John Lewis Reviews

"Purchased a John Lewis ANYDAY cocktail shaker a week ago in the Cardiff store, went to use it, but it leaks and goes everywhere when shaking cocktails.\r\n\r\nWent to return it to store it was purchased in the following week, but due to not having a receipt as not provided at purchase they refused a refund or exchange as their John Lewis ANYDAY range product \"could have been purchased from anywhere\", so they don't know if it is their product. (which is a breach of the consumer rights act 2015)\r\n\r\nThe same cocktail shaker was still being sold at time of return, and is still being sold on their shelves as part of their own range, but they were not interested in this.\r\n\r\nI went home and followed the website process to submit a complaint by phone and was told I can't, and have to submit an email form.\r\nI submitted the form where it provides a case number and says you'll have an update in approximately 24 hours, or to call a number to speak to them straight away, so I did and was told I can't speak to them, so when asking if their website was wrong she refused to confirm, I asked to speak to a manager and she wouldn't put me through to one but insisted she wasn't refusing before putting me on hold for 20 minutes."

"Purchased a John Lewis ANYDAY cocktail shaker a week ago in the Cardiff store, went to use it, but it leaks and goes everywhere when shaking cocktails.\r\n\r\nWent to return it to store it was purchased in the following week, but due to not having a receipt as not provided at purchase they refused a refund or exchange as their John Lewis ANYDAY range product \"could have been purchased from anywhere\", so they don't know if it is their product. (which is a breach of the consumer rights act 2015)\r\n\r\nThe same cocktail shaker was still being sold at time of return, and is still being sold on their shelves as part of their own range, but they were not interested in this.\r\n\r\nI went home and followed the website process to submit a complaint by phone and was told I can't, and have to submit an email form.\r\nI submitted the form where it provides a case number and says you'll have an update in approximately 24 hours, or to call a number to speak to them straight away, so I did and was told I can't speak to them, so when asking if their website was wrong she refused to confirm, I asked to speak to a manager and she wouldn't put me through to one but insisted she wasn't refusing before putting me on hold for 20 minutes."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"John Lewis: Absolute Disgrace \u2013 Deceptive, Incompetent, and Unreliable\r\n\r\nJohn Lewis has proven to be a complete and utter failure when it comes to customer service and honoring commitments. I ordered an iPhone 16 Pro Max on 29th September 2024, with a promised delivery date of 17th October 2024. On 16th October, I tracked my order only to discover that they had pushed back the delivery date to 31st October without so much as a proper explanation.\r\n\r\nI contacted their WhatsApp customer service, where the first clueless agent falsely assured me the original delivery date would still be honored. Then a second agent contradicted this by saying I\u2019d get an \u201cupdate\u201d on the 17th. Sure enough, later that day, I received an insulting email telling me the delivery had been delayed by two more weeks. What kind of joke is this?\r\n\r\nJohn Lewis had no problem taking my money, but when it comes to actually delivering the product, they\u2019ve been nothing but incompetent, disorganized, and downright dishonest. They strung me along, wasted my time, and made me regret ever trusting them. If I had ordered directly from Apple, I wouldn\u2019t be dealing with this ridiculous nonsense.\r\n\r\nFor a supposedly high-end retailer, their service is a disgrace. They have blatantly failed to honor their commitment, left me hanging, and completely ruined the experience of getting a new iPhone. This is beyond unacceptable, and I will be escalating this to the highest level. John Lewis, you should be ashamed of yourselves for how you treat your customers. You\u2019ve lost my trust, and you won\u2019t be getting my business again.\r\n\r\nAvoid them like the plague if you expect any level of competence or honesty."

"Rated 1 out of 5 stars\r\nShocking Customer Service Experience with John Lewis with David Bebbington- \r\n\r\nI\u2019m writing to share my extremely disappointing experience with John Lewis, particularly regarding the unprofessional and dismissive handling of my complaint by a customer service manager named David Bebbington. Despite John Lewis\u2019s long-standing reputation for exceptional customer care, their refusal to take responsibility in this matter has been nothing short of shocking.\r\n\r\nTo summarise, we purchased two beds, one for my son's newly renovated room. On the day of delivery, the team arrived late, and due to scheduling conflicts, I had to leave my elderly, disabled mother in charge of overseeing the process. Unfortunately, during the delivery, significant damage was caused to our newly installed floors. Our builders and a professional flooring company confirmed that the delivery team caused the damage on that day.\r\n\r\nWhen I raised the issue with John Lewis, David Bebbington repeatedly dismissed our concerns instead of taking accountability. His argument that my mother's signature absolved them of any responsibility is unreasonable and deeply insensitive. Despite providing evidence from independent experts that John Lewis caused the damage, the company has refused to take any responsibility or offer any resolution.\r\n\r\nThis experience has not only caused stress and frustration for our family but has also tarnished the joy of what was meant to be a special moment for my son\u2019s birthday. I expected better from a company like John Lewis, and I urge them to review this matter seriously and reconsider their stance.\r\n\r\nI will not hesitate to take further steps to ensure our case is properly addressed, including seeking legal action."