conversation VODAFONE is right and we are wrong so we must just pay up. I did mention that I dealt with someone else two weeks ago who said they were addressing this and would pull up a recording etc. but it could take two weeks. Kim responded that this person was wrong and that she will ensure that her colleague would be reprimanded. If this was my company, I would be very concerned if one of my employees said something like this….. I am taking this up with the OMBUDSMAN but now cannot get through to Kim Andrew telelphoncially as she has to put all of this in writing – typical….!! I WOULD RECOMMEND THAT NO-ONE SIGNS UP WITH SUCH AN UNPROFESSIONAL COMPANY and I WILL NOT BE RENEWING MY CONTRACT WHEN IT COMES DUE UNLESS VODAFONE REFUNDS THE EXTRA MONEY THEY TOOK OFF MY ACCOUNT AND I WILL BE A VERY BAD ADVERTISMENT FOR THEM.”

Helpful Report

Posted 8 years ago

“Terrible terrible customer service falsely accused of of fraud and giving them the wrong address vodafone admitted that they was in the wrong I was with them twenty years terrible company”

Helpful Report

Posted 8 years ago

“By some distance the worst telephone and online service I've ever experienced. Tried the online chat and got nowhere near resolving the problem after half an hour of the slowest typing ever. Gave up and rang them. What a mistake. Was passed between 3 different operators and kept on hold for 33 minutes before it all seemed to time out and took me back to the start with someone answering the call and asking how they could help. Truly shockingly bad service. How on earth can this lot be a telecommunications company”

Helpful Report

Posted 8 years ago

“I rung up 5 weeks ago and ordered there new Fibre broadband. The agent that raised my order , raised it incorrectly. The broadband team then cancelled my order without my knowledge. This then happened again , and no communication has been made with me. After 4 weeks I hadn't heard anything so I rung up and chased this up. The box got sent out the next day , but I still haven't heard anything. So I have just rung up and there is further delay. They have now booked me in but didnt even confirm an appointment time. This is a wide appointment slot and they cant narrow down the time, but if i miss it i could get a charge. (surely they should let me know the appointment time then) How could i be charged for missing an appointment that i didn't know i had. I appreciate there wifi (no line) is a new product, but Vodafone need to give their staff the adequate training to deal with this . On my experience so far , i certainly wouldn't recommend vodafone”

Helpful Report

Posted 8 years ago

“I joined Vodafone when I got the iPhone 4 in 2010 I thought it was a bit pricey but they claimed to have the best coverage, first three years were ok I did though I did notice that my bills were coming up much higher then they were with the last provider. It started 2013 with the change of my direct debit without informing me! Which caused me to be charged by my bank, realise the direct debit was cancelled tried for three months to set it up again Vodafone kept saying its sorted the filling month? NOTHING! Eventually when I asked to make a complaint they where able to set up the direct debit. In February 2015 they took money out of my account twice, I contacted customer service who to my Horror that they can't see the second transaction?! I was then told to contact my back to make sure that it was actually taken twice even though I could see the transaction on my mobile banking and to print out a statement and take it to a Vodafone store to get my refund, so I left work early I took I rushed to the back grabbed my statement only to betold at the store that they don't do refunds all they can do is put a note on the system, so I go home and rang Vodafone guess what? We still can't see it and even through you've shown a memeber of our staff proof we still need to run an investigation to why and where, 8 days later nothing I contacted Vodafone again made a complaint "someone will call u regarding the complaint" no one did I was not surprised, the following week I called up and demanded my money back irrespective of where they where at with the investigation and I wanted to know what was happening with my complaint that was the day I realised Vodafone where actually doing nothing! I was astounded by the shear disregard they have for their customers and the high level of amateurism they display on a daily basis, eventually someone told me they don't know what's happening with the money and there was no complaints logged, I contacted the communications ombudsman whom told me to get a dead lock letter before they could proceed, when I asked Vodafone for the dead lock letter all of a sudden they have this department called customer relations! When all that time before this point I was lied to hung up on and ignored countless times, once I to customer relations all of a sudden they calm see that money has been taken from my account twice they refunded my money and gave and threw some more money at me for my money for my troubles. August 2016 I called to cancel my line because my contact had come to an end and I had enough of their disgusting customer service, I was put through to a team that is meant to dive me my PUK code, they agent made it very clear that he doesn't want me to leave as I've been a very loyal customer, I told him I wanted the iPhone 7 plus and that I was going to O2 he said please don't cancel let us keep you happy and like a fool I believed him. On the 9th September I woke up early to order my phone by 8:23 my order was done told told the agent about the last I had conversation with Vodafone and surprise surprise he had no notes to go by but it didn't bother me too much when I didn't receive any confirmation of my order I started to get worried, Sunday the 12th I called again and spoke to someone called Simon who said that there was no order for my I completely lost it and asked to speak to the customer resolution team the agent Simon was adamant that there was no such team after calling me the wrong name he asked me to hold and went off to find out what was going on, came back and said my order was placed on a secondary system and it was fine and that I would receive my confirmation on Thursday, Thursday came no confirmation I call again and again no order he been placed they said I need to place an order today if I want the phone on time I asked it's now 6 days since the order was originally meant to have been placed would that not delay my phone? Apparently not which I did not believe having no choice but to place an order after being sent from puller to post I eventually placed my order I then requested to speak to the customer relations team and miraculously they appeared again but it's to late their closed, I called the following day and they gave me a discount on my line but they said they can't do anything about my phone due to the delay and high number of orders for that particular model I will have to wait! Since then they have put my on a contract I did not request until I get the phone when they will put me on the actual I ordered and they have cancelled my entertainment pack, it's now the 22nd of September and Ive received a email from them saying they will let me know what happening on the 26th I fly out on the 2nd of October. By far the worst ever experience I have had with a mobile company and this is coming from someone that was with 3G and T-Mobile at the time, when my contract is up in 24 months I will be leaving even if they offer me the best contact they have for free”

Helpful Report

Posted 8 years ago

“Left my for repair in Romford branch, after 10 working days wait received a message repair complete. Instead of my repaired phone i have collected brand new replacement phone. Which is good o thought, until found out its cheaper version. Went back and it's appeared a mistake. They retained my "new phone " and I was told I will get another next day. After popping in every day for another week they finally replaced handset, imagine for same cheap version. They apologise and said once again come back next day. Its just beyond a joke. Likely I have another handset to use for a mean while. 3 weeks of breaching their contract. Just ridiculous. 5 star customer service, unhelpful at all”

Helpful Report

Posted 8 years ago

“My phone went in for repair. After 2 weeks I enquired about it and they said it was in the sore for pick up. It wasn't. Rang again they said it was in workshop on final test. I asked them to make sure & they hung up Rang again, they said they can't find it as it was book in under the wrong ref number. How many lies does it take? Eventually got the phone a week later. I complained in writing and by email twice and been ignored twice. Stay away from Vodafone as absolutely disgraceful treatment.”

Helpful Report

Posted 8 years ago

“For the last two years I've had nothing but terrible service from Vodafone, I have dealt with rude representatives who have called me a liar etc. Today I rang up to cancel my contract and I dealt with a representative called Steven McCoy, I think he was in the Newbury call centre, im not sure. He was nothing but lovely. He has restored my faith in Vodafone and set up a bundle that best suited me, so I'm staying with Vodafone for another year. Thank you so much for lovely, quick customer service! You're an asset to the company!!”

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Posted 8 years ago

“The worst company! Can't wait till my contract ends and I am also going to trading standards”

Helpful Report

Posted 8 years ago

“FUMING! I upgraded my phone to vodaphone to be told it was coming 5 days later it never turned up so I then phoned them to be told it's not coming into 8 weeks time, I have already sold my phone I cannot explain how angry I am if you want a phone contract I highly suggest taking your money else were!”

Helpful Report

Posted 8 years ago

Vodafone is rated 1.2 based on 2,003 reviews