Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

“We were told that we would get a call on the morning of the job to confirm and a call 30 minutes before the engineer was due to arrive. We received neither. We, the customers, have to wait in ALL DAY for the appointments. It beggars belief that these people cannot organise a diary competently. IN ADDITION, when we called to find out where they got to, we were told that the engineer came and no one was in, so left a card that they had visited. So, firstly, with a wheelchair user in the house, sometimes it may take a little longer to reach the door, etc. This I had told them in advance, so would have expected a little patience.......BUT, it didn't matter anyway, because it appears THEY WENT TO THE WRONG FREAKIN' HOUSE! Now, don't get me wrong....there is some confusion: there are 2 of our house numbers in our long road, but the road is separated as either Mile Oak Road, Portslade, or Mile Oak Road, Southwick, AND the postcodes are different. Finally, it comes down to how you handle the cock-up. And here again, what deeply, deeply aggravating management: we now have to wait 3 more days before the WORK THAT HAS ALREADY BEEN PAID FOR gets a visit again. Why would they not PRIORITISE a job that THEY had screwed up on. Repaircare....very poor. And as contractors to Daewoo, I am very disappointed.”

Helpful Report

Posted 9 years ago

“This is my second review of the same dealing i had unfortune to experience with this company. In my first review i described how they wasted my time leaving me for a week without a fridge but this was just a top of an Iceberg. I complained about why they send engineer that only looked at apliance and was not aware of what appliance he is about to repair , although all information about fault and appliance and its serial number was provided by me at time of booking. I even received email with confirmation and statement that on day full repair will be carried out and if they will have no parts or will not be able to repair , i will receive phone call. Nobody have called me, so it clearly shown that they are fully prepared to do the job. THEY WERE NOT. GUY WAS NOT EVEN INFORMED WHAT APPLIANCE IT IS. I called company to complain about this. And here is punch line. They called me back straight after to inform that i will be also charged 45 pounds according to T&C . Blood boiing communication.!!!!! I called again to find for what exactly i am being charged ? Apparently fridge contain wrong type of gas. And here we go . If they new what appliance they are about to repair they should know what kind of gas was used and advice me that they cannot fix it. How customer can know what kind of gas is inside fridge.? NONSENSE. BEAWARE THIS IS TRAP. A TRICK THEY USE TO MAKE EXTRA PROFIT FOR NOTHING. SCAM IN MY OPINION NO FIX NO FEE ? In phone conversation they said that they didn't know what gas is in this appliance till engineer checked that. This is a pure lie as well. How engineer find out what gas is innit by looking on it? To makes it even worse few hours after engineer visit gas leaked out of fridge. I have called national grid as smell in kitchen was like gas. National grid engineer investigated and found that it was smell of gas that leaked of fridge. Representative of repaircare sarcastically said that fridge gas have no smell, and that is lie again because some types of Freon do smell similar to scent that is added in national grid gas. I am disgusted with this company. If they will not give me a full refund i will escalate this matter. As high as possible. 45 pounds sounds not much, but as customer i will never agree to be subject of such a dishonest manipulations. AVOID THIS COMPANY !!!!”

Helpful Report

Posted 9 years ago

“Do not use services of this company if you value your time. They are totally nonprofessional, time wasting organisation, with enormous communication issues. i waited a week for a guy to come and repair fridge freezer, they asked about all info on issue and took even serial nr of appliance, so they come prepared with parts etc, but this guy had no clue what appliance he is about to repair, he just came too look at it and ask what is wrong !!!!! then said they will call me someday next week! I called them straight away and they said it is irreparable because mood is too old. they knew that when i booked repair and knew what is the issue, even informed in email that they will check availability of parts and contact me if there is a problem or they cannot undertake repair. Yet after a week they send a totally unprepared guy to "look at it" . THIS COMPANY IS A JOKE. BUT NOT FUNNY ONE. try to live without fridge freezer fro a week when you have family. AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Under no circumstances use this company, they are a total rip-off. They charged me £141 to replace the element in my NEFF oven. I was wrongly under the impression that at that price they employed their own properly trained mechanics, but no. It took four attempts to rectify a very simple fault. At the first visit I was told that there was nothing wrong with the oven however, I was able to still touch the shelves after the oven had been on at 200C for half an hour. At the second attempt two mechanics turned up without the correct element. At the third attempt it was partially fixed but the fan was hitting the new element. It was finally mended at the fourth try. I do not blame the poor untrained men who failed to fix my oven until the fourth attempt, I blame Reaircare who charge exorbitant prices only to sub-contract the work. To make matters worse they only answered my email once after five attempts to contact them and the telephone number that appears on their automated reply just directs the caller back to the original call centre. They of course, have no idea how to sort out any problems. Finally I came across a proper domestic mechanic who worked for a local company who told me that his company would have charged £108 to do the job and would have fixed it at the first try. Trevor”

Helpful Report

Posted 9 years ago

“It's a con, called on weds and they guarenteed an engineer could come friday (2 days later), took a fixed fee payment of £299 for the repair, explained we had a repair booked wioth someone else for saturday but as it was our daughters first birthday party on the sunday we agreed the day earlier repair to give us time! Haha! Called all day friday, was told they couldn't get hold of their engineer but he was definitely attending that day! Given it was a bank holiday we said we were worried, but they assured us not to worry, 5pm comes and the engineer calls and tells us hes only just received the job and it's too late for him to come! To make matters worse he said he'd been free to work all day so had they sent the job over as they should, we would have had our freezer fixed! Asked for a refund they said they couldn't process one as it was a bank holiday, to call back on the tuesday and wait 2-3 workings days AFTER that for the refund! Not acceptable, they then said they'll try and get a saturday engineer and the team leader will call us, low and behold no call from the team leader no engineer, tuesday morning we call them (a week after the booking) to be told they still don't have any engineers! I asked for my refund to be sent same day bacs, they've said company policy doesn't allow this, took all day off work on friday and no visit now took all day off work on tuesday and no visit! No communication, no calls, no engineers, no fixed freezer, they are just sat there keeping hold of our £299! Leaving us with NO engineer! and point blank making it be a further week before they can clear the funds to our account. I personally am going to sue the backside out of these con artists for breach of contract, loss of money, loss of wages and compensation for being completely and utterly 'f**ked around'! Please Please Please DON'T USE THIS COMPANY THEY ARE CON ARTISTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“This company have to be the worst service I have received for a long time. Be very careful of the what seems like a good website offering next day visits. Paid my money and no visit happened on the Monday as agreed . Time off work wasted. backwards and forwards with emails as the engineer would not answer his phone ever. Today is Friday and I am being told by one person the parts have been ordered and by another that the parts need to be ordered. This company are terrible at customer service and don't deliver their promise. I am sure lots of people sign up to this company as the website will offer you next day attendance and this simply does not happen. Its a con . I have asked for a date for an engineer to attend and have been told they do not know. Refund has been granted as appalling service given. Sort out your customer service Repaircare and stick your dates that you book with the client. I will tell everyone I know to be very wary of using you”

Helpful Report

Posted 9 years ago

“I am compaining about the repair you carried out to my beko freezer model ZA635F at the end of june 28th 2 weees leter the same problem happened , which was the food melted again, as I have been in hospital recently I havent been back to complain , please do you not think I am entitled to a refund.I paid £129 for nothing at the end of the day please return my email soon as I have no freezer I am so disappointed with the service I recieved. The company came from Inverness which was 60 miles away' email to moirajannetta8@gmail.com If nothing is forthcoming I will take it further.”

Helpful Report

Posted 9 years ago

“So Annoyed! Had to wait nearly 8 weeks for a new-ish washing machine to be repaired! (Which didn't!) Rubbish service all round from customer services to clueless repair engineers - if they even turned up! Waited weeks on end with wrong parts or no parts ordered.... All day everyday waiting and phoning. Family of five getting more smelly and a mountain of baby washing later - had no choice but to buy another new machine and Fight for money back as per T&C (use a credit card) What a waste of time! Would not recommend at all.”

Helpful Report

Posted 9 years ago

“When my Panasonic Fridge Freezer failed - Panasonic gave me RepairCare as their repair partner. Called the repaircare helpline - no problem, booked the repair. Took a fixed fee payment of £221 straight away. I was notified that the engineer would be with me 2 days later between 8-6. Took the day off work and waited, at 4:50 the engineer turned up, said he had not been told what the fault was so had no parts. He left 3 mins later saying he would be back in two days. I when I enquired with RepairCare when the engineer would be back - they reported they could not get the parts and would let me know. I have now been given a date which is 2 and a half weeks after the original call. That is a couple of weeks without a Fridge.. Be very careful when they offer you a next day call out - this appears to be a cursory visit not a fix. I asked for my £221 pounds back as i found a local company who can get the 'part' next day... It appears I still have to pay Repaircare for all of their initial work.. I have spoken to Panasonic - they are investigating - never buy Panasonic if they have supply chain issues/spares issues and poor partners. So at the moment I am £221 down and still no fridge and a tentative fix date. Overall not a great experience.”

Helpful Report

Posted 9 years ago

“My review is just the exchange of emails between myself and this totally dishonest and incompetent organisation which will tell the story. Make your own mind up! Obviously it reads in reverse order from today:- I'm sorry but I cannot believe anything you tell me. How does your company survive Today is the 6th working day not including the day you promised me a refund in 3-5 working days and not including Saturdays! In addition you have updated my job status to say that an engineer called on Monday 3rd August but was unable to repair the appliance. Oh what a surprise! Do you employ the invisible man as I can assure you that no one visited us on Monday nor did we receive a phone call, so just who called and what have they told you I believe that this is yet another blatant lie. From rccdirect-existingconnect-distribution.co.uk Date 29/07/2015 - 10:32 To Subject RE: repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email, please accept our apologies on the delay in returning to your email. I can see from your emails that there have been delays with your repair, and no update. Please accept our apologies on any inconvenience this has caused you. We have taken on your feedback and will fully refund you, this will be processed today and will be in your account in the next 3-5 working days. Thank you for bringing this to my attention and for your patience. Kind regards Carol From: Date Tuesday, July 28, 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject RE: repaircare Post-Sales Enquiry C3118433 Hello - just which Thursday will you be updating me on 2 have passed since your email of 14th. Apologies are not good enough in these circumstances it is more than a month since I booked the appointment and 17 working days have passed since the brief visit by your incompetent engineer, I have had no news of the obsolete parts, although LG tell me that all parts are available! Not that I want any further involvement with your organisation! I have still not seen the full refund on my Credit card as requested on 11th July. Do I have to go through the Small Claims Court to get this From cdirect-existingconnect-distribution.co.uk Date 14/07/2015 - 16:52 To xxxx Subject Re RE repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email. Please accept our apologies for any inconvenience this has caused you. Our engineers have now informed us they have sourced the parts on all the information you provided. Several parts are required, one part is being checked by our technical team, due to the manufactures advising the part is obsolete. This will be checked to see if there is an alternative. If this is confirmed available the parts will need to be authorised to see if we can continue, as per terms and conditions, if the parts exceed an amount, the appliance will be deemed beyond economical repair, and you will be fully refunded. Please leave this with me to check with our process and I will update you on Thursday. Thank you for your patience. Kind regards Carol From Date 11 July 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject Re RE repaircare Post-Sales Enquiry C3118433 Just who are you employing to do this work? THE SERIAL NUMBER IS ON A LABEL ON THE TOP RIGHT SIDE OF THE MACHINE - IT IS IMPOSSIBLE NOT TO SEE THIS - PHOTOS ATTACHED There are three labels here and the model number is on the front panel. The person you sent hardly spoke a word and was here less than 5 minutes just after 2 pm. Whats more he came from a shop 2 minutes away, but still did not have the courtesy to phone with a time. If he had spoken to me I would have given him the serial number. I think I have had enough of your organisation. Please refund my payment immediately under your no fix no fee promise. I do not want incompetent people sent here again. From rccdirect-existing connect-distribution.co.uk Date 09/07/2015 To Subject RE repaircare Post-Sales Enquiry C3118433 Ticket Good Morning Mr xxx Thank you for your email, I am very sorry that we have only just received this and was not able to reply before the visit. In regards to the engineers calling before arrival with an eta this is something we request but you should of been made aware that we can not guarantee this so can only apologise if this was not made clear. I can see from looking into your job reference C3118433 that the engineer did visit yourself yesterday and has made his report on the system to say that he was unable to identify any labels or serial numbers on the machine. This report will be currently being processed by our technical team to see if they are able to proceed as in most cases these numbers will be required in order to identify the parts required. As soon as this information is gained the engineer will contact yourself to update on the situation, as to how we can proceed. Kind Regards Steph From: Date: 08 July 2015 To: Ignite-RC Direct Existing <rccdirect-existingconnect-distribution.co.uk Subject: repaircare Post-Sales Enquiry C3118433 Job Number C3118433 Message: I have a repair booked for today. You advised me that the engineer would call prior to attending to discuss the repair and that he would call on the day to provide a guide time. Neither of these has happened. I have tried to contact you by phone and been kept hanging on for ages. I have texted you but no response! Please confirm that this job will be done today and give an approximate time. it is now 12.50”

Helpful Report

Posted 9 years ago

“Please avoid this company at all costs. I have requested the repair to my washing machine. The engineer called me before the appointment, confirmed the error code and identified the issue to be a door lock. Few days later he turned up with the lock. He's dismantled the machine and when trying to fit a new lock he realized that it wasn't the right lock that he has ordered. Another engineer turned up a week later and fitted the correct lock. The machine still wasn't working, so he advised me he needs more parts and it wasn't the lock that was the problem. At this point I have contacted the company and asked for a refund. I was told that they have 6 weeks to repair the machine and if I want a refund they will deduct the cancellation fee. Also, I was told that the engineer has to come back to take the lock out (newly fitted), send it back to warehouse in west midlands, than reorder the correct part and come back to fit it. Simple calculation means I will be without the washing machine for at least 2 more weeks (assuming they will be able to fix it, which it doesn't look like). I have now decided to buy a new washing machine and I will also report repaircare to trading standards.”

Helpful Report

Posted 9 years ago

“One star is too high for this bunch......my mother of 96 years ,who lives alone,bought a White Knight washing machine approximately eighteen months ago but just short of twelve months of not very high use,the machine developed a knocking sound. Being as the machine was under guarantee and Repaircare were responsible for honouring any repairs during that period,I phoned for an engineer to call. To his credit,an engineer attended within seven days of my call and tightened something in the region of the drum which temporarily rectified the fault. After another eleven weeks the machine developed the same fault and Repaircare were again called and on the 28th May,2015 an engineer again called, inspected the machine and told my mother that it would need a new drum. No mention was apparently made as to what would happen next or when my mother could expect to hear anything further. In the meantime she was left with no means of washing her laundry . I telephoned the company who confirmed that the machine needed a new drum together with other parts and that these had been put on order. A fortnight went by without any news whereupon I phoned Repaircare again when I was told by a female in 'customer services' that some of the parts had arrived but others were still awaited: probably a five to seven days wait but when they arrived they would contact my mother to effect the repair. As my mother is hard of hearing,I asked the female if I could be notified so that I could make the appointment , and to that end provided her with my e-mail details which she confirmed she had entered on her computer. Two weeks passed and there was still no contact from Repaircare so once again I telephoned their customer services and again spoke to a female, querying the situation of the missing parts. On this occasion the background noise sounded as though their office was having a party and it was difficult to hear what was said but the female told me to hold on the line and was gone for nearly five minutes until telling me that parts were still awaited and that we would be contacted when they arrived. On Friday 3rd July, I phoned them again and this time spoke to a male operator who was unable to tell me of the current situation but who said he would check their store after the weekend ( apparently store staff didn't work weekends) and let me know the following week. I suggested I could be contacted by e-mail as they had my Internet address but the man said there was nothing entered on their computer to that effect. The best part of a week passed without any further news so on Thursday,9th July, I phoned again and this time was told (what appears familiar from an earlier review) that a part had been delivered but was damaged and it would be another five to seven days before it would be received from the manufacturer. Nothing further was heard until I made yet another call to customer services today,Tuesday, 21st July, eight weeks after my initial call. This time I was told that the drum and parts had arrived and that I should contact the engineers section to arrange a fitting date. Thinking that at last my mother would soon have her machine up and running,I phoned the engineers dept.,and spoke to a female who was unable to sort anything out for me via the computer as it had 'crashed' and asked me to hold on while she did a manual check for availability. After a few minutes she returned and said that they couldn't do anything until the machine was pulled out of the room. I asked if she meant the machine to be pulled away from the wall which I informed her the engineer must have done when the first repair was made. She repeated that the machine should be manually moved completely out of the room in which it is situated as that room is too small to carry out a repair. Granted the kitchen is small and forms part of a one bedroom chalet type bungalow with a combined lounge diner but if the engineer was able to effect the initial repair I could see no reason why this repair could not be done. In addition there was nowhere other the machine could go and did they really think a 96 yr old woman was able to move a washing machine. The woman was adamant that no repair would be made until the machine was moved. I then queried if it was policy from their company that every house they went to ,they would expect the occupant to do the heavy lifting regardless of age and was this not part of the job when engineers called. The woman had no answer and would only repeat that the machine must be moved. I emphasised how dissatisfied I was with their so called service and asked to be put through to their complaints department only to be told that was her ! Service from Repaircare is abysmal and I certainly would not recommend to anybody. Apart from the fact that it does not say a lot for White Knight products if their life is little longer than a year, by using a company such as Repaircare does their name no good whatsoever . Perhaps they could do with a name change....can I suggest 'Repair don't Care'”

Helpful Report

Posted 9 years ago

“A engineer came around my place to diagnose a fault on my washing machine and I was told that a spare part needed to be ordered and fitted. An appointment was scheduled for a few days later for a somewhat competitive fee. So far so good! I took a day off work only to be told on the day shortly before the engineer was supposed to arrive that the spare part had been damaged and a new one needed to be reordered. A second appointment was booked for a week later and I had to take another day off work. I wasn’t very pleased about it but these things happen! This time an engineer came around and the fault (related to spinning) was fixed. A couple of day later I decided to use my machine for the first time since the engineer’s visit but another problem occurred, namely the front electronic display board would flash an error code (H20), the drum would keep filling up with water endlessly (I had to switch off the machine to avoid flooding) and the machine wouldn’t go into washing cycle. None of the programs worked except “draining” and “spin” (the one the engineer used to test the machine). After contacting repaircare they refused to hear me and I was told that the new fault had nothing to do with them which I found very strange. They insisted it was a total coincidence. I was then told a new repair job should be booked and an engineer needed to be sent to my place again. Considering the rather suspicious circumstances, I wasn’t prepared to spend more money and yet take a third day off work for something I was convinced couldn’t be just a coincidence, I decided to go online and “googled” the new fault with my machine. My research suggested that the problem with the machine might have something to do with a device called “pressure switch” which controls the water level and pressure in the drum. When I opened the machine’s top it didn’t take very long before I noticed a suspiciously loose plastic tubing hose. It was disconnected from the pressure switch and prevented it from functioning properly. It couldn’t be clearer that it hadn’t disconnected itself but occurred when the engineer tipped the machine on its side to perform repair. I pushed the tubing hose back into the pressure switch and my machine now works perfectly. This is very disappointing service; Repairecare should have sent an engineer to investigate the situation instead of dismissing me so quickly over the phone and alleging that the problem was just due to a coincidence. I understand that coincidence do happen but a washing machine that develops a problem immediately during the first use after an engineer is sent to fix an existing one should be treated as a possible consequence of poor workmanship and not just as a mere coincidence. If I hadn’t used my own initiative, this could have cost me another repair fee and a third day off work simply because an engineer didn’t put my machine back together properly after dismantling it. Should you be faced with a similar situation please beware and don’t take no for an answer. By all mean contact Repaircare if you need to, I suspect they are able to provide good repair services at competitive prices (I was unlucky I guess) but I would suggest they get more acquainted with the expression “too much of a coincidence”.”

Helpful Report

Posted 9 years ago

“Where do we start! We have a problem with our Rangemaster electric oven and contacted Repaircare,What a BIG mistake this was! The only problem we had was the heater element was broken. The Engineer came out to replace this part very promptly, however when he was here and thought he fixed the problem. He was then waiting for the oven to heat up when it all went off all together after a few minutes. He was perplexed to why this had happened and that this did not normally happen and after taking the cooker apart he said the commutator select switch had now gone. This part was working before. I contacted Repaircare to see when I was going to get my cooker repaired and they advised the new part was not due in until 12/6/2015 and they could not get it sooner. I made a few phone calls and have managed to get the part for 10.04.2015 from main suppliers! If I can manage to source a part within this time why can't they! They are supposed to be specialist in this area and I am not! Due to this I made numerous phone calls to cancel the repair and they are refusing to give a refund when they can't even do the job I have paid them for! They advised they are a huge company dealing with many hundreds of enquiries a day however there is not 1 manager you can speak to in the whole company. They also said that I was calling the engineer a liar in relation to the second part and that he had advised me this part was broken when he first came out. If this was the case the oven wouldn't have switched on at all, like it doesn't now and I would have reported the initial fault of the oven not turning on. It clearly states the fault I reported was the oven was turning on, the light and fan were working however it wasn't heating up. This was how the engineer found the oven when he originally visited to repair the heat element! They also updated my repair Tracking with the following details: VISIT DETAILS...The engineer visited on 02/04/2015 but parts are required. An additional visit will be arranged when the parts are available. The engineer visited on 08/04/2015 and fixed your appliance. The engineer visited on 02/04/2015 and fixed your appliance. They obviously do not listen and just fudge their system to make it look good for the auditors! This is now going to cost them a lot more than the £135 I originally paid! I will be sending them an independent engineers report, the repair costs, loss of use and inconvenience for the time I have had to spend on the phone to them and the stress of the whole matter! They had the chance to settle this easily due to their own incompetence however as they can not even get a manager to return my phone call I will not be stressing myself out trying to deal with this company any longer and have now spoken to my solicitor to deal with this! My advice would be to source your own parts and get an independent engineer to repair your appliance!”

Helpful Report

Posted 9 years ago

“cowboys keep away”

Helpful Report

Posted 9 years ago

“Stay as Far away from this company as possible, I meet them through Gorenje so you will be meeting these if you have one. They will try everything they can to send a report back saying there's nothing wrong with your Appliance, How trading Standards have allowed this to go on Protecting Gorenje is unbelievable.”

Helpful Report

Posted 9 years ago

“Very bad experience!!!!!!!!!! DO NOT RECOMMEND THIS TYPE OF COMPANY!!!!!!! After contacting them every day in the week to find out when the broken part will arrive, no information with approx estimate given. We have decided to cancel it because we did not have a clue when the spare part will arrive and we could not be without washing machine any longer. They have on web site NO FIX NO FEE!!!! Ha ha ha big joke!!!!! They have charge us 45,- and they have not fix anything!!!!!!!!! When we asked them what part they ordered, we found out that it is main part, the most expensive part in the washing machine and that was the reason they have been taking looong time to order and deliver that part!!!!!! Will never use this kind of company again. And do not recommend to anyone to use it!!!!!!!!!!!!!!!!!!!!!! ?”

Helpful Report

Posted 9 years ago

“Please don't use this company, I sent an e. Mail with the repair details and the correct name and make of my fridge which required a new bracket to the door, the engineer came very very late and told me the information I had already given them, was there 5 minutes and said he would be in touch when the part came in first call was November and after weeks of trying I have not managed to contact them, they have taken off two payments, and still no repair has been done, when I try to call, an answering machine says it has not been possible to connect your call, another number you are left with music playing and no connection,don't know what to do next other than trading standards, I am approx 200 pounds out of pocket and no repair done, ripped off, frustrated and annoyed I have been taken in by these robbers, avoid, avoid avoid”

Helpful Report

Posted 9 years ago

“I was given Wednesday 21st Jan for an engineer to repair my whirlpool fridgefreezer. This was confirmed by a text. I took a day off work. No one came & no one contacted me. At 5.45 I rang repaircare to find out what was going on. I was told that I should ring back after 6pm as engineers were out working. I rang again at 6.30 & was told engineers can't be contacted after 6 as they finish work at6pm. I was told to ring back in the morning. I rang another company instead who gave me an am slot, came on time. Repaircare have made no attempt to explain or apologise. My job no was 03CCVV”

Helpful Report

Posted 9 years ago

“If I could give a 0 I would. AVOID AVOID AVOID!! They take your money & then to be blunt pee you about all over the place. The managing director left a message on my mobile promising she would sort things out. UTTER CRAP! Its all excuses. The staff are also not honest what they tell you. I have now contacted Trading Standards.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Repaircare Reviews